M365 International Calling Plan provisionning issue

[MikeLab]

Hello,

As you might know, Microsoft recently added new Microsoft Teams Phone with Calling Plan SKUs such as Microsoft Teams Phone with Calling Plan (country zone 1 - UK/Canada) or Teams Phone with Calling Plan (country zone 1 - US).

We started to provision our customers with these SKUs instead of the original Microsoft Teams Phone with Calling Plan original SKU. Everything went fine until one customer required Microsoft 365 International Calling Plan.

When we try to provision the customer with the product, the Partner Center tells me that "The addon is not purchasable without a compatible base product." When I click the Full description of Microsoft 365 International Calling Plan", the base products listed there are either Microsoft Teams Phone with Calling Plan or Microsoft Teams Domestic Calling Plan.

The new Microsoft Teams Phone with Calling Plan (country zone *) are not listed in there. Therefore, we can't provision Microsoft 365 International Calling Plan to our customers.

I have a Microsoft Partner support case opened since November 22nd, but I don't see it going anywhere as of now.

Any ideas ?

[JanoschUlmer]

Well, I would talk to them and ask - it is true that PSfP only covers product support, not Partner Center support. But here it is not to get Premier-level suppport, but having a Microsoft.-internal stakeholder driving the escalation. 

Can you send me the ticket ID? I can try to find out more, though no promises since I don't work in support.

[MikeLab]

To other Microsoft CSP Partners, the issue has been finally solved. Thanks @JanoschUlmer 

[v-jillarmour]

WOO HOO! That is great news. Thank you for letting us know. 🌟 

Can you share any tips or tricks that helped you resolve the issue for the next partner that comes across this same situation? Thank you for being part of the community! 

[MikeLab]

Hello @JanoschUlmer 

I thought PSAM could only escalate CSP support tickets, not for Partner support ticket. Perhaps its an internal misunderstanding on my part. I will look up to ask for escalation.

Thanks for fast response.

[JanoschUlmer]

@MikeLab Support needs to escalate this to engineering/offer planning that that other prerequisite licenses are being listed, there is nother workaround (other than to provision the mentioned prerequisite offer).  Have you involved your account team (PSAM/CSAM responsible for your support agreement) to ask for an escalation of the ticket?