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Level 2 Contributor

Re: Getting stuck in "Your account is being verified" since a month

So, I'm having the same issue. I have just put in a request (620020594742709). I'm a starting sole proprietorship. I have no website yet. The money from the project to set up O365 for my first client is how I plan to pay for it. I just have a domain, and my own O365 instance. My client is waiting on me to get my reselling ability so I can complete the project. It sounds like this system is not designed for small starting sole propietorships. Should I just abandon the idea of being a reseller as part of my business strategy?

Community Manager

Re: Getting stuck in "Your account is being verified" since a month

Hi @ErikMetzler ,

 

I am really sorry about this hassle.

Please note that the support team currently handles a high volume of requests on Account verification, so it might take up to two weeks to have all sorted.

Thank you for providing the case # here, in case you don`t hear from support in two weeks, please follow-up on this thread.

 

Regarding the reseller business, have you signed up with a distributor ? for more information please check out this thread https://www.microsoftpartnercommunity.com/t5/Partnership-101/How-Do-I-Become-Microsoft-Reseller/m-p/4563 and this link : https://partner.microsoft.com/en-us/cloud-solution-provider/find-a-provider.

 

Hope this helps,

Andra

Level 2 Contributor

Re: Getting stuck in "Your account is being verified" since a month

@Andra Thank you for the details. 

 

I was looking at Ingram, TechData and SoftwareOne. Ingram I've used in the past with a company but hated their interface. Techdata seemed more geared toward larger companies. SoftwareOne seems a good fit for me. But they require I have my CSP account set up first and I need to do some more research on them first. 

 

I got a response on my ticket, asking for details. I can provide some of it, but as a Sole Propriator ship, I have no articles of incorperations etc. And as my company has my name in it, I don't need to register anything anywhere in my State. Long store short, this process doesn't seem well suite for small sole propietorships which are legally just extensions of the owner. 

Level 2 Contributor

Re: Business verification - We were not able to verify your business details

It's a month now and nobody contacted me so far. The issue keeps going on without a resolution or progress at all. It's for sure more time than a week or two.

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Level 2 Contributor

Re: Getting stuck in "Your account is being verified" since a month

For others.

 

I needed to provide a receipt from the purchase of my domain. Which in the case of my Registrar was in the Billing area. It needed to have address, name, businessname, etc that matched my CSP profile.

 

For the Official Business Document, I got a Letter from my bank on their letterhead stating my name, business name, address, phone number and Email, as they match my domain purchase and information in my CSP profile. I had just opened a business account with them, so I didn't have a bank statement yet. I'll let you know if this works for me, as this might help others get the needed documents for their Sole Propietorships. 

Visitor 1

Re: Getting stuck in "Your account is being verified" since a month

Having the same problem here. Renewed MAPS subscription last year, now cannot access any software benefits or product keys due to "business verification failed" at step "company validation". I already opened a support ticket last week but have not got any feedback yet. Today, I opened another incident just to be sure I selected the proper incident category. I have provided my business registration form (as PDF, attached to both requests).

 

Hope to get this resolved soon.

 

Level 2 Contributor

Re: Getting stuck in "Your account is being verified" since a month

You are lucky if you are waiting for only one week. I'm waiting for one month and a half, and my issue isn't resolved. The greatest issue in this problem is that Microsoft still believes that companies in each country function like in the USA. They decided or forced by USA law (I don't know to be honest which one is) to make more strict the partner system. So they added an automatic system and a network of national departments to handle the load. Unfortunately, neither work like they are expecting. The automatic system causes more problems than the old one, beginning with the accounts portability which was a real disaster to the company validation which doesn't work properly either. The validation process checks for email ownership, employment verification, and business verification without asking for any files in the process, providing an example to make it clear, something to help you to understand how to continue. It's depended on random tech support, which they aren't directly contacted because you have to provide a ticket and speak with random people that in most cases have no idea how to help you. They only know how to redirect on a random person who in most cases is clueless too and redirects you to another person without helping you at all. In my country Greece, they are quite the worse, doing nothing else than asking me to call random foreign people. Perhaps it looks ideal for you in Microsoft to trap people in the forwarding chain but I feel like you don't respect people with my special situation. I'm not a native English speaker but this wasn't a real problem if we compare it to my hearing impairment. I'm almost deaf and your European policy is to contact people via telephone because it's popular here. I struggle to listen to your random employee, to catch only the half, trying to fill up the missing parts to understand what they are saying and wondering if my answer is the right one. It's very unfair from my perspective of view. I feel like being punished for not being "perfect". The last time I was forced to speak on the phone with multiple people, without helping me at all. I just gave up, because it looked hopeless and the stress was too much to handle on my heavy work schedule. This time I opened a ticket, the person told me that she couldn't do more, I complained, she reassured that the tech support is on my problem and I'm still waiting for an answer. After a month and a half, I believe that I was tricked to let her alone and she never contacted the tech support at all. Honestly, I'm tired of this unprofessional approach and the disrespect of my rights as customer and human being. At the point I'm now, I just want some magical way to make the problem go away in seconds. No other emails, phone calls, conversations or anything.

Community Manager

Re: Getting stuck in "Your account is being verified" since a month

Hi @Panakos ,

 

I am sorry to hear that your case has not been solved at this point.
Please note I took the feedback around the verification process internally.

Also, if you can check your private messages, here on MPC (in notifications tab) , as I have sent you a message last week.

 

Thank you,

Andra

 

 

Level 1 Contributor

Re: Stuck on Employment Verification while transitioning to new Partner Cen

We are still having this issue.  has anyone figured out how to get the business verification to quit pending?

Level 2 Contributor

Re: Stuck on Employment Verification while transitioning to new Partner Cen

I had success.

 

1. Put in a support ticket via the Support tab in the partner portal.

2. I gave them a receipt from the purchase of my domain, and a letter from my bank (Official business Document). I also gave them a copy of my California Reseller's Permit, just to be safe. I had to give these via attachment in an Email responding to them  asking for them. I couldn't attach them to the ticket itself. 

3. Post here with your ticket number from step 1. This did seem to get some attention on my case, and other falk. That was likely important to getting a timely response. 

 

This seemed to do the trick. I am now able to resell O365 via Ingram Micro(which is less clunky than it used to be) for my clients. I think the real trick is to know what documents to use. The receipt for the domain purchase MUST have the same name, business name, email and street address that is in your partner profile. Same with the Official Business Document. I imagine a bank statement would also count as an official business document, but I didn't have one yet. But my Credit Union is awesome and they wrote me a custom letter for this purpose. 

 

I hope those details help others to know what Microsoft wants. I had pretty good response time for my ticket, but I am US based, so might have the priviledge of being in the same time zone as Microsoft HQ. 

Level 1 Contributor

Re: Stuck on Employment Verification while transitioning to new Partner Cen

Thanks Erik.  I opened a ticket yesterday, hopefully we will also be able to move forward.  I appreciate your response.

 

Level 2 Contributor

Re: Business verification - We were not able to verify your business details

I have also been a partner to quite a long time and now I am having issues getting my sole proprietor approved for the business verification step.
I keep getting this from the support tech:
Since you are a sole proprietor, you may send a PDF copy of your certification from the Alabama Secretary of State.
Alabama does not require this:
"If the entity is a sole proprietorship, you are not required to register with the SOS, but you will need to confirm availability of a trade name, should you plan to operate under a different name other than the owner’s legal name."
I am operating under my own legal name "Daniel Du Vall"
The most I can provided is a copy of my 1099-MISC
At this point I am not sure what else to do as I am not going to create an LLC or other business entity just so I can get approved, I don’t make enough money to justify the expense of doing so.

 

Level 2 Contributor

Re: Business verification - We were not able to verify your business details

Daniel,

Do you have a business account for the business, separate from your personal account. Is so, go online and get your most recent statement. That should have all the details needed. If you don't have a sperate business account, I would advise getting one. Both for this, and to help keep things separate and good bookkeeping. Or, do you have any sort of Reseller Permit in your state for handling Sales and Use taxes on equipment or software sales? In California I was able to sign up for this online via the state tax board, and got mine in PDF format more or less the next day. It was free here, might be for you too. Even if you don't resell equipment or software, it might give you the document you need. And there is some nice Margin on laptop sales.

Erik Metzler
[cid:image001.png@01D5EDA9.FF888290]
Owner
Metzler Machinations
erik@metzlermachinations.com
M: (408) 204-6150
[cid:image002.png@01D5EDA9.FF888290]
Level 2 Contributor

Re: Business verification - We were not able to verify your business details

Erik Metzler,
Thanks for the advice because I use this for personal training and staying on top of Microsoft software products, I don’t make much to justify an account or much else. The one company I do work for I only bill once a year thus why I only do this as a Sole Proprietorship. I have searched every ware for Alabama business information that would point me to getting a certificate for Sole Proprietorship but come up empty my guess is that they don’t put much weight into it being it’s not required here. I do get once a year a 1099-MISC that has my name and address on it I would think that that should be enough. I have yet to hear back form Microsoft on that.
But thanks for the suggestion I will defiantly look into it I need to keep this in worse case I will get an LLC but that seems in my case overkill and all.

Level 2 Contributor

Re: Business verification - We were not able to verify your business details

https://myalabamataxes.alabama.gov/_/

This appears to be the equivalent to our CA Reseller Permit application process. If it is, it will likely be free. For us, we need one whenever we sell anything subject to Sales or Use tax (mostly physical stuff, but some software). If I don’t sell anything, I just don’t file. BUT it gives an official business document that should satisfy the verification process. It’s worth a shot, and WAY cheaper then getting LLC status.

 

Good luck.

Level 2 Contributor

Re: Business verification - We were not able to verify your business details

Thanks I will take a look at this.
Daniel Du Vall
Visitor 1

Re: Business verification - We were not able to verify your business details

Hi guys,

 

Man, I have just run into the same issue. Its been over a month now I am battling to prove I am employed by the company I own!?

 

I own a UK company that was incorporated over 10 years ago, I am a partner with SPLA for years. My partner profile shows verified and authorized.

 

My partner profile is stuck in the neverending "Employment Verification failed". All details are correct and match the above.

 

I first logged a support ticket using the link provided a week or two later I was told to contact developer support (SRX620021894759289ID, 620021894759289). I then logged a ticket with developer support ... about a week later they escalated the issue (SRX1495539049ID, case 1495539049).

 

I provided my business registration documents, VAT registration, Companies House confirmation, and domain registration. I also included a link to public records showing I am the sole shareholder of the company.

 

I got a mail a few minutes ago saying that my employment verification failed...

 

Their verification system is clearly broken. How can I not be employed by the company I own, I attached the registration documents. The domain I am using is the SAME domain I registered originally for my SPLA, the same domain I setup an Azure account on, the same domain I validated on Office365.

 

 

Level 2 Contributor

Re: Business verification - We were not able to verify your business details

I second that dear nkukard. The verification system is quite useless. It can't verify that a company and an employer with the same name is the same person that owns the company. It seems it's impossible to verification system's perfect world to work in your own company.

Level 2 Contributor

Re: Business verification - We were not able to verify your business details

I finally got verified using my 1099-MISC If I did not have that I can imagine what I would have to have done.

Daniel Du Vall