Renewed Silver Partnership cannot extend O365 subscription
we have renewed out Silver Partnership, I followed the instructions "a) To extend the end date or add more licenses to an existing subscription, click here" but when I validate the code I get the error message "Create a new subscription. This code won't work with your current subscription.".
Can anybody tell me why? I don't want to create a new subscription. I want everything as it is.
could not renew the existing licenses but had to use the code for new licenses. I think the reason is that it were O365 E3 but the new ones are M365 E3.
Next I added the new licenses to the users and removed the old ones.
I got mine resolved as well.
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