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KokiMura
Level 2 Contributor

Joining MPN stuck on Employment verification

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

 

Can anyone help out with getting past this step?

2 ACCEPTED SOLUTIONS
peggy
Level 2 Contributor

Hi CloudRicher,

 

No, we have not progressed.  Keep trying different versions of the same things and getting rejected on the employment verification.   I have only worked on the MPN legal info.  It appears they may also be asking for something in CSP.  I will spend some more time today, reply to the ticket again... and see what we get.  Will definitely share here when we get resolution.

 

Best Regards!

Peggy

View solution in original post

mr_pw
Level 2 Contributor

@v-jillarmour - I've got exactly the same issue as literally everyone else on this thread. Probably more of an issue because I've finally been blocked from submitting information. Either because I've timed out or used the upload system to complain.

 

Any idea how long it's going to take to get my support ticket looked at? 

2204050040004536 

View solution in original post

351 REPLIES 351
v-jillarmour
Community Manager

@alexchira OMG you are kidding me!! What in the heck!! 😮 Can you share your ticket number with me again please? I will do what I can to find out some info for you. So sorry for your troubles here and my delayed response. I was out on holiday. 

alexchira
Level 2 Contributor

@v-jillarmour , solved now. I've (re)uploaded the documents and I got lucky :). I've activated my Microsoft Action Pack asap, in case this got reverted.

 

I think there might be a bug, a concurrent job that triggers and invalidates the process, running in parallel with the actual business validation process. The job that finishes last sets the status for next stage. See email logs below.

 

Logs...
Trial 1 (40 seconds, my previous message)
Msg1: We’ve successfully verified your Partner Center profile information

Received: from AM9PR06MB8067.eurprd06.prod.outlook.com (2603:10a6:20b:3ae::8)
by DBAPR06MB6645.eurprd06.prod.outlook.com with HTTPS; Thu, 28 Apr 2022
08:27:14 +0000

Msg2: Complete your Partner Center profile verification to get full access

Received: from DB8PR06MB6249.eurprd06.prod.outlook.com (2603:10a6:10:109::32)
by DBAPR06MB6645.eurprd06.prod.outlook.com with HTTPS; Thu, 28 Apr 2022
08:27:54 +0000

 

Trial 2 (31 seconds, successful)
Msg1: Complete your Partner Center profile verification to get full access

Received: from PAXPR06MB8424.eurprd06.prod.outlook.com (2603:10a6:102:22f::6)
by DBAPR06MB6645.eurprd06.prod.outlook.com with HTTPS; Fri, 6 May 2022
00:44:02 +0000

Msg2: We’ve successfully verified your Partner Center profile information

Received: from AM4PR0601MB2129.eurprd06.prod.outlook.com
(2603:10a6:200:46::22) by DBAPR06MB6645.eurprd06.prod.outlook.com with HTTPS;
Fri, 6 May 2022 00:44:33 +0000

 

Thanks

 

v-jillarmour
Community Manager

@alexchira Thank you for sharing this information on the page for other partners to see in case they experience the same thing! I would suggest you open a new ticket sharing this information with the support team so they can look into it, maybe they are unaware.

 

Glad you are verified and up and running again!!! 🌻

mr_pw
Level 2 Contributor

Hi @v-jillarmour - any information on where my support ticket is? I've uploaded some more documents. Thanks. 

v-jillarmour
Community Manager

@mr_pw I've just checked your ticket again, they have uploaded your new documents for review! This is good news, things are in motion. 🙂 I have reached out to the team, but it don't think it helps much to be honest. 🤔 Keep me posted please!! 

mr_pw
Level 2 Contributor

Thanks for the update. 

CloudRicher
Level 3 Contributor

Hi Everyone,

 

Here some hopes,

 

Our problem has been fixed.

 

I hope that all will be ok in time.

 

Wish you the very best

 

v-jillarmour
Community Manager

@CloudRicher WHOO HOO!! Great to hear. Thanks for circling back. 

edwardhong
Level 1 Contributor

The thing that bothers me the most is that my issue can be resolved in less that 10 min if an actual human being contacted me. I am getting stuck because the system can't verify that I own the domain. I have multiple ways to prove that, all of which takes a few minutes to show. But no matter what I send into the verification system, it gets auto rejected without an explanation. 

 

I am sure this is the same with the other people waiting in queue for help. Feels like Microsoft is literally causing your own delay in partner verification.

Bogdan_Mircea
Visitor 1

Same problem 😞  case 2203160040007835 . It's very frustrating. Especially since it takes  a long time until we receive an answer:( 

v-jillarmour
Community Manager

@Bogdan_Mircea I checked your ticket that was submitted yesterday and it is active. There are a lot of partners with tickets ahead of you, so its just a waiting game now. You have done all you need to (for now) to move forward. Hang in there. 

Anthimosz
Level 1 Contributor

We have faced the exact same problem for a month now, trying to verify our legal information with no success. We have uploaded every possible document for Employment Verification and Business Verification.

There is no sense for the whole procedure. Once Employment Verification is ok, they proceed to Business Verification, which is rejected. Then the process marks Employment Verification as rejected too, without any option to upload files, to fix this step! Madness. We also opened a ticket NR 2203020040003967, from March 2, 2022, with no reply for 15 days now. Moreover, our Silver competency is expired; we cannot renew it, so we cannot have access to benefits or use the Silver badge for our company! Any ideas for solving this awful situation will be really appreciated

Anthimosz
Level 1 Contributor

2 months later, they finally verified our legal info! Meanwhile, we were without any silver competency benefits.

v-jillarmour
Community Manager

@Anthimosz FINALLY! Glad to hear it, well glad you've been verified, but not that you had to wait two months to get it done. Sorry you had to experience that. 🌻

Anthimosz
Level 1 Contributor

It is a month now without a solution to our problem. Last reply two weeks ago. 
I wonder how we can believe in Microsoft products and sell them when we have this frustrating treatment

TicketVerus+.jpg

 

v-jillarmour
Community Manager

@Anthimosz I'm sorry to hear of your troubles here, it's frustrating I know. I've tried reaching out to the team on your ticket, but I haven't had much luck in the past escalating others tickets. Fingers crossed! Please keep us updated on the status! Hang in there.

v-jillarmour
Community Manager

Hi @Anthimosz! I understand it's frustrating to be in limbo for so long without contact. They should be reaching out to you any day now! I did check your ticket and it is active, so that is good news! 🙂

CloudRicher
Level 3 Contributor

Hi V-Jillarmour,

 

I hope that all is well,

 

If we don't get it fixed before our expiry date, what can we do to make sure that our operations can continue?

 

Frankly, that would a shame that a Microsoft Partner cannot get their administrative issue fixed, face to our clients.

v-jillarmour
Community Manager

@CloudRicher I don't have an answer for you on this, but I will do my best to get one.

 

 @CatherineC for visibility. 

CloudRicher
Level 3 Contributor

Hi v-jillarmour,

I hope that all is well,

 

Can you confirm that our ticket # 2203100040007426 is still open please?

 

We hope to fix the issue before we get our operations blocked.

v-jillarmour
Community Manager

@CloudRicher Your ticket is still open and they uploaded documents to your file as of Friday, so it's in the works! Hang in there.