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Roni
Level 2 Contributor

Microsoft Action Pack / Office 365 E3: different license period

Hi,

as MS Partner with Microsoft Action Pack (MAPS) you get a credit for 5 users for MS Office 365 E3. We have been using this for some time now.

We now have the following situation:

  • Office 365 E3 expires on March 3, 2019
  • MAPS will only expire on May 1, 2019.

In the new Partner Portal MAPS can only be renewed after the 1st of May (https://docs.microsoft.com/en-us/partner-center/mpn-get-action-pack). Thus, I have until then no key available to extend Office 365 E3.

What should I do to prevent Office 365 E3 from being disabled between March 3 and May 1?

Thanks,
Roni

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OldGregg
Level 3 Contributor

I realize that this is a very old post but the same issue exists even today.  The instructions provided in the Microsoft Partner Center still direct you to the Office 365 Admin portal to click on "Add License" or "Extend end date".  There is a chicken before the egg scenario going on here though.  You cannot renew your Microsoft Action Pack subscription in advance so your license will always expire before you have a chance to extend the end date or add additional users.

 

What I found is that I can follow the instruction to "Activate a subscription for the first time." option which takes you to: https://signup.microsoft.com/productkeystart.  When you navigate to that section, you have the option of signing in with an existing account in the upper right hand corner instead of selecting "Create my account".

 

After you sign in with the account where you have the existing subscriptions, you will have the ability to redeem your license keys.  At that point it will recognize that you have a legitimate key and give you the ability to either "Add Users" or "Extend your License".  Both options will tell you the expiration date of your license when you select the option.  Of course, adding licenses increases your license count at 1/2 the year where extending keeps your existing licenses at the full 1 year term.

 

After I applied the license key, the license was again active and I was able to see the "Add licenses" or "Extend end date" options on the licenses.  Both options were not available while the subscription status was "Expired".  Again, you cannot even keep the subscription active because you are not even able to renew your Action Pack subscription until after the expiration date!

 

https://docs.microsoft.com/en-us/partner-center/mpn-get-action-pack#renew-a-microsoft-action-pack-subscription

 

 

OldGregg_1-1615259736268.png

 

Essentially, the instructions in the Partner Center are broken.  You will never be able to select the options as shown in the instructions while the subscriptions are expired.

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32 REPLIES 32
jgroebe
Level 1 Contributor

I use 4, which is less then 5, and I am trying to extend the usage for the 4 in use. Not adding new users. Ans I see that more people have the same issue.

 

AnupMistry
Level 1 Contributor

Re-entering the key does not work. Says key already used.    We are currently experiencing similar issue. Was anyone able to figure out how to get the Office 365 E3 licenses to what your benefits entitled you to?  We have an active ticket with the MS Partner Team and do not have a solution yet. Thanks.

lcroos
Visitor 1

Same problem here, and the response time from the partner Support Team is not great at the moment... ;(

 

I figured out that I added seats to my existing (previous action pack benefits). 

I should have first taken out all the existing seats and the add as new instead of adding to existing. I DO hope there is a solution for this, you are not alone.

 

Plaese contact me, regards, Bert

GiGTEK
Level 1 Contributor

I had this problem last year and can't remember exactly how it was resolved but it involved getting an E3 30-day trial and using this. After the 30-day trial there is then a 30-day grace period during which we could put in the new MAPS licence key. Think we had about a 40 day differential in dates so was fine not sure what you do if the gap is larger than this. Was over complicated in my case as I had diffferent tenant accounts for MAPS and E3. The initial advice to do this came from Office Support so may be worth asking then how to do this.

jgroebe
Level 1 Contributor

Me too! I have the same issue each year! And last year I was able to phone and some support people had to take action. Now I am not able to phone anyone. I mailed the Office 365 people said I needed to contact the Business Partner support desk. Even got a US phone number, but that did not answer!

Andra
Community Manager

Hi @RoniACilliers , @Sidi , @sjpwong &thijsnijhuis

 

Thanks a lot for reaching out on this matter. This link explains more on the renewal process.

This is a good question, which could be best adressed with a Support Agent here by selecting the topics in the snip.

Capture.PNG

 

 

 

 

The Support team can find a solution tailored to your needs and depending on the dates you mentioned.

 

Have a great day ahead!
Andra

sjpwong
Visitor 1

Yes, same problem here too!

TStanke
Visitor 1

I'm in the same boat -- Office 365 E3 subsciption expires prior to Action Pack newal date.

 

Anyone successfully navigate through this situation where the Office 365 subscription expires prior to being able to renew the Action Pack?

 

Is there action we must take so our Office 365 E3 licenses don't expire prior to our being able to renew our Action Pack subscription and obtain the new Office 365 subscription key?

 

Do our Office 365 subscriptions go into a "renewal grace period" so we retain use while we're waiting for our Action Pack renewal date?

 

Thanks.

 

-Tom

Andra
Community Manager

Hi @TStanke ,

 

Sorry to hear you are also facing this challenge.

Have you already talked to a Support Agent about this matter ?

Typically this is the quickest way to get a tailored solution for you, until the Anniversary - Date.

 

I would also like to highlight the fact that there is work done around implementing a Partner BOT to address some of these issues in real time.

You can find out more by attending this live event.  

 

Kind regards,

Andra

ACilliers
Visitor 1

Same issue, have you found a solution?

Sidi
Visitor 1

Different dates but exactly the same problem here.

tnx for help

thijsnijhuis
Visitor 1

Same here!

Microsoft, please advice how to proceed here!