Joining MPN stuck on Employment verification

[KokiMura]

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

Can anyone help out with getting past this step?

[peggy · Accepted solution]

Hi CloudRicher,

No, we have not progressed.  Keep trying different versions of the same things and getting rejected on the employment verification.   I have only worked on the MPN legal info.  It appears they may also be asking for something in CSP.  I will spend some more time today, reply to the ticket again... and see what we get.  Will definitely share here when we get resolution.

Best Regards!

Peggy

[computerdoc]

I have expired licenses that I am unable to renew!

Please check on Case: 2202080040000983

I am stuck on "Employment verification" Status: Pending.

[v-jillarmour]

@computerdoc Sorry to hear of your troubles here. I have checked your ticket and it is active and says pending initial contact. There are many partners having the same issue and support is backlogged. You have done everything you need to at this point to get this resolved. Now we wait... Sorry I can't be of more help. Hang in there! 

[computerdoc]

I have received a response:

Please update the domain listed on your partner center account to be your corporate domain as well as provide supporting documentation as listed below

If you would like to appeal, attach the following documentation and we will review your organization’s status. Documents submitted must have been issued within the previous 12 months:

• Domain registration / Domain invoice at registration or renewal that lists Entity/User name and domain as it is stated on your account.

My domain name already is my corporate domain name, so I do not know what I could update it to.

I have submitted a PDF of the email invoice from my most recent domain renewal.

[computerdoc]

STILL NO UPDATE ON MY TICKET!!! 7 DAYS WITH NO RESPONSE!!! Case: 2202080040000983. MY LICENSES ARE ALL EXPIRED!!! I CANNOT RENEW MY MICROSOFT SILVER MEMBERSHIP!!!

[v-jillarmour]

I looked up your ticket number and it looks like they uploaded a new document to your file just this morning. Once they review you should be through the process. You are so close!! 

[v-jillarmour]

@computerdoc I am sorry they haven't gotten back to you,, but everyone is having to wait a long time for help. They have alot of partners to help and are backlogged. I assure you the will get to you as soon as they can. I"m sorry I don't have better news. Hang in there! 

[Hey29]

After submitting many supporting evidence my employment status still kept on getting rejected and since 3-4 days I sent submitted some more and now its stuck at "No action required from your end until the verification team reaches out to you for further inputs." I opened a support ticket and no response, Support request number: 2202110040005392.

Please help.

[v-jillarmour]

Hello @Hey29, Your ticket is active and from what I can tell they have everything they need from you to move forward. Now we wait! As you can see from this string there are MANY partners in the same boat and it takes time for the support team to get through all the tickets and verify the paperwork submitted. Hang in there, it will happen. 🙂

[Prashant]

Hi,

I have the same issue with MPN stuck at "Employment verification" Status:Pending

Please check case: 2202020040003732

Hello @v-jillarmour can you please help to check the status of the ticket as we not got any response yet and our subscription is ending on 14th Feb.

[v-jillarmour]

@Prashant Sorry for your issues as well. As you can see there are LOTS of partners going thru this like you. 😞 Your ticket is active and it shows they sent you a communication just this morning. Looks like they are reviewing your information and will get back to you!! 👍 Good news, hang in there. 

[downserson]

Also stuck on Employment verification. Licenses are expired. Great times. Can somebody please check the status of my ticket and make sure it's active and I'm not supposed to be doing anything?  Thanks!

Case:  2202030040008541

[computerdoc]

Same issue, except I am stuck on "Employment verification" Status: Pending.

Ticket ID: 2202080040000983

[peggy]

We have been MS Partners for several years.  Went to renew Action Pack and have been stuck at Employment verification for 10 days. Help Microsoft!

02/16/22  Support ticket 2202030040000510 created on 02/02/22.

I have added documentation of our domain status validity multiple times.

Can I please get an update?

[CloudRicher]

Hi Peggy,

Were you able to renew?

Just trying to get some hope for us... 

Mny Tx!

[peggy · Accepted solution]

Hi CloudRicher,

No, we have not progressed.  Keep trying different versions of the same things and getting rejected on the employment verification.   I have only worked on the MPN legal info.  It appears they may also be asking for something in CSP.  I will spend some more time today, reply to the ticket again... and see what we get.  Will definitely share here when we get resolution.

Best Regards!

Peggy

[Yuhuilong-Tech]

hi everyone ,

i rejected on Employment verification , i don't know which documents need for improvement , please help me to know clearly which documents or which improvement need to finish this step asap 

thx and best regards  

[v-jillarmour]

@Yuhuilong-Tech Oh no!! I'm sorry to hear of your troubles here. Lots of partners are in the same boat (obviously as that is why this string is so LONG!) 🙂 

Please submit a support ticket and let me know what your ticket number is. At that point I can check the status for you and we can hopefully get you thru this process. 

[Yuhuilong-Tech]

Thx so much already verified ☺️ 

[CloudRicher]

Tx for sharing,

while it's scaring...

[peggy]

CloudRicher,

Well, now I can offer hope.  I got an email today from Microsoft with the subject of "We’ve successfully verified your Partner Center profile information", and The last time I updated anything was March 4th.  Our Account Settings/Legal info was showing rejected yesterday.  Today it is showing "Authorized" and I was able to renew/upgrade our subscription/membership.  I cannot say what the solution was because our account went from rejected to authorized without any additional action on my part.  Our ticket status still shows open, with a modified time around the time I received the email today, but no notes.  I am only guessing that it does take human interaction and someone finally looked at the ticket and all the documentation that we submitted.  Our ticket was opened on February 2nd, so it was a little more than 6 weeks to resolution for us.  I hope that it gets better for everyone else who is still waiting.  Best Regards! Peggy

[CloudRicher]

Hi Peggy,

I am glad to you have now all things fixed, it gives us hope.

Tx for sharing, it is really appreciated.

Best