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Partnership 101

How to build a foundation with Microsoft to accelerate your business

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wizardweb
Visitor 1

Microsoft Partner took my payment and has not delivered my software license...Need Help

Hi,

 

I called Microsoft a few months ago to purchase a Windows Server 2019 Standard licenses as well as User CALS and they put me in contact with a Microsoft Partner called IT GURUS OF ATLANTA(Microsoft sent me the email from "Microsoft Partner Center <msftpc@microsoft.com>" email address). I have the email trail to prove it and this company is listed as a partner on Microsoft Website, so I assumed everything was fine.

It's been over two months now and I have not received my licenses as I've tried relentlessly to call back the Microsoft partner (IT Gurus of atlanta) and they have stopped responding completely.

For over a week now I have been calling back Microsoft with the number which I got from Microsoft website and every person that I speak with keeps transferring me to another department and saying they cannot help and I need to contact the Microsoft Partner directly.

 

I am getting absolutely NO HELP and I don't know who to contact now for assistance with getting my license. Microsoft  assigned this partner to me and I have all the proof.

 

Can anyone help or advise what I can do to get some assistance from Microsoft, because so far, I am getting no help.

2 REPLIES 2
Andra
Community Manager

Hi @wizardweb ,

 

Thank you for sharing details about this matter!

Please use this website Microsoft Runs on Trust | Microsoft Integrity to file a complaint if you still cannot establish communication with this partner.

 

Thank you,

Andra

TomRBerg
Visitor 1

The Microsoft Partners are still independent companies with their own judicial responsibilities. In your case, you should probably go to the police and BBB or similar and file a formal complaint.

 

(I don't speak for Microsoft here. We are ourselves an MPN partner).