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Partner Transformation Updates

Communication and awareness of all upcoming changes for Partners.


Microsoft Customer Agreement to replace Microsoft Cloud Agreement

We are introducing the Microsoft Customer Agreement for all product offers in the Cloud Solution Provider (CSP) program. The terms of the Microsoft Customer Agreement are now available to review. 


Digital transformation is real, and it is everywhere, creating an impact on our customers and partner businesses. To help customers and partners accelerate digital transformation and simplify the experience in buying and selling Microsoft cloud services, we are introducing a new Microsoft Customer Agreement in the CSP program.  


The Microsoft Customer Agreement is a simplified purchase agreement that provides consistent purchase terms for customers – regardless of the way customers choose to buy. Microsoft will make the new Microsoft Customer Agreement available in the CSP program, gradually replacing the existing Microsoft Cloud Agreement. 


Partners should start using the new Microsoft Customer Agreement to purchase existing offers and renewal of existing purchases in the CSP program. The adoption of the new agreement will be mandatory after January 31st, when the existing Microsoft Cloud Agreement is removed from the CSP program. 


Partners can present the new Microsoft Customer Agreement to customers in much the same way that they currently do for the existing Microsoft Cloud Agreement. After a customer has reviewed and accepted the agreement, partners must confirm the customer’s acceptance with Microsoft. Partner Center Dashboard and Partner Center API will be updated to support partner confirming customer acceptance of the Microsoft Customer Agreement. Partners can currently preview the changes in Partner Center Dashboard.