Repeated "Developer Info" verification failure - trademark or DBA confusion

[s8mathur]

Hello, 

Need desperate help with Ticket 2206050040000456. A bot or person keeps closing it despite us not understanding what exactly is the problem with our business information - specifically the "Developer" tab within it. We have a trade name or DBA which is different from our legal (US) entity name - is that the problem? But we believe we have filled in the fields correctly. 

To add salt to our wounds, the partner center UI truncates the messages left by the person or bot who is running  this show :(. 

Please help with coherent emails answers or a 15-minute Teams call!

Sid

[JanoschUlmer · Accepted solution]

@s8mathur Company name usually needs to match legal entity name, see also Verify your account information - Partner Center | Microsoft Docs; Providing the DUNS number and entering the information exactly like it is listed Dun & Bradstreet might also help (respectively edit the profile with Dun&Bradstreet if this is outdated).

[s8mathur]

Thanks Janosch, is it possible to re-open 2206050040000456 and assign it to a knowledgeable person? 

In the interim, I will take a look how to edit DUNS data with D&B, appreciate the pointer. 

[JanoschUlmer · Accepted solution]

I would rather recommend to raise a new ticket, re-opening would probably lead this being assigned to the same person . Usually support engineer also list the contact information for their manager in the email footer, this is also a way to directly escalate. 

[s8mathur]

Correcting outdated D&B information so that DUNS metadata shows up correctly to MPN staff seems to have helped ! Please note that the "Tradestyle" field in D&B may be used to reflect your DBA or trademark. 

[JanoschUlmer · Accepted solution]

@s8mathur Company name usually needs to match legal entity name, see also Verify your account information - Partner Center | Microsoft Docs; Providing the DUNS number and entering the information exactly like it is listed Dun & Bradstreet might also help (respectively edit the profile with Dun&Bradstreet if this is outdated).