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round4
Level 3 Contributor

MPN Action Pack purchase error 715-123160

Hi,

I am trying to purchase the Action Pack and am receiving the below error message:

Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked.

If you require further information please contact support with reference number: 715-123160 and transaction ID: 5e14b94e-a8a9-47eb-94e6-479e37a5613c.

 

I logged the issue in my Partner Account and eventually got a response saying the account is authorized (although it already was authorized) and all will be good in 10 working days.  3 weeks later, nothing has changed and no one responds or communicates anything.  Is there anyone out there that can solve this issue, or should I just delete my account and stop wasting my time?

 

I get spammed so many emails around Microsoft Partner Network and how good it is with all the things they offer, but Microsoft can't get my account working.

 

Added on 8/26/2021, 5:24:45 PM UTC

Thank you for your inquiry about your Microsoft Partner Network account in Partner Center. We are pleased to let you know this account is now authorized. Please, note that it may take up to 10 business days for the changes to be reflected in your account

There is no further action required from you. We will close your support ticket for this issue.

For information about managing your Microsoft Partner Network membership and working in Partner Center, visit the Partner Center how-to site.

Thank you and best regards,

Microsoft Partner Network support team

 

 

16 REPLIES 16
Phaeberle
Visitor 1

I'm having the same issue and and Microsoft is not responding to the case. Any ideas?

Thanks

Andra
Community Manager

Hello @round4 ,

 

Have you tried submitting a case to support https://partner.microsoft.com/support ?

 

thanks,

Andra

FennerBD
Visitor 1

Hello

All this is great but does anyone on here ever actually have advice or a fix that works.  

 

Microsoft runs on trust . We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked.  If you require further information please contact support  with reference number: 715-123160 and transaction ID: c9a679cb-3c78-4cea-8724-db3b6468b15b

 

This contact support is a joke and you go in circles.   Maybe I should unplug the cable or turn the computer on and off.

Lets get a real fix here or real contact information to a human if that even exists.

 

Does anyone have a real support number or link ?

round4
Level 3 Contributor

Are you suggesting I should submit a separate case to support to ask them why they haven't responded to my first case?  I have commented on the original support request to let Microsoft know that nothing has been fixed, but have had no communication in 25 days.

Andra
Community Manager

No, not at all, if you already opened a case, please share the case # with me.

 

thank you,

Andra

round4
Level 3 Contributor

Hi @Andra 

The case # is 2108110010000659.

Thanks

Anthony

Andra
Community Manager

Hey @round4 ,

 

How are you? Closing the thread and loop here, are you still facing errors with your account?

 

Thank you,

Andra

round4
Level 3 Contributor

Hi @Andra ,

I am frustrated.  Nothing has changed here.  Account still throws errors.

No contact with Microsoft, I'm not sure anyone actually works for Microsoft.

Did you do anything (or can you) after I shared the case number with you?

 

Is there some other support available, can I call someone?

Surely businesses don't put up with this lack of support.

Thanks

Anthony

Andra
Community Manager

Hi Anthony,

I have escalated your case internally for review after you shared your case # and I updated the team that you are experiencing same issues.

Expect to have an update early next week.

 

Later edit: I confirmed with support that case was initially created for a different issue. Please @round4  create a new case for 715 error and share with me the new case #.

 

Thank you,

Andra

round4
Level 3 Contributor

Hi @Andra ,

I have created a new issue # 2109240010001822.

 

I guess this just shows that Microsoft don't read new comments made on cases.

Thankyou for escalating this issue, hopefully we will get a resolution.

Cheers

Anthony

Andra
Community Manager

Thanks Anthony!

I forwarded this update to the team and I expect we more details from them soon!

 

Thank you,

Andra

ValdezLevi
Visitor 1

Hi,

 

Can someone help me with this error below?

Appreciate your response

 

Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please contact support with reference number: 715-123160 and transaction ID: undefined.

 

fazlink
Level 1 Contributor

I have had this same exact issue for over 3 months now and partner support has been of no use.

Is anyone available to help fix this issue

round4
Level 3 Contributor

Thanks, I can't wait to see if anyone can solve this.

Miljan
Visitor 2

I have the same problem. Do you (@round4) have any news about this?

round4
Level 3 Contributor

Hi Miljan, they fixed this.  They didn't tell me what the problem was, they just said it is fixed and to verify it works.  It worked.  It was solved on the 15th of October.