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Microsoft Partner Center - Account Verification (business/company account)
Hello there,
Our company has been accepted into a new program. Everything is fine, except that in the verification status, instead of pending or something like that, it says: None.
I have read online that without the verification finished for business accounts, you cannot release apps.
I wanted to ask if this is normal? It has already been a week, and it has not changed or received any emails or phone calls.
Also, is there a way to check a more in-depth status? The only information I have it is the "none" part.
And lastly, is there a place to contact support on this topic? I haven't found anything after days searching.
Thanks! Diego.
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Hello @Diego960 ,
Please reach out to support using this link: https://partner.microsoft.com/support.
Have a great day ahead,
Andra
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Hello Andra,
Thanks for replying! I have already tried to find help in there, but for Partner center-related stuff, I can only find some pre-written answers, and there is no way to contact anyone. Is there anything else I can do to get help?
Also, do you knwo what the "None" status means on the verification status?
Thanks a lot!
Diego.
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Hi @Diego960 ,
You tried submitting this case from the Partner Center dashboard?
Please see below.
I don`t know what none means.
Thanks
Andra
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This may seem like an obvious one, are you signed in to Partner Center with your company credentials when trying to submit the ticket?
Thanks,
Andra
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If by that you mean if I'm using my company account when trying to do that, then yes, I'm using the correct account, and I still don't see anything there. Will this have something to do with the country I'm in? Since I'm from Spain, maybe it 's blocked there? No idea.
Thanks
Diego.
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Hi,
No this is not related to the country of origin.
Please make sure you selected the correct support path, please see below:
OR
thanks
Andra
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Hello,
I'm so sorry for all the messages, but nothing seems to work. I was already in the correct path, and doesn't work. I still don't see the "next step" I hope this can be fixed.
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Got it, allow me to take this feedback internally.
I will get back with updates in the next business days.
Thank you,
Andra
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Thanks a lot for the help.
I'll be waiting for your answer.
Diego.
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Hi Diego,
Please check your notifications for a private message.
Just to close the loop here, you need to select the exact topic that matches your issue (business verification in this case, instead of general) -> go through recommended solutions -> to finally see the provide details to support option, as sometimes you don`t even need to go trough support for a certain problem.
Thank you,
Andra
