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Partner Transformation Updates

Communication and awareness of all upcoming changes for Partners.


Reminder: Update to the new commerce Cloud Solution Provider (CSP) program billing model-Action by 15th April


Microsoft is updating our billing model for the CSP program to meet partner preferences to engage with Microsoft subsidiaries locally. 

Impacted audience

CSP direct bill partners and indirect providers 


Starting March 1, 2021, Microsoft will change our legal billing entity with respect to new commerce offers only. This change will affect partners buying directly from Microsoft through the Microsoft Partner Agreement (MPA). From this date, orders and consumption of new commerce offers will be invoiced from the local Microsoft subsidiary in your jurisdiction. Partners will receive their first invoices from their local Microsoft subsidiary from April 8, 2021 for orders placed and consumption occurring between March 1 and March 31, 2021. Invoices will include value-added tax (VAT), goods and services tax (GST), and sales tax using the relevant jurisdiction’s local tax and invoicing requirements. 

Your incentive earnings will be applied as a credit note to your CSP tenant ID that’s associated with the location Microsoft Partner Network (MPN) ID enrolled in Microsoft Commerce Incentives and Microsoft Incentive Campaigns. For partners with complete payout and tax profiles, the first credit note payment will be executed in the May 2021 payout run.

Note: This change affects only those new commerce offers that your organization purchases from Microsoft in the CSP program; all other billing activities remain unchanged.  

For more information on this change, review the previous communication and resources available in the Operations readiness gallery.

Next steps

To avoid business interruptions with your Microsoft subsidiary, take the following actions no later than April 15, 2021:

In your organization’s systems, update the Microsoft supplier details to include the following additional Microsoft supplier associated with your local Microsoft subsidiary. 

Bank: Citibank, N.A. Sydney


BSB code: 248053

Account number: 100001074

Account name: Microsoft Payments Pte Ltd

Ensure that your company tax or VAT ID has been added to your billing profile. To review or update your billing profile, refer to the Microsoft docs article “Update your billing profile with your VAT ID.”

Complete the enrollment in the Microsoft Commerce Incentive and campaign programs for your local subsidiary. Partners must update their bank and tax details before March 31, 2021 to continue earning incentives in the Microsoft Commerce Incentive and campaign programs. Full instructions on how to update this information are available in the Operations readiness gallery.

You’re receiving this communication because you’re listed as the account administrator or incentive administrator for your organization. Forward this notification as necessary to all relevant individuals within your organization, including your administrator responsible for receiving Microsoft notices.


For questions, submit a support ticket via Partner Center.