Joining MPN stuck on Employment verification

[KokiMura]

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

Can anyone help out with getting past this step?

[peggy · Accepted solution]

Hi CloudRicher,

No, we have not progressed.  Keep trying different versions of the same things and getting rejected on the employment verification.   I have only worked on the MPN legal info.  It appears they may also be asking for something in CSP.  I will spend some more time today, reply to the ticket again... and see what we get.  Will definitely share here when we get resolution.

Best Regards!

Peggy

[dataremedy]

@Andra Our verification is now complete. Thanks again!

[dataremedy]

@Andra can you please assist with support ID 2107030040000543? Case has been open nearly a month and no response or assistance from partner support. Rejected due to Employment Verification, yet I've submitted all formation documents, etc. Thank you.

[thealexjohn]

Seems I'm having the same issue. I've attached tax forms, etc. as mentioned in this thread.

Is there something that can be done for ticket : 2107230040005084

Thanks in advance!

[Andra]

@jjm @wolkeadmin @JMBunch @allw please note I have forwarded your cases internally for additional checks.

@NB1 As you have uploaded new documents today, please allow 24 hours for an update and feel free to send me a PM in case there is no new action on your case.

Have a great day ahead,

Andra

[jjm]

Hi Andra,

Still no updates from support for my ticket. Last word from them was the 8th of July asking for forms from within the last 12 month. I've only supplied them with forms from the last 12 months so that one was a bit confusing.

Cheers,

jjm

[Andra]

Hi @jjm ,

I forwarded internally your case to see if there is any additional documentation required. Let`s give it 48 hours for an update.

Thank you,

Andra

[jjm]

Also having the same problem. Support haven't responded to my ticket in a few weeks.

Ticket: 2106300010001110

[Andra]

Hi @jjm ,

Happy Monday!

Your account should be authorized now, can you please confirm?

Andra

[NB1]

Hello,
we have exactly the same problem.
Ticket ID: 2107200040002191

[allw]

Case Number: 2107150040003338 (again).

Has anyone been verified since Monday (19/07) this week? It's now Thursday and I haven't heard either way. Is there anything additional I need to do? Have clients that I might have to give inaccurate quotes to if this continues much longer...

EDIT: MS have cancelled the original support request, my new ID is: 2107220040004205

[wolkeadmin]

Good evening,

Same issue no answer since 7/15/21. Verified the email prompts and keeps failing anyway. Frustrating!

Ticket  Request ID

2107150040005907

Thanks for any help!

[Andra]

Hi @wolkeadmin ,

Happy Monday!

Your account should be authorized now, please confirm.

Andra

[JMBunch]

Same thing as the others....

Stuck on Account verification failed. Have uploaded every possible legal document indicating status of company, EIN and ownership, domain name ownership, etc. Submitted a support ticket on July 11. Haven't heard a thing.

Partner Request ID 2107110040000417

Any help would be greatly appreciated!

[Gerr_IT]

I've also the same problem..

Request info

Request title

Rejected by Employment verification

ID

2109240040006830.

A little help is welcome 🙂

[damiensturt66a]

For this many people/companies to have this many problems there has got to be something fundamentally wrong here. Can Microsoft not sort this? This is affecting paying customers!!



Sent from my Galaxy

[ESS_Eng_Admin]

Hi,

@Andra 

As business we have been sold by our old owners and are trying to get our MPN status sorted so that we can continue to work with MS as we have been for many years!

We are stuck at Employment Verification stage.

I have raised a ticket: #2108230040001889  

I have attached and uploaded the requested documentation with the ticket.

I have received no communication or updates via email or on the ticket directly.

We are blocked on our current MS integration and are working with the UK Gov, this work is also now blocked as we don't yet have our MPN ID.

Please can you escalate internally?  or point me in the right direction for what is going wrong?  (Documentation read and many threads like this read to try and see if there was any gotchas!)

Regards

[Smeeagain]

Me too. Need to get fixed ASAP please.

Ticket ref: 2107210010000513

TIA.

[Andra]

Hi @Smeeagain ,

Thanks for sharing the case #!

Looks like you need to upload some information around your Domain registration. Please work with support on the case for now.

Thanks,

Andra

[Safetynet]

I am having the exact same issue. It is now causing our business not to have access to our customers. I do not understand why this started happening this morning. Need this resolved ASAP. Seems like many partners are having the same issue so this must be something Microsoft has changed and like everything they don't respond fast enough for the partners who are trying to sell their products. Something is wrong with this picture.

our case number is 2107200040004888

[Andra]

hi @Safetynet ,

Thanks for your message, this is just to let you know I forwarded your case internally for a check.

I trust you will receive an update in the next 48 hours, otherwise please feel free to send me a PM.

Have a great day ahead,

Andra

[aj1234]

2107050040001184

Experiencing the same as others, stuck on employment verification / apparent email domain issues - support haven't responded to me in 13 days.

Aside from the occasional address change, my details have remained the same for 7 years - seems like there is a fundamental problem with the way partner accounts are managed now.

Thanks

Adrian