Joining MPN stuck on Employment verification

[KokiMura]

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

Can anyone help out with getting past this step?

[peggy · Accepted solution]

Hi CloudRicher,

No, we have not progressed.  Keep trying different versions of the same things and getting rejected on the employment verification.   I have only worked on the MPN legal info.  It appears they may also be asking for something in CSP.  I will spend some more time today, reply to the ticket again... and see what we get.  Will definitely share here when we get resolution.

Best Regards!

Peggy

[mr_pw · Accepted solution]

@v-jillarmour - I've got exactly the same issue as literally everyone else on this thread. Probably more of an issue because I've finally been blocked from submitting information. Either because I've timed out or used the upload system to complain.

Any idea how long it's going to take to get my support ticket looked at? 

2204050040004536 

[peggy]

CloudRicher,

Well, now I can offer hope.  I got an email today from Microsoft with the subject of "We’ve successfully verified your Partner Center profile information", and The last time I updated anything was March 4th.  Our Account Settings/Legal info was showing rejected yesterday.  Today it is showing "Authorized" and I was able to renew/upgrade our subscription/membership.  I cannot say what the solution was because our account went from rejected to authorized without any additional action on my part.  Our ticket status still shows open, with a modified time around the time I received the email today, but no notes.  I am only guessing that it does take human interaction and someone finally looked at the ticket and all the documentation that we submitted.  Our ticket was opened on February 2nd, so it was a little more than 6 weeks to resolution for us.  I hope that it gets better for everyone else who is still waiting.  Best Regards! Peggy

[CloudRicher]

Hi Peggy,

I am glad to you have now all things fixed, it gives us hope.

Tx for sharing, it is really appreciated.

Best

[MarcoBellon]

Hello @v-jillarmour 

Can you please help me escalate TK number 2201280040003667

It seem we are stuck with Some problem.

My team is having issues and we are starting getting late on a project.

Can you please assist, I started process last week, but still can't pass employment verify.

We were registered and we tried the self service change. Bad Idea.

We are partners since >10 years. 

every day I get this message:
We are unable to verify your account. You can help us confirm your organization’s status by submitting an appeal along with the following document(s) as evidence.

Frustrating

[v-jillarmour]

Hello @MarcoBellon, I'm sorry to hear of your issue. I have checked your ticket submitted 7 days ago and it's active and says "awaiting initial contact." They should be reaching out to you any day now, there is a backlog of partners in the same boat as you and they are helping each one as quickly as they can. Hang in there!!! 

[rajco]

Hello @v-jillarmour Can you please assist, I started process last year, but still can't pass employment verify. I am getting message:

We are unable to verify your account. You can help us confirm your organization’s status by submitting an appeal along with the following document(s) as evidence.

But I uploaded bank statement, telephone bill, government document for company founding and still nothing. I am not sure which additional document I need to submit?! Reply from your college isn't helpful at all.

Case id 2112230040005179

[v-jillarmour]

I'm sorry to hear of your issue, your ticket does show as active. It does say waiting for customer response, but I see you have been responding, so they must not have signed into your ticket to receive the docs yet. I don't really know how it works over there. Keep me posted! We just have to keep waiting. I know, not the best news. 😞

[TheTechGuy]

I'm having the exact same issue. The feedback given after rejection has been very frustrating. Now it's just stuck on "No action required from your end until the verification team reaches out to you for further inputs." since 1/20/22.

Case ID 2201220040000580

[spookywookywoo]

@v-jillarmour 

Hi 

I’m in the position where we have our indirect reseller status as active as we’ve been a CSP reseller for a number of years but have had to reverify our details and are stuck at the Employment Verification stage too despite submitting our latest domain renewal as proof of ownership.

Can you confirm that our indirect reseller status will stay active during the verification process?

Case numbers are 2201210040005073 & 2201150040000713.

[v-jillarmour]

I'm sorry to say, I cannot confirm what you are asking as I am not part of the support team. I can only check to see if tickets are active. Your first ticket is active as of today. The second ticket you listed is active and states it's waiting for customer response. I hope this helps! 

[spookywookywoo]

Thanks for the prompt reply, the first ticket is active as logged today but 2nd ticket is showing “No action required from your end until the verification team reaches out to you for further inputs.” Can you see something different your end?

[v-jillarmour]

Looks like they reached out to you on Friday on your ticket. Best advice I can give it to be patient with the system, they will get to you and get it worked out. 🙂 Have a good week! 

[spookywookywoo]

Thanks Jill, your help is appreciated. I've checked through mail trace, junk email and the activity on each ticket. The response on Friday was what looks like automated reply to new ticket 2201210040005073 being raised so wouldn't consider this reaching out. The last contact for the important ticket, 2201150040000713, was Thursday (20/01) morning. Since then I've uploaded multiple supporting documents and information without reply so let's hope this is resolved soon.

[spookywookywoo]

@v-jillarmour  Is there any indication when ticket 2201150040000713 may be responded to? It seems crazy that a company the size of Microsoft cannot respond to its partners in a timely fashion or be contactable by telephone. I'm quite certain my ticket can be resolved or at the very least we can identify exactly what documentation required to resolve the issue over a short telephone call. I've provided my contact details on the tickets and am available out of hours to help resolve these tickets.

[v-jillarmour]

It does say pending for customer response. I do see all of your contact information in the ticket, but they only respond via email (to my knowledge). 

[spookywookywoo]

Sorry Jill but this information is simply not correct. As I stated on Friday, it says throughout the MPN Legal Info section. "No action required from your end until the verification team reaches out to you for further inputs."

As it appears my tickets are stuck in limbo, I've submitted a new ticket 2201250040007616 with screenshots of each section within the Legal Info and supporting documents in the hope that this ticket gets resolved. I have the number for MPN support but there is an automated message advising partners to log tickets due to high demand. Thanks for your help in the forum, it is appreciated.

[spookywookywoo]

@jill  Thanks for your help in the forum, can confirm that after 3 weeks we are back to authorized status for Partner & Reseller status! Providing a copy of our latest domain renewal with details from whois and domain governing body satisfied the employment verification stage and no further details were requested after this stage verified (took 7-8 business days to verify once pending status). Hopefully support will get through the backlog for other partners soon too.

[v-jillarmour]

I'm so happy to read this!! Thanks for letting me know.

[sergeiLP]

Hello!

i'm waiting verification 3 weeks. 

Also no reply in ticket 2201140040003618

Please help me 🙂

[v-jillarmour]

Hello @sergeiLP !

Your ticket was created 4 days ago and is showing as active and pending initial contact. 👍 They should be reaching out to you very soon, hang in there! They are backlogged with cases and will get to you as soon as they can. 

[sergeiLP]

@v-jillarmour

@JanoschUlmer 

Hello! im sorry to bother you, but im trying verify account from 28 december 😞

i have this problem now (check screenshot). also i dont understand why profile info has been verified, but business info - no.

"Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification."

is it possible to solve? i sent ALL documents and they rejected it. and nobody answer me 😞

2201140040003618 

[v-jillarmour]

Hello! Your ticket shows it is active and waiting for customer response. I would check your spam folder for their response or contact them again. I hope it gets resolved quickly!!