Partner Support , New Partner , Stuck on Verfication Process , I Opened a Case a week ago , no response since 1 week

[onemancrew]

Case number , ticket number: 2201250040007103

I opened a Support Request on Microsoft Partner Support

Support request number:

2201250040007103

waiting to get response , any kind of it , for more than 2 weeks still waiting.

but no response.

[Gibbo]

I got the same issue on ticket 2202020010002855 but no reply since creating a ticket on 2/3/2022 and expires in just over a week. Worried I cant support my customers please urgently help?

Aaron

[v-jillarmour]

@Gibbo Your ticket shows active and pending initial contact, so you have done all you need to get this fixed so far. Hopefully the contact you very soon! I know it's frustrating not to hear back from them. Many are in the exact same place you are, hang in there.

[v-jillarmour]

@onemancrew I am sorry to hear of this, I have checked your ticket and it reads as active and pending initial contact. You have done everything you need to do at this point to get this rectified. There are many in the same boat as you, so hang in there and they will reach out to you as soon as they are able. Thank you!! 

[onemancrew]

Still Now Any Response From Microsoft.

If this is the attitude for New Partners than Maybe this is the Red Light Flashing not to become a Partner. In those Days there too many competitors to Microsoft. No Rush. We Will push Other competitor Technologies if this is the Attitude.

[v-jillarmour]

I checked and your ticket is still active, so you are doing everything right! I know the wait is long and I do apologize. The support team is backlogged with partners in the same boat as you and they are doing their best to get to everyone. Hang in there @onemancrew!🌻

[onemancrew]

Hi @v-jillarmour 

Still no response from Microsoft , almost 3 weeks pass since I opened the Incident support ticket regards the New Partner Verification and nothing yet from Microsoft.

If someone here from Microsoft and can push the ticket and start responding at least once.

Support request number:

2201250040007103

this will assist us very much.

[v-jillarmour]

You should hopefully hear from them soon, I know it's frustrating. 

[onemancrew]

Hi @v-jillarmour 

Ticket was originally opened on 1/25/2022

If someone here from Microsoft and can push the ticket and start responding at least once.

Support request number:

2201250040007103

this will assist us very much.

[v-jillarmour]

@onemancrew I see they haven't responded to you for 30 days, but your ticket is open and processing. I am not connected to support in any way, so I can only view it. Sorry I don't have better news for you, hang in there! 

[onemancrew]

Hi @v-jillarmour 

Still no response from Microsoft , almost 3 weeks pass since I opened the Incident support ticket regards the New Partner Verification and nothing yet from Microsoft.

If someone here from Microsoft and can push the ticket and start responding at least once.

Support request number:

2201250040007103

this will assist us very much.

[onemancrew]

Hi , A week pass and since then no response yet from Partner Support. I will glad if you can escalate my support case.

Case number , ticket number: 2201250040007103

I opened a Support Request on Microsoft Partner Support

Support request number:

2201250040007103

I never got any response from Microsoft Partner Support Regards the case. no one was even taking ownership on the Support Request.