5-0000009329561_Partner account id 5bcca9d9-f142-418d-b402-7ccb0faf7430 failed OneVet validation during Microsoft Indirect Reseller qualification

[kreshnik]

Dears hello,

the subject of this topic is the same as the email i'm recieving from the support.

They keep asking me to verify the ownership of the domain and the reply is: 

Dear Kreshnik,

Thank you for the provided documentation. However, after review, the provided document does not list the name of the actual owner of the domain. Please provide a domain document that shows the domain and who owns the domain so that we can validate the domain is in fact the business domain. 

How can Microsoft expect a document on year 2022? 🙂

Why not let me insert a txt verification record on the dns?!

The main problem is that the whois service does not even exist for AL top level domains so basically they just copy paste other reply from other tickets.

This is really frustrating.

I have also provided them screenshots from the manage web app of the registrar but they keep repeating the same stuff over and over without giving me alternatives.

Kindly somebody that can sort this out and help?

thank you

[JanoschUlmer]

@kreshnik : usually the team is just asking for the copy of an invoice of the domain name you/your company bought. When you obtained a domain name, I would assume there is an invoice?

[kreshnik]

hello,

well, i don't have the invoice. The domain was bought almost 2 years ago and i did not immagine that it was needed.

Being the owner of the domain, it should be pretty simple to verify it with the TXT Record like Microsoft is doing with office 365 and other services.

I don't understand why this verification needs this kind of document

[kreshnik]

Just created the ticket number

2211030040002625 

[v-jillarmour]

@kreshnik I just received a notification from support that you have been verified and authorized! 🙂 They say it could take up to 10 days to reflect in the system, but it's usually pretty quick. Can you confirm? 

[v-jillarmour]

@kreshnik HELLO!!

I looked at your ticket and it says the is nothing more needed from you to process. The team needs to review your information before they verify your account.

I have reached out internally in order to escalate your ticket, please let me know if you hear back from them! I want to help you get through this. 🌟

[v-jillarmour · Accepted solution]

Hello @kreshnik I'm sorry for your troubles here. Can you share with me your support ticket number so I can help escalate it? If you haven't submitted one please do so here: Partner Support Ticket Submission

[Aimant]

Hello Sir 

Can you help escalate my ticket? The support representative keeps responding with the same email copy even after submitting the Domain Registration and Domain Invoice. Can I share the support ticket no here?

[Aimant]

ticket number 2210260040003189

[v-jillarmour]

@Aimant I got another notification that support is reviewing your information. Hopefully they get through it quickly! Keep us posted.

[Aimant]

Hello Sir 

Thanks, this is now resolved. Really appreciate you and the Microsoft partner community.

[v-jillarmour]

@Aimant I got another notification that support it reviewing your information. Hopefully they get through it quickly! Keep us posted.

[v-jillarmour]

@Aimant I have just received a message from support with the following:

"An email was sent to the contact email address on the account, with the subject line "Action needed: Verify your email account with Microsoft". Please search your inbox, including spam and junk folders, to locate the email and click the appropriate link. If you cannot locate the email, please add the sender email [maccount@microsoft.com] to the safe list, use InPrivate mode in your browser, then go to the Partner Center Dashboard. If you are still unable to locate the email, please contact your IT department and verify that the emails were not blocked by the email server. There are options to have it resent or update the email address."

Can you double check for this email and respond to them? Keep me posted on your progress! 🌟

[v-jillarmour]

@Aimant Hello! I have reviewed your ticket and asked the team to escalate it. Please let me know if you hear anything back from them! 🌟

[kreshnik]

hello sir,

i don't have a ticket number. I just recieved this email.

Let me open it and will get back asap.

thank you