MS Dynamics 365 Customer Engagement

[JohnnyThunder]

My Company has a Gold Partnership and 60 Microsoft Dynamics 365 - Customer Engagement
Gold Core licences, is Dynamics 365 Sales and Marketing included in Microsoft Dynamics 365 - Customer Engagement?

[PerWerngren]

Bumping this old thread - I'm also curious to know.

In MAPS (Action Pack), there's a 5 seat D365 Customer Engagement benefit included but it looks like this is a legacy product name from the on-premise world so would be great know what is included if you run it as a D365 subscription in the cloud? I'm exploring whether this can be used for handling support tickets and potentially also with some self-service portal functionality added.

Thanks!

/P 

[HungDo]

Hi Johnny,

Do you get any answer to the question? I have the same question 

[JohnnyThunder]

Hi JJUELKE,

No, I didn´t get an answer yet.


Best Regards,

Dieter Eck
Einkauf / purchasing department

Telefon +49 761 4514 501
Fax +49 761 4514 319
dieter.eck@pyramid.de
www.pyramid.de

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Pyramid Computer GmbH
Bötzinger Straße 60 // D-79111 Freiburg
Eingetragen beim Amtsgericht Freiburg // HRB-Nr. 3018
Gerichtsstand: Freiburg im Breisgau
Geschäftsführer: Nikolaus Hensler, Josef Schneider

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[JJUELKE]

if you need clarification go to Technical Presales & Deployment Services . I had yesterday a very good session with an advisor from microsoft who answered all my questions regrading the IUR licences for dynamics and helped me with the initial setup, this was very helpful

[JJUELKE]

Hi @JohnnyThunder , did you get a clarification on that topic?

[Andra]

Hi @JohnnyThunder,

I am following up on this thread to see if you managed to find a response.

If you are still looking for information, I suggest you submit a case to support.

Typically Frontline Support can offer this kind of information.

Have a great day ahead,

Andra

[JJUELKE]

Hi @Andra ,

are you aware of any guidance for partners how to setup and leverage their Microsoft Dynamics 365 - Customer Engagement Benefit? To be honest i have no idea where to start. Would be so great to have a short getting started guide here. 

Best,

Jochen

[Andra]

Hi @JJUELKE ,

Thanks for the mention!

I`m not an expert on this, however you might find some useful information here: https://support.microsoft.com/en-us/help/4521800/business-applications-consultations

Otherwise, I would suggest the same, to reach out to support.

Thanks,

Andra