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Partnership 101

How to build a foundation with Microsoft to accelerate your business

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Level 1 Contributor

Can't Re-enroll, extremely frustrated. Why is this so complicated?

I'm writing this post after spending something like 5 hours on the phone with the support center and another two hours on chat. And getting nowhere. Maybe I'll get help here. But if I thought the MPN was frustrating before, then apparently I was wrong. 

 

The facts:

  • We are a gold partner in the application development route. has been since 2006.
  • We haven't migrated yet to the dashboard. can't. don't get the banner on the old MPN site, didn't get an email. 
  • Our membership ends November 30th. yes, less than two weeks.
  • Can't renew it. The old MPN site doesn't recognize certified products any more. 
  • Has to be done with the new dashboard. But we're not on the new dashboard yet.

 

And after explaining this about 10 times to the support agents in the call center, the answer I got was: Wait till you're migrated. Partnership expired in the meantime? tough. can't help you. Wait and then maybe you'll be able to regain your competency (yes, I know it's changed to ISV. still, you have to be able to REGISTER YOUR CERTIFIED PRODUCT SOMEWHERE!!!!

 

End of rant. Maybe somebody in Microsoft that actually gives a **bleep** about partners will take notice.

 

 

4 REPLIES 4
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Visitor 1

Re: Can't Re-enroll, extremely frustrated. Why is this so complicated?

We had a similar issue. It has to do with your Virtual Partner Ord Id being registered as your Partner Org Id. We couldn't migrate automatically. It took a few phone calls but we started the process in August and it got resolved in September. Our renewal is in December. Also we had to resend authorizations for all our client Office 365 subscriptions so we are now listed as their Cloud Reseller. Then we had issues with getting our sales performance data to mesh with what we actually sold. It was a nightmare but we got it all sorted out in October. Be persistent and don't take no for an answer.
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Level 1 Contributor

Re: Can't Re-enroll, extremely frustrated. Why is this so complicated?

Micha Melnik

Did you find a solution to this problem.

We are in a similar position. Would be grateful to find out what you had to do in the end.

Thanks

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Level 2 Contributor

Re: Can't Re-enroll, extremely frustrated. Why is this so complicated?

Same issue with us ,we are trying almost & taking follow up with MS team.we are tried all possibiilties like login with parimary /Global ID/Inprivate browsing /cache clear etc 

After click on Enroll tab - error showing is Something went wrong

Microsft was not sorting this issue.

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Level 2 Contributor

Re: Can't Re-enroll, extremely frustrated. Why is this so complicated?

We are facing same issue while migration pmc to New Partner center.now our migration is complted.

Please try with link for signup/Enroll Migration (use primary partner email login.


@MichaMelnik wrote:

I'm writing this post after spending something like 5 hours on the phone with the support center and another two hours on chat. And getting nowhere. Maybe I'll get help here. But if I thought the MPN was frustrating before, then apparently I was wrong. 

 

The facts:

  • We are a gold partner in the application development route. has been since 2006.
  • We haven't migrated yet to the dashboard. can't. don't get the banner on the old MPN site, didn't get an email. 
  • Our membership ends November 30th. yes, less than two weeks.
  • Can't renew it. The old MPN site doesn't recognize certified products any more. 
  • Has to be done with the new dashboard. But we're not on the new dashboard yet.

 

And after explaining this about 10 times to the support agents in the call center, the answer I got was: Wait till you're migrated. Partnership expired in the meantime? tough. can't help you. Wait and then maybe you'll be able to regain your competency (yes, I know it's changed to ISV. still, you have to be able to REGISTER YOUR CERTIFIED PRODUCT SOMEWHERE!!!!

 

End of rant. Maybe somebody in Microsoft that actually gives a **bleep** about partners will take notice.

 

 


 

https://signup.microsoft.com/signup?sku=StoreForBusinessIW&origin=partnerdashboard&culture=en-us&ru=https://partner.microsoft.com/dashboard/account/v3/xpu/onboard?ru=/en-us/dashboard/account/v3/enrollment/companyprofile/basicpartnernetwork/migrate?mi...