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extantbcs
Level 2 Contributor

Partner account verification problems - support not responding.

I have created a ticket for this (2011240040000671) but I am not receiving any sort of responses at this point and have two potential clients waiting...don't want to lose one or both of them and would appreciate some help.

 

I tried to set up my partner account and passed through to business verification before failing.  I read that Microsoft wants sole proprietors to use the owner's legal name for the business name so I updated things with my name.  After that, the process started over but I somehow got stuck on employment verification, which doesn't make sense...if the name and company name are the same, who would they verify with other than myself? 

 

It was asked to provide proof of domain registration (other than the txt file I had already put into the DNS for my domain) so I sent a pdf of the domain registration receipt back in the ticket but I'm not getting any sort of response.  To try and make things easier I have now also added the business documents required for business verification....all have my name and my DBA name.

 

Help, please?!?  Is there something else I can do?  More importantly, is this what can be expected of support for the partner network?

 

Thank you in advance for any assistance.

 

69 REPLIES 69
Navtech
Level 2 Contributor

Hi Andra,

             Please help,

  

I have created a ticket for this (2206030040000721) but I am not receiving any sort of responses at this point. 

 

I tried to set up my partner account and passed through to business verification before failing.  I read that Microsoft wants sole proprietors to use the owner's legal name for the business name so I updated things with my name.  After that, the process started over but I somehow got stuck on employment verification, I try update the legal Business profile information all to no avail. Each time I try to update the profile information address I "get the error Something went wrong. Please try again, if this problem persists please contact Microsoft support.
Correlation ID: f81eb2e5-f32e-c7f2-0f90-e8c65fa1b470 "

Also there is no upload tag where I could upload my company document for verification. I have only week for after which they close down my account. 

 

Help, please?!?  Is there something else I can do? 

 

Thank you in advance for any assistance.

 

v-jillarmour
Community Manager

@Navtech I'm so sorry to hear of your troubles here. Let me check on your ticket and get back to you. 

v-jillarmour
Community Manager

@Navtech I have been able to confirm your ticket is active and that you have sent in more documents just this morning for them to review and verify your account. Once they upload those documents into the system and finish reviewing you should be all set!

 

Please let me know if you don't hear back from them in a week, I will see what I can do for you. There are many partners in the same situation, it's first come first serve so we have to wait for it to be your turn. 🙂

 

Keep me posted! I love to hear good news too, so if you get thru it, let us all know! 🌻

Navtech
Level 2 Contributor

Hi,
Thanks really appreciate all your effort. I will get in touch once I get through with it.
Kind regards,
Gbenga Olubitan
Navtech
Level 2 Contributor

@v-jillarmour thanks really appreciate.

v-jillarmour
Community Manager

@Navtech My own account is locked, so I'm waiting for them to help me so I can help you. HAHA... Chicken or the egg huh? Hang in there, it may take me 24 hours to get back to you on this.

Navtech
Level 2 Contributor

I have created a ticket for this (2206030040000721) but I am not receiving any sort of responses at this point. 

 

I tried to set up my partner account and passed through to business verification before failing.  I read that Microsoft wants sole proprietors to use the owner's legal name for the business name so I updated things with my name.  After that, the process started over but I somehow got stuck on employment verification, I try update the legal Business profile information all to no avail. Each time I try to update the profile information address I "get the error Something went wrong. Please try again, if this problem persists please contact Microsoft support.
Correlation ID: f81eb2e5-f32e-c7f2-0f90-e8c65fa1b470 "

Also there is no upload tag where I could upload my company document for verification. I have only week for after which they close down my account. 

 

Help, please?!?  Is there something else I can do? 

 

Thank you in advance for any assistance.

 

MSUser4145
Visitor 1

Hello Andra,

 

Please help me as I seem to be having the exact same issue as everyone else.  I have applied for both a Partner and Reseller Profile.  I have had no updates since March 29th.  All the data is correct and I attached a document to try and help with the verification.

 

My support ticket is 2203290040006352.  I have called support several times and they cannot help me, they just say that "the issue has been redirected to another team and that team will be in contact with me". I still have not had anybody reach out to me. This is an urgent issue because we are losing business daily. Please help us fix this verification issue.

 

Please help.

v-jillarmour
Community Manager

Hello @MSUser4145, sorry to hear of your trouble here.

 

Support is doing the best they can to get through all the verifications for you and other partners. Cases have been taking anywhere from 2 weeks to months to verify. I know it's frustrating, but we just have to be patient.

 

I checked your ticket and it is active, they have uploaded your documents into the system for review and they will contact you from there. If you don't hear back by the end of next week please let me know. Hang in there! 🌻

tomdc
Level 1 Contributor

Dear

 

I have ticket 2109270040007739

 

Blocked on employment verification, my action pack is expired and I need to renew in 2 days or our o365 will be shut down.  Tried to update the ticket but still no reply of Microsoft and phone support points to the ticket system.

Please help or advice.

 

Tom

Mark-T
Level 2 Contributor

Hi Tom,

I had this issue back in May, it took from just on 3 months to finally get verified with my support case being verified and then nothing would happen. I would re-open the case and then have to provide all the documentation that I had previously supplied. This happen 3 or 4 times. Andra provide good support. I finally had my verification complete and account approved on the 31 July.

However, I am now going through the same process again after I received an email on 23/9 requesting me to update my account information or risk having my account suspended.

All I can say is this requires a lot of patience.

 

Mark

Andra
Community Manager

Hi @Camila_030982 

 

Good day to you!

Unfortunately I am not a portuguese speaker (I understand some words 🙂) but this is to let you know I forwarded your case internally for further checks. 

Seems the case was not addressed.

 

Also please note I removed your email address from this thread as it is a personal information and we recommend against exposing this data on public forums.

 

Thank you!
Andra

Camila_030982
Level 1 Contributor

Olá!
tambem estou passando por isso com dois chamados em aberto e sem retorno (2107190040000178 e 2105200040002727). 
Estou com um pedido parado e nao consigo resolver. Alguem pode me ajudar por favor?
Muito obrigada!

 

Camila_030982
Level 1 Contributor

Já adicionei por duas vezes a documentação solicitada, tenho o registro da minha marca (itfirst.com.br), comprovante de residência, alteração contratual... E as informações estao todas corretas inseridas no Partner Center.
estou com um pedido para processar de Office 365 e nao consigo por conta que minha conta nao esta ok.

Camila_030982
Level 1 Contributor

@Andra me ajude, por favor

Andra
Community Manager

Hi Camila,

 

Yes. Portuguese translation from Google : Enviei o tíquete internamente para verificação.

Camila_030982
Level 1 Contributor

Olá @Andra, bom dia!

Tudo joia?

Me ajude por favor.

Já adicionei por duas vezes a documentos solicitada, tenho o registro da minha marca (itfirst.com.br), comprovante de residencia, sintegra, CNPJ, alteração contratual ... E as informações estao todas corretas inseridas no Partner Center.

estou com um pedido para processar de Office 365 e nao consigo por conta que minha conta nao esta ok.
Muito obrigada!

Andra
Community Manager

Hi @Andreas1 , I believe your matter has been resolved.

 

@SBM , according to the case your account has been authorized on 7/23. Can you kindly confirm everything works now?

 

thank you,

Andra

SBM
Level 1 Contributor
Level 1 Contributor

Hi Andra

 

It works fine now. Thanks for the help!

 

Have a nice day,

SBM

SBM
Level 1 Contributor
Level 1 Contributor

I have the same problem with the verification of business. My ticket number is 2107150040003228. Can you help me as well?

 

Thanks in advance