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murthymeka
Level 1 Contributor

Re: How to escalate issues when partner network support stops responding

Hi Andra,

 

I have a similar issue. My Case ID is 2103020010000703. And I get delayed responses. This ticket was first raised on March 2nd, our organization is due for renewal and I need to fix the issue mentioned ASAP. Please let me know how to reach out to you privately?

 

Thanks,

Murthy.

2 REPLIES 2
Andra
Community Manager

Hi Murthy,

 

Thanks for sharing your feedback.

This case is not related to the verification process, hence moved it to a separate forum. 

We have investigated and the case is assigned to an agent, who is engaged in the conversation. 

Please continue to work with the support team for this matter.

 

Thank you for understanding,

Andra

murthymeka
Level 1 Contributor

Hi Andra,

 The support agent assigned for my case is trying his best to resolve my issue but is not able to find the solution. The documentation to associate new certified employees to my MPN ID is not helping. My organization is currently a silver partner and planning to become a Gold Partner and the due date is 17th. Please help me in getting this fixed ASAP. My Case ID is 2103020010000703. 

 

Thanks,

Murthy