Joining MPN stuck on Employment verification

[KokiMura]

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

Can anyone help out with getting past this step?

[peggy · Accepted solution]

Hi CloudRicher,

No, we have not progressed.  Keep trying different versions of the same things and getting rejected on the employment verification.   I have only worked on the MPN legal info.  It appears they may also be asking for something in CSP.  I will spend some more time today, reply to the ticket again... and see what we get.  Will definitely share here when we get resolution.

Best Regards!

Peggy

[v-jillarmour]

@Gavinc5523 Wow, you have been waiting awhile! I've sent an inquiry to support team asking what they need from you to move forward. I'll let you know if I hear back. It does look like your ticket is still active, so that is good news. Hang in there.

[FHTS]

Hello

Can you help with the following please 2204110040008168

Problem summary:

stuck on Employment verification

Thanks

Ken

[v-jillarmour]

@FHTS Hello! I checked your ticket and it is active. I see it was submitted a week ago and they have uploaded the documents you provided to your profile for review. You have done all you need to do to move forward. Hang in there and let me know if you don't hear anything by next week. 🌻

[FHTS]

Hello

I am still stuck at business verification. Can you please help. I opened several tickets that were closed but the issue is not resolved. Thanks in advance

[v-jillarmour]

@FHTS I'm sorry you are not getting through the process. What is your latest ticket number? I will check the status of it and we can go from there. 

[mr_pw · Accepted solution]

@v-jillarmour - I've got exactly the same issue as literally everyone else on this thread. Probably more of an issue because I've finally been blocked from submitting information. Either because I've timed out or used the upload system to complain.

Any idea how long it's going to take to get my support ticket looked at? 

2204050040004536 

[v-jillarmour]

@mr_pw I'm sorry, I don't have an estimation on timing from that team. It has been ranging from 2 weeks to months. 😞 They have many cases to manage, so we just have to be patient. I checked your ticket and it is open, so that is a positive!

Please keep us updated on any movement moving forward. Hang in there! 🌻

[alexchira]

Same problem here, case 2204130040003415.

It's sad that instead of improving the overall process, everyone is stuck in support, annoyed, with their subscription/competency expired. My subscription expired 2 days ago. All my services are in Azure & 365. 

I had the same problem last year, waited for almost one month to get it resolved. There are some changes in the process since then, I've received multiple automated messages with no human interaction - asking for the same document multiple times, in the self-service process, and as initial attachment to the same ticket.

I haven't received feedback on documents already sent, if these have been reviewed etc. just a generic message with no documentation reference or specifics on what's wrong. 

[v-jillarmour]

@alexchira I see you have submitted a support ticket 8 days ago and it is active. They have uploaded your documents for review so now we wait for their response. I know it's frustrating but hang in there. Keep me updated on your progress. 

[alexchira]

@v-jillarmour , yesterday I've received the following message: 

We’ve verified your profile, and you may start exploring Partner Center

2 minutes later I was stuck on employment verification... again. 

[v-jillarmour]

@alexchira OMG you are kidding me!! What in the heck!! 😮 Can you share your ticket number with me again please? I will do what I can to find out some info for you. So sorry for your troubles here and my delayed response. I was out on holiday. 

[alexchira]

@v-jillarmour , solved now. I've (re)uploaded the documents and I got lucky :). I've activated my Microsoft Action Pack asap, in case this got reverted.

I think there might be a bug, a concurrent job that triggers and invalidates the process, running in parallel with the actual business validation process. The job that finishes last sets the status for next stage. See email logs below.

Logs...
Trial 1 (40 seconds, my previous message)
Msg1: We’ve successfully verified your Partner Center profile information

Received: from AM9PR06MB8067.eurprd06.prod.outlook.com (2603:10a6:20b:3ae::8)
by DBAPR06MB6645.eurprd06.prod.outlook.com with HTTPS; Thu, 28 Apr 2022
08:27:14 +0000

Msg2: Complete your Partner Center profile verification to get full access

Received: from DB8PR06MB6249.eurprd06.prod.outlook.com (2603:10a6:10:109::32)
by DBAPR06MB6645.eurprd06.prod.outlook.com with HTTPS; Thu, 28 Apr 2022
08:27:54 +0000

Trial 2 (31 seconds, successful)
Msg1: Complete your Partner Center profile verification to get full access

Received: from PAXPR06MB8424.eurprd06.prod.outlook.com (2603:10a6:102:22f::6)
by DBAPR06MB6645.eurprd06.prod.outlook.com with HTTPS; Fri, 6 May 2022
00:44:02 +0000

Msg2: We’ve successfully verified your Partner Center profile information

Received: from AM4PR0601MB2129.eurprd06.prod.outlook.com
(2603:10a6:200:46::22) by DBAPR06MB6645.eurprd06.prod.outlook.com with HTTPS;
Fri, 6 May 2022 00:44:33 +0000

Thanks

[v-jillarmour]

@alexchira Thank you for sharing this information on the page for other partners to see in case they experience the same thing! I would suggest you open a new ticket sharing this information with the support team so they can look into it, maybe they are unaware.

Glad you are verified and up and running again!!! 🌻

[mr_pw]

Hi @v-jillarmour - any information on where my support ticket is? I've uploaded some more documents. Thanks. 

[v-jillarmour]

@mr_pw I've just checked your ticket again, they have uploaded your new documents for review! This is good news, things are in motion. 🙂 I have reached out to the team, but it don't think it helps much to be honest. 🤔 Keep me posted please!! 

[mr_pw]

Thanks for the update. 

[CloudRicher]

Hi Everyone,

Here some hopes,

Our problem has been fixed.

I hope that all will be ok in time.

Wish you the very best

[v-jillarmour]

@CloudRicher WHOO HOO!! Great to hear. Thanks for circling back. 

[edwardhong]

The thing that bothers me the most is that my issue can be resolved in less that 10 min if an actual human being contacted me. I am getting stuck because the system can't verify that I own the domain. I have multiple ways to prove that, all of which takes a few minutes to show. But no matter what I send into the verification system, it gets auto rejected without an explanation. 

I am sure this is the same with the other people waiting in queue for help. Feels like Microsoft is literally causing your own delay in partner verification.

[Bogdan_Mircea]

Same problem 😞  case 2203160040007835 . It's very frustrating. Especially since it takes  a long time until we receive an answer:( 

[v-jillarmour]

@Bogdan_Mircea I checked your ticket that was submitted yesterday and it is active. There are a lot of partners with tickets ahead of you, so its just a waiting game now. You have done all you need to (for now) to move forward. Hang in there.