Joining MPN stuck on Employment verification

[KokiMura]

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

Can anyone help out with getting past this step?

[peggy · Accepted solution]

Hi CloudRicher,

No, we have not progressed.  Keep trying different versions of the same things and getting rejected on the employment verification.   I have only worked on the MPN legal info.  It appears they may also be asking for something in CSP.  I will spend some more time today, reply to the ticket again... and see what we get.  Will definitely share here when we get resolution.

Best Regards!

Peggy

[Anthimosz]

We have faced the exact same problem for a month now, trying to verify our legal information with no success. We have uploaded every possible document for Employment Verification and Business Verification.

There is no sense for the whole procedure. Once Employment Verification is ok, they proceed to Business Verification, which is rejected. Then the process marks Employment Verification as rejected too, without any option to upload files, to fix this step! Madness. We also opened a ticket NR 2203020040003967, from March 2, 2022, with no reply for 15 days now. Moreover, our Silver competency is expired; we cannot renew it, so we cannot have access to benefits or use the Silver badge for our company! Any ideas for solving this awful situation will be really appreciated

[Anthimosz]

2 months later, they finally verified our legal info! Meanwhile, we were without any silver competency benefits.

[v-jillarmour]

@Anthimosz FINALLY! Glad to hear it, well glad you've been verified, but not that you had to wait two months to get it done. Sorry you had to experience that. 🌻

[Anthimosz]

It is a month now without a solution to our problem. Last reply two weeks ago. 
I wonder how we can believe in Microsoft products and sell them when we have this frustrating treatment

[v-jillarmour]

@Anthimosz I'm sorry to hear of your troubles here, it's frustrating I know. I've tried reaching out to the team on your ticket, but I haven't had much luck in the past escalating others tickets. Fingers crossed! Please keep us updated on the status! Hang in there.

[v-jillarmour]

Hi @Anthimosz! I understand it's frustrating to be in limbo for so long without contact. They should be reaching out to you any day now! I did check your ticket and it is active, so that is good news! 🙂

[CloudRicher]

Hi V-Jillarmour,

I hope that all is well,

If we don't get it fixed before our expiry date, what can we do to make sure that our operations can continue?

Frankly, that would a shame that a Microsoft Partner cannot get their administrative issue fixed, face to our clients.

[v-jillarmour]

@CloudRicher I don't have an answer for you on this, but I will do my best to get one.

 @CatherineC for visibility. 

[CloudRicher]

Hi v-jillarmour,

I hope that all is well,

Can you confirm that our ticket # 2203100040007426 is still open please?

We hope to fix the issue before we get our operations blocked.

[v-jillarmour]

@CloudRicher Your ticket is still open and they uploaded documents to your file as of Friday, so it's in the works! Hang in there. 

[Anthimosz]

Unfortunatelly, until now, we cannot renew our silver subscription. For example, right now we cannot use our Visual Studio licenses!  

[CloudRicher]

We are experiencing the same,

But we just cannot open a ticket, the service request MPN page is blank?!?!

[CloudRicher]

Hi, We were finally able to open a case: TrackingID#2203100040007426

Hopefully we will know what is the problem...

[edwardhong]

Is the only way to get my week old support case looked at is by complaining here in the forum? It's been a week and I've gotten 0 replies to my ticket 2202240040007651

This could all be avoided if the verification service was better at explaining what went wrong. 

[v-jillarmour]

Most cases are taking between 2 weeks and up to 2 months to get a response. They are working as fast as they can, but there are backlogged as you can see in this forum. Best advice is to be patient. Sorry I don't have better news. "Complaining here in the forum" as you state 🙂 actually does nothing to help forward your case as I can only check the status of your current support ticket. I have no powers. 🐿 It looks like they responded to you yesterday asking for more documentation. As soon as they receive it they will upload into the system for review and you will be well on your way to verification!! 

[peggy]

Would love for Microsoft to provide clear instruction on a solution!  I have had a ticket open since February 2nd, that's over a month, with no clear instruction on solving the verification issues.  The ticket is tagged with appointment not available for this support request. So we are stuck in that loop of uploading several forms of proof of who we are and that we own our domain, etc.  I am not as concerned with what Microsoft changed or what went wrong, as I am with clear instruction of how to fix it. 
Our ticket number is 2202030040000510

There is extensive documentation in the partner center on verifying or updating your company profile info.  It just seems we are going in circles.  It would be super helpful if Microsoft could give us clear direction/instruction for resolution.

Please and Thank you!

[v-jillarmour]

I know it's so frustrating, I see these messages daily and I hate that I can't help with more than confirm you ticket is indeed still open and they are working on it. It shows your documentation was uploaded on March 4th, now all they have to do is review it. Hang in there! 

[adavis]

Im getting sick and tired of repeating the same process, we have had multiple times we have completed all the verification to come in a few weeks prior to renewal only to find we are stuck in more verifications with no way to interact and proceed without contacting support!

[v-jillarmour]

@edwardhong agreed. There are a lot of partners in the same boat and it's been taking the support team longer than usual to get through all the tickets. You ticket shows as active and your documents have been uploaded to the system. All the support team has to do now is review them, but just so you are aware some partners have been waiting up to a month to get a response. I know that's not what you want to hear, but please be patient with them. They are working as hard and fast as they can. Keep me posted on your status and hang in there.

[computerdoc]

I have expired licenses that I am unable to renew!

Please check on Case: 2202080040000983

I am stuck on "Employment verification" Status: Pending.

[v-jillarmour]

@computerdoc Sorry to hear of your troubles here. I have checked your ticket and it is active and says pending initial contact. There are many partners having the same issue and support is backlogged. You have done everything you need to at this point to get this resolved. Now we wait... Sorry I can't be of more help. Hang in there!