MPN Rejected, support ticket ignored for over 2 weeks

[NickHeath]

Support ticket #2102110040004585 refers.

My application for MPN has been on hold for over 2 weeks, stuck at the Employment Verification stage. I created a support ticked on 11th Feb with a plethora of documents, but have not had any response at all.

I added notes on 18th and 23rd Feb, but I have not had a reply.

This is most unsatisfactory, can anybody provide info on what I need to do to get this progressed?

[Andra · Accepted solution]

Hi @NickHeath ,

👋

I investigated with the teams internal and look like you account has ben authorized. Can you check if you received a communication yesterday?

Thank you,

Andra

[NickHeath]

Yes thank you, the account was authorised a short time after my previous reply.

[NickHeath]

Hi @Andra ,

I've seen that you are quite active on this board, is this something you could look into please?

Thanks