Microsoft Partner Center - Account Verification (business/company account)

[Diego960]

Hello there,

Our company has been accepted into a new program. Everything is fine, except that in the verification status, instead of pending or something like that, it says: None.

I have read online that without the verification finished for business accounts, you cannot release apps.

I wanted to ask if this is normal? It has already been a week, and it has not changed or received any emails or phone calls.

Also, is there a way to check a more in-depth status? The only information I have it is the "none" part.

And lastly, is there a place to contact support on this topic? I haven't found anything after days searching.

Thanks! Diego.

[Andra]

Hello @Diego960 ,

Please reach out to support using this link: https://partner.microsoft.com/support.

Have a great day ahead,

Andra

[Diego960]

Hello Andra,

Thanks for replying! I have already tried to find help in there, but for Partner center-related stuff, I can only find some pre-written answers, and there is no way to contact anyone. Is there anything else I can do to get help?

Also, do you knwo what the "None" status means on the verification status?

Thanks a lot!

Diego.

[Andra]

Hi @Diego960 ,

You tried submitting this case from the Partner Center dashboard?

Please see below.

I don`t know what none means.

Thanks

Andra

[Diego960]

Hello Again Andra,

Thanks for that. I still don't see the "next step" part, and I don't see a place to create a support ticket. Scrolling down, there isn't anything else.

This is what I see when following all your steps. (Attached screenshoot)

Thanks,

Diego.

[Andra]

This may seem like an obvious one, are you signed in to Partner Center with your company credentials when trying to submit the ticket?

Thanks,

Andra

[Diego960]

If by that you mean if I'm using my company account when trying to do that, then yes, I'm using the correct account, and I still don't see anything there. Will this have something to do with the country I'm in? Since I'm from Spain, maybe it 's blocked there? No idea.

Thanks

Diego.

[Andra]

Hi,

No this is not related to the country of origin.

Please make sure you selected the correct support path, please see below:

OR 

thanks

Andra

[Diego960]

Hello,

I'm so sorry for all the messages, but nothing seems to work. I was already in the correct path, and doesn't work. I still don't see the "next step" I hope this can be fixed.

[Andra]

Got it, allow me to take this feedback internally.

I will get back with updates in the next business days.

Thank you,

Andra

[Diego960]

Thanks a lot for the help.

I'll be waiting for your answer.

Diego.

[Andra]

Hi Diego,

Please check your notifications for a private message.
Just to close the loop here, you need to select the exact topic that matches your issue (business verification in this case, instead of general) -> go through recommended solutions -> to finally see the provide details to support option, as sometimes you don`t even need to go trough support for a certain problem.

Thank you,

Andra