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Sultanad
Level 2 Contributor

MPN Rejected - Account Verfication - Waiting for support!!

Hi All,

 

For some reason my application for MPN has been rejected reason being "Account verification failed" however, my company is listed on official Govt. website as a listed company (companies house).

 

I've raised a support ticket: 2102140040000251 over a week ago and am still awaiting a response!

 

I've provided bank statements, Companies house certficate, invoices and VAT documents.  All of which are official documents.

 

 

I really hope MS can resolve this soon, as it's causing me delays in my business.

5 REPLIES 5
Sultanad
Level 2 Contributor

@Andra- My employment verification has now failed.  I am a UK Ltd registered company.  I am a director and an employee.  I have raised support ticket ref: 

2103050040007141 and have uploaded: Pay slip, Bank Statement, Invoice, and screenshots of my domain registration from Reg-123.  It's really frustrating that this whole process is taking such a long time and there's no way of telling when or if MS MPN Support will get to the ticket to assist!  Could you kindly see what can be done.  It seems this is effecting your clients judging by all responses on this forum.

Sultanad
Level 2 Contributor

This gets better! I've now got passed the screen for email verification and now it's failed on employment verification! see new support call ref no: 2103050040007141

Sultanad
Level 2 Contributor

@Andra See screen shots

Sultanad
Level 2 Contributor

Hi @Andra 

 

Thanks for your message, I'm still awaiting an email verification to be sent, which is the 1st part of the verification process.  The MPN registration process isn't very intuitive.  I'm also waiting for MS support to get back to me, to assist me in getting this all resolved so that I can finally be 'admitted' into MPN programme.

Andra
Community Manager

Hi @Sultanad,

 

Please be informed there is currently a backlog on verification support queues worldwide, so you will experience delays in getting in contact with a support agent.

I forwarded your feedback internally along with your case # for reference.

 

Thank you for understanding,

Andra