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fellow-amin
Visitor 1

Microsoft Partner Center - No response from support for over 2 weeks!

We have been trying to get verified for a while now in order to publish a Teams app, but we have not heard back from support. We've opened 4 different support requests. The first one was opened January 23, 2021 (#2102020040000051).

 

To get passed the business / employment verification phase, we are uploading numerous documents, but no dice. Each time we try tweaking the business address with a slightly different format, in hopes that whoever is doing the validating will notice that all the documentation needed has been uploaded in the support tickets.

 

Upon submitting the request, we receive an email saying we will get a response within 8 hours!

 

Is there a phone number or a contact email of someone we can reach out to? This has gotten a bit ridiculous...

 
1 REPLY 1
Andra
Community Manager

@fellow-amin good day!

 

Thank you for your feedback.

At this point we are experiencing delays in responding to support requests for account verification worldwide!

Submitting multiple cases to support will only add to the backlog and will not expedite the resolution, please close any duplicate cases to be triaged and assigned accordingly.

For account verification, please refer to https://docs.microsoft.com/partner-center/verification-responses for guidance.

Submitting cases to support is the way to have your issue registered and tracked upon resolution.

 

Thank you for your patience and understanding.

Andra