Reply
NickHeath
Level 1 Contributor

MPN Rejected, support ticket ignored for over 2 weeks

Support ticket #2102110040004585 refers.

 

My application for MPN has been on hold for over 2 weeks, stuck at the Employment Verification stage. I created a support ticked on 11th Feb with a plethora of documents, but have not had any response at all.

 

I added notes on 18th and 23rd Feb, but I have not had a reply.

 

This is most unsatisfactory, can anybody provide info on what I need to do to get this progressed?

1 ACCEPTED SOLUTION
Andra
Community Manager

Hi @NickHeath ,

 

👋

I investigated with the teams internal and look like you account has ben authorized. Can you check if you received a communication yesterday?

 

Thank you,

Andra

View solution in original post

3 REPLIES 3
Andra
Community Manager

Hi @NickHeath ,

 

👋

I investigated with the teams internal and look like you account has ben authorized. Can you check if you received a communication yesterday?

 

Thank you,

Andra

View solution in original post

NickHeath
Level 1 Contributor

Yes thank you, the account was authorised a short time after my previous reply.

NickHeath
Level 1 Contributor

Hi @Andra ,

 

I've seen that you are quite active on this board, is this something you could look into please?

 

Thanks