Unable to log a call!
We're trying to log a critical call about a client having issues, but we're unable to do so. I got to technical, they say I need to speak to accounts. We speak to accounts, they confirm we have an active partner agreement and put through to technical, and the circle of infuriation continues!
Is there a manager here in technical who can escalate this for us? I have great patience but after 2 hours getting nowhere I had to leave the office.