Partner Employment Verification Problems and no replies to support tickets in 2 weeks

[Coson]

I’m trying to renew my MS partner Actionpack and keep getting met with “employment verification failed” - My email is linked to my 365 tenant, I have submitted support tickets with company info / corp registration / tax info / domain reg info etc and have not had a reply.

There’s no phone number to call, no live chat and I’m incredibly disappointed in Microsoft - How can we sell / promote / support MS products and services if we don’t get basic support our selves? 

There’s no excuse for this at all - if you’re too busy to answer a ticket within 24 hours - hire more staff! All my services are about to elapse and I have no way to get help! 

[Coson]

An update on this, after around 2 months and multiple document uploads it got resolved.... now the same verification message has appeared and i've been waiting over a month for any reply from support yet again. 

This is truly shocking! 

[Andra]

Hi @Coson , please share your case #. 

Have you made any changes in your account details recently?

thanks

Andra

[IainAdams]

Hi @Andra ,

We are having the same issue where we can’t get past Employment Verification.  Our domain is the same as my colleagues email address but it’s repeatedly failing.  My colleague has raised a ticket under 2106140040003688 but hasn’t heard anything for over a week.  He would post himself on the Partner Community but it looks like he only has ReadOnly rights and can’t reply/add to any forums.  Could you please help us push this verification forward?

Thanks

[Conijn]

I've been waiting for almost three weeks now. Case # 2102170040001540 - I've supplied al the documents that are necessary for further verification. Shouldn't take much time for the support team......... @Andra can you check what's going on? Thanks!

[Coson]

It should just be a case of taking a look and then clicking "approve" - 2 minutes maximum - mine isn't even a new account, its renewal in my 4th year - so its crazy how its taking so long!!! 

This is the sort of thing you expect from the public sector, not one of the largest software companies in the world!! 

[henkokors]

Unfortunately I am in the same boat.. case 2102160040000847 - what's the plan here?

[Coson]

How long have you been waiting? 

It's really stressful - I have it linked to my 365 and azure etc and I just want to give Microsoft money to renew yet I can't - I must have lost at least 10 hours just trying to sort this issue! 

[Andra]

Hi @Coson ,

I understand and rest assured your case is not being ignored, the situation I described above is known and being addressed.

Do you have a support case # to share?

Thank you,

Andra

[Coson]

Hi Andra, my case is #2102110040000095 - I'm really concerned as if I can't renew in a few days I will loose access to my services which could really harm my ability to work.

If there's anything you can do to help I'd really appreciate it.

[Andra]

Hi @Coson ,

Thanks for reaching out to the community!

You can reach out to support only by submitting an online case, which you did. 

Please be informed that currently there is a backlog worldwide on verification process support queue, so you will experience delays in having your case assigned to a support agent. Do not submit duplicate cases to support as this will increase time for response.

Thank you for understanding, 

Andra

[Coson]

Hi Andra

2 weeks isn't an acceptable amount of time to wait when we're trying to run a business though, Its time critical and its causing a lot of wasted time and stress. 

I'd perhaps understand if I was a new customer but this is just a renewal and it seems as if the MS partner verification system isn't fit for purpose as all my information is correct.

All I need is for someone to take a look at the documents I have submitted and approve my verification, it is a 5 minute job yet it's been 2 weeks and I haven't had as much as an acknowledgment for the support ticket I submitted. 

I do not understand this at all and if ignored the support requests of my customers for this length of time I'd have none left. 

[Vijay1]

I feel your pain, it's been over a month for me

I need to get approve to setup a CSP account with our supplier for 3 companies to use Microsoft 365.

I'm currently migrating them over without any support from the supplier that we I used in my last job.

It's been fun with the stress and all.

[Coson]

The service is truly shocking - I'm not sure who they outsource this support to but I'm honestly horrified by how poor and slow it is, I have had a response now but my problem is ongoing, they've asked for more info, i've sent it and yet they still don't help.

It's honestly the worst ever "support" experience in my life