Hero Banner

Partner Membership Discussions

Discuss Competencies, Enrollment, MAPS and Renewals topics

Reply
Highlighted
Level 2 Contributor

Microsoft Partner Center - Account Verification (business/company account)

Hello there,

 

Our company has been accepted into a new program. Everything is fine, except that in the verification status, instead of pending or something like that, it says: None.

 

I have read online that without the verification finished for business accounts, you cannot release apps.

I wanted to ask if this is normal? It has already been a week, and it has not changed or received any emails or phone calls.

 

Also, is there a way to check a more in-depth status? The only information I have it is the "none" part.

And lastly, is there a place to contact support on this topic? I haven't found anything after days searching.

 

Thanks! Diego.

11 REPLIES 11
Highlighted
Community Manager

Re: Microsoft Partner Center - Account Verification (business/company account)

Hello @Diego960 ,

 

Please reach out to support using this link: https://partner.microsoft.com/support.

 

Have a great day ahead,

Andra

Highlighted
Level 2 Contributor

Re: Microsoft Partner Center - Account Verification (business/company account)

Hello Andra,

 

Thanks for replying! I have already tried to find help in there, but for Partner center-related stuff, I can only find some pre-written answers, and there is no way to contact anyone. Is there anything else I can do to get help?

 

Also, do you knwo what the "None" status means on the verification status?

 

Thanks a lot!

Diego.

Highlighted
Community Manager

Re: Microsoft Partner Center - Account Verification (business/company account)

Hi @Diego960 ,

 

You tried submitting this case from the Partner Center dashboard?

Please see below.

I don`t know what none means.

 

 

Andra_0-1593523594329.png

Andra_1-1593523618851.png

 

Thanks

Andra

Highlighted
Level 2 Contributor

Re: Microsoft Partner Center - Account Verification (business/company account)

Hello Again Andra,

 

Thanks for that. I still don't see the "next step" part, and I don't see a place to create a support ticket. Scrolling down, there isn't anything else.

This is what I see when following all your steps. (Attached screenshoot)

 

Thanks,

Diego.

Highlighted
Community Manager

Re: Microsoft Partner Center - Account Verification (business/company account)

This may seem like an obvious one, are you signed in to Partner Center with your company credentials when trying to submit the ticket?

 

Thanks,

Andra

Highlighted
Level 2 Contributor

Re: Microsoft Partner Center - Account Verification (business/company account)

If by that you mean if I'm using my company account when trying to do that, then yes, I'm using the correct account, and I still don't see anything there. Will this have something to do with the country I'm in? Since I'm from Spain, maybe it 's blocked there? No idea.

Diego960_0-1593528645266.png

Thanks

Diego.

 

Highlighted
Community Manager

Re: Microsoft Partner Center - Account Verification (business/company account)

Hi,

 

No this is not related to the country of origin.

Please make sure you selected the correct support path, please see below:

 

Andra_0-1593529943867.png

OR 

 

Andra_0-1593530147137.png

 

thanks

Andra

Highlighted
Level 2 Contributor

Re: Microsoft Partner Center - Account Verification (business/company account)

Hello,

 

I'm so sorry for all the messages, but nothing seems to work. I was already in the correct path, and doesn't work. I still don't see the "next step" I hope this can be fixed.

Diego960_0-1593530483499.png

 

Highlighted
Community Manager

Re: Microsoft Partner Center - Account Verification (business/company account)

Got it, allow me to take this feedback internally.

I will get back with updates in the next business days.

 

Thank you,

Andra

Highlighted
Level 2 Contributor

Re: Microsoft Partner Center - Account Verification (business/company account)

Thanks a lot for the help.

I'll be waiting for your answer.

 

Diego.

Highlighted
Community Manager

Re: Microsoft Partner Center - Account Verification (business/company account)

Hi Diego,

 

Please check your notifications for a private message.
Just to close the loop here, you need to select the exact topic that matches your issue (business verification in this case, instead of general) -> go through recommended solutions -> to finally see the provide details to support option, as sometimes you don`t even need to go trough support for a certain problem.

 

Thank you,

Andra