I want to get a CSP business off the ground, so far it is just me, sole proprietorship. I received the call from DB in the second week of March for verification, and awaited email for the email account verification. About 12 days went by with nothing. At this point I assumed something did not pass, and redirected my focus to wrapping up some end of quarter tasks and laying out 2nd quarter goals at my "day job."
I decided today to look in on it again today and see if I can make some headway. My personal life has changed in a dramatic way in the past month and I wanted to invest some of that momentum into energizing my CSP business efforts. I noticed in my Hotmail account (which I've used to sign in to the partner network for many years), I was receiving much more focused content from the partner network regarding CSP business development. This looked promising. Also, I was tagged as DPOR on an Azure subscription recently, and wanted to see if it reflected on the Dashboard.
That is when I saw the notice of the application being rejected. It said my employment with NimbusNeXT could not be verified. I AM NimbusNeXT! I can't even seem to find the usage details of the Office 365 subscription I was tagged on. Well, I also saw in my mailbox (my company mailbox, which is an organization subscription using the Action Pack benefit) that one hour after I set this project down I was contacted by email for verification of the email address, and wonder if my lack of response was the cause of the rejection.
To be sure, when 12 days had passed since the D&B call and no news, I'd fallen into a somewhat disheartened state, far removed from my initial excitement around doing something life changing for my family. There is no "rejection resolution" flowchart for me to follow, but I'm not gong to accept that the doorway to opportunity has been closed, and I would like to know just what is my next action to get back on the track.
In trying to seek guidance, I can't even tell if "Partnership 101" is the correct location for this subject... hopefully you all are just trying to test my resolve.
I had the exact same thing happen to me recently. I am the sole owner and employee of my business and they couldn't verify 'employment'. So I created a support ticket and explained everything again, just as I did with the call center employee that called to verify from D&B. It ended up being escalated and I was asked to provide proof of ownership for my business or domain name. Simply going into my domain hosting account I was able to grab a screenshot of my domain details which inncluded my name, my business name and address. My problem may have been that my domain registration is private so they may have just seen the proxy and thought it was bogus.
I didn't receive any notification that the paperwork I submitted was sufficient but in a few days I noticed the rejected status removed. I followed up with the case manager and they didn't necessarily know either, but I was able to proceed with the CSP enrollment and that is what mattered. Not sure why support isn't more in sync with why this may be happening and then the person helping me isn't sure what the other team is doing that is reviewing the account for accuracy. They put the verfication process out to a thrid party and trust them blindly. The strange thing is I have been a partner for over 2 years and all of a sudden this starts happening, I imagine they want to cull the group witht the new CSP programs.
So, long story short- get in touch with partner support for cloud services and they should be able to get you straightened out.
I am sorry that this has been an unpleasant experience... Can you please share your MPN ID and the e-mail address (you can PM or e-mail me directly) you've used with the subscription? I can direct those to someone who can help get this figured out.
Miki, MPC team
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