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Level 1 Contributor

Renewed Silver Partnership cannot extend O365 subscription


we have renewed out Silver Partnership, I followed the instructions "a) To extend the end date or add more licenses to an existing subscription, click here" but when I validate the code I get the error message "Create a new subscription. This code won't work with your current subscription.".

Can anybody tell me why? I don't want to create a new subscription. I want everything as it is.


Thanks Alex

Level 1 Contributor


could not renew the existing licenses but had to use the code for new licenses. I think the reason is that it were O365 E3 but the new ones are M365 E3.

Next I added the new licenses to the users and removed the old ones.



Level 1 Contributor

Thanks for replying, Alex.

I got mine resolved as well.

Kind Regards,
Francois Grobler
Director, IT Development & Professional Services
Graphic Engineering Solutions and Services (Pty) Ltd
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Level 1 Contributor

Hallo Alexander, have you found a solution to this problem? I have the same issue.