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KokiMura
Level 2 Contributor

Joining MPN stuck on Employment verification

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

 

Can anyone help out with getting past this step?

2 ACCEPTED SOLUTIONS
peggy
Level 2 Contributor

Hi CloudRicher,

 

No, we have not progressed.  Keep trying different versions of the same things and getting rejected on the employment verification.   I have only worked on the MPN legal info.  It appears they may also be asking for something in CSP.  I will spend some more time today, reply to the ticket again... and see what we get.  Will definitely share here when we get resolution.

 

Best Regards!

Peggy

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mr_pw
Level 2 Contributor

@v-jillarmour - I've got exactly the same issue as literally everyone else on this thread. Probably more of an issue because I've finally been blocked from submitting information. Either because I've timed out or used the upload system to complain.

 

Any idea how long it's going to take to get my support ticket looked at? 

2204050040004536 

View solution in original post

370 REPLIES 370
CloudRicher
Level 3 Contributor

Hi, We were finally able to open a case: TrackingID#2203100040007426

Hopefully we will know what is the problem...

edwardhong
Level 1 Contributor

Is the only way to get my week old support case looked at is by complaining here in the forum? It's been a week and I've gotten 0 replies to my ticket 2202240040007651

 

This could all be avoided if the verification service was better at explaining what went wrong. 

v-jillarmour
Community Manager

Most cases are taking between 2 weeks and up to 2 months to get a response. They are working as fast as they can, but there are backlogged as you can see in this forum. Best advice is to be patient. Sorry I don't have better news. "Complaining here in the forum" as you state 🙂 actually does nothing to help forward your case as I can only check the status of your current support ticket. I have no powers. 🐿 It looks like they responded to you yesterday asking for more documentation. As soon as they receive it they will upload into the system for review and you will be well on your way to verification!! 

peggy
Level 2 Contributor

Would love for Microsoft to provide clear instruction on a solution!  I have had a ticket open since February 2nd, that's over a month, with no clear instruction on solving the verification issues.  The ticket is tagged with appointment not available for this support request. So we are stuck in that loop of uploading several forms of proof of who we are and that we own our domain, etc.  I am not as concerned with what Microsoft changed or what went wrong, as I am with clear instruction of how to fix it. 
Our ticket number is 2202030040000510

There is extensive documentation in the partner center on verifying or updating your company profile info.  It just seems we are going in circles.  It would be super helpful if Microsoft could give us clear direction/instruction for resolution.

Please and Thank you!

v-jillarmour
Community Manager

I know it's so frustrating, I see these messages daily and I hate that I can't help with more than confirm you ticket is indeed still open and they are working on it. It shows your documentation was uploaded on March 4th, now all they have to do is review it. Hang in there! 

adavis
Visitor 1

Im getting sick and tired of repeating the same process, we have had multiple times we have completed all the verification to come in a few weeks prior to renewal only to find we are stuck in more verifications with no way to interact and proceed without contacting support!

v-jillarmour
Community Manager

@edwardhong agreed. There are a lot of partners in the same boat and it's been taking the support team longer than usual to get through all the tickets. You ticket shows as active and your documents have been uploaded to the system. All the support team has to do now is review them, but just so you are aware some partners have been waiting up to a month to get a response. I know that's not what you want to hear, but please be patient with them. They are working as hard and fast as they can. Keep me posted on your status and hang in there.

computerdoc
Level 1 Contributor

I have expired licenses that I am unable to renew!

 

Please check on Case: 2202080040000983

 

I am stuck on "Employment verification" Status: Pending.

v-jillarmour
Community Manager

@computerdoc Sorry to hear of your troubles here. I have checked your ticket and it is active and says pending initial contact. There are many partners having the same issue and support is backlogged. You have done everything you need to at this point to get this resolved. Now we wait... Sorry I can't be of more help. Hang in there! 

computerdoc
Level 1 Contributor

I have received a response:

Please update the domain listed on your partner center account to be your corporate domain as well as provide supporting documentation as listed below

If you would like to appeal, attach the following documentation and we will review your organization’s status. Documents submitted must have been issued within the previous 12 months:

  • Domain registration / Domain invoice at registration or renewal that lists Entity/User name and domain as it is stated on your account.

My domain name already is my corporate domain name, so I do not know what I could update it to.

I have submitted a PDF of the email invoice from my most recent domain renewal.

computerdoc
Level 1 Contributor

STILL NO UPDATE ON MY TICKET!!! 7 DAYS WITH NO RESPONSE!!! Case: 2202080040000983. MY LICENSES ARE ALL EXPIRED!!! I CANNOT RENEW MY MICROSOFT SILVER MEMBERSHIP!!!

v-jillarmour
Community Manager

I looked up your ticket number and it looks like they uploaded a new document to your file just this morning. Once they review you should be through the process. You are so close!! 

v-jillarmour
Community Manager

@computerdoc I am sorry they haven't gotten back to you,, but everyone is having to wait a long time for help. They have alot of partners to help and are backlogged. I assure you the will get to you as soon as they can. I"m sorry I don't have better news. Hang in there! 

 

Hey29
Visitor 1

After submitting many supporting evidence my employment status still kept on getting rejected and since 3-4 days I sent submitted some more and now its stuck at "No action required from your end until the verification team reaches out to you for further inputs." I opened a support ticket and no response, Support request number: 2202110040005392.

Please help.

v-jillarmour
Community Manager

Hello @Hey29, Your ticket is active and from what I can tell they have everything they need from you to move forward. Now we wait! As you can see from this string there are MANY partners in the same boat and it takes time for the support team to get through all the tickets and verify the paperwork submitted. Hang in there, it will happen. 🙂

Prashant
Level 1 Contributor

Hi,

 

I have the same issue with MPN stuck at "Employment verification" Status:Pending

Please check case: 2202020040003732

 

Hello @v-jillarmour can you please help to check the status of the ticket as we not got any response yet and our subscription is ending on 14th Feb.

v-jillarmour
Community Manager

@Prashant Sorry for your issues as well. As you can see there are LOTS of partners going thru this like you. 😞 Your ticket is active and it shows they sent you a communication just this morning. Looks like they are reviewing your information and will get back to you!! 👍 Good news, hang in there. 

downserson
Visitor 1

Also stuck on Employment verification. Licenses are expired. Great times. Can somebody please check the status of my ticket and make sure it's active and I'm not supposed to be doing anything?  Thanks!

 

Case:  2202030040008541

 

 

computerdoc
Level 1 Contributor

Same issue, except I am stuck on "Employment verification" Status: Pending.

 

Ticket ID: 2202080040000983

peggy
Level 2 Contributor

We have been MS Partners for several years.  Went to renew Action Pack and have been stuck at Employment verification for 10 days. Help Microsoft!

 

02/16/22  Support ticket 2202030040000510 created on 02/02/22.

I have added documentation of our domain status validity multiple times.

Can I please get an update?

 

CloudRicher
Level 3 Contributor

Hi Peggy,

 

Were you able to renew?

 

Just trying to get some hope for us... 

Mny Tx!