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Partnership 101

How to build a foundation with Microsoft to accelerate your business

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How do i get my Access ID, Contract ID as a MAPS member

When i tried to create a product support case. I get a message that no subscription. When I look at my insigts i see 10 support cases available.


For which product do you want to create a support case? The error message sounds a bit like there is no eligible subscription for opening a technical suport incident - this can happen when choosing or only having a Azure subscription from a CSP Partner (Where the CSP Partner offers support).

Anyway, for Action Pack you need to activate the technical benefits (activate the suport contract) - more info can be found here: https://support.microsoft.com/en-us/help/2987884/microsoft-partner-network-technical-benefits-summary & more specifically here: https://support.microsoft.com/en-gb/help/2904733/microsoft-partner-network-my-benefits-no-results-found#Support%20contract%20activation

Kind regards, Janosch
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