Joining MPN stuck on Employment verification
We are trying to join MPN, however we have been stuck on the the Employment Verification step.
The exact message is:
"We were not able to verify your email domain. Follow below instructions to fix"
I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.
I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).
Can anyone help out with getting past this step?
Solved! Go to Solution.
No, we have not progressed. Keep trying different versions of the same things and getting rejected on the employment verification. I have only worked on the MPN legal info. It appears they may also be asking for something in CSP. I will spend some more time today, reply to the ticket again... and see what we get. Will definitely share here when we get resolution.
@v-jillarmour - I've got exactly the same issue as literally everyone else on this thread. Probably more of an issue because I've finally been blocked from submitting information. Either because I've timed out or used the upload system to complain.
Any idea how long it's going to take to get my support ticket looked at?
This is a joke.
I have sent several tickets (2109040010000204) to MS, and complied with everything they asked for: 1. Provide a DNS Reciept, 2. If sole proprietorship rename the company to my full legal name which I have. When I send an email indicating I have completed these actions I get NO response, Nada, Nothing. All I want to do is to renew my subscription, but I can't because it is stuck on "Employment Verification". My ability to renew it will expire by 10/3/2021 .
Any assistance or help I can get with this, would be much appreciated.
Hello @Andra ,
I am experiencing the same issue here.
I have raised a ticket #2109070040004149 a few days ago, but had no response 😞 . Would you be so kind to assist me with this one?
I would be thrilled to join the community soon.
Hi @3ntafillos ,
Looks like yesterday your ticket was updated and the team is actively reviewing your case.
There is no further action required from your end.
You are already part of the Microsoft Partner community, so welcome! 👏
By the time the enrollment is complete, I encourge you to explore and subscribe to active communities: https://www.microsoftpartnercommunity.com/t5/Communities/ct-p/communities.
You can stay up to date with news and announcement in Central Eastern Europe :https://www.microsoftpartnercommunity.com/t5/CEE-Partner-Zone/ct-p/CEEPZ
CASE ID 2109080040001210
Add me to the pile. I didn't realize there was a problem until I tried to download an ISO and i have no member benefits. My 365 licensing expired 2 days ago. I have had a support ticket submitted, i have supplied documentation but I can't supply an invoice less than 12 months for registration because i am in year 3 of a 3 year purchase. This is normal though except i guess for Microsoft. We have been in business for over 12 years, I have had my partner account for almost that long. I added our TAX ID, it can be looked up on State of GA website for crying out loud. The account permissions are all correct, everything is setup the way Microsoft wants and Nothing. And you can't call Partner Support by the way. It says well we're busy so submit a support ticket.
What is so ridiculous is I submitted a support ticket with 365 business and I got a call back in 15 min. Of course the gentleman can't help me but I am sorry, how is it that a Partner can't even get a response but your average joe can get a call back in 15 min. This is a disgrace. I have to buy licensees so i don't lose access because Microsoft can't be bothered to respond.
We have the same issue on our company and I not able to renew Action Pack.
Our case is: 2108260040001676
On the phone I can not resolve so far this matter.
Please, could you help us.
Hi @Miguel_Perdomo ,
thanks for reaching out to the community. I believe support did try to reach you by email, even your personal email address. Have you received any update yet?
We are monitoring the case to ensure you are in direct contact with support.
https://docs.microsoft.com/en-us/partner-center/verification-responses please review this guide for more information around the verification process.
Have a great day ahead,
I am very glad to hear this news, @younesh !
💡Do continue to visit community to keep up to date with announcements and ongoing P2P conversations.
I am having the same problems for 2 weeks now. I am in Germany and in this country there is no way to contact support by phone or any other means except the partner website.
It keeps on telling me that there is information missing but I don't have a clue which information. So I placed a support call. After nearly a week I got an answer:
But this was obviously originally written in English and translated by a computer in to German. Bad translation, I simply do not understand what they want me to do.
I am a freelancer with no registered company and of course no employer. The mail I got had something about a website. The only website connected with my name is schulungberatungcoaching.OnMicrosoft.com. Which I told them, answering their mail.
I am swiftly running out of time for renewing my subscription. Can anybody please point me to the right direction to what I am supposed to do in order to get my request processed?
Thanks in adavance
Hi @Jodi ,
I hope your week started well!
please review this documentation: https://docs.microsoft.com/en-us/partner-center/verification-responses
and this one could provide more information: Verify your company profile - Partner Center | Microsoft Docs
I hope this helps,
I have had confirmation, in the last couple of days, from one of your colleagues on the frontline MPN support team, who identified himself as Alan. He confirmed that there is a current system failure in the MPN portal legal information verification processing. He was not able to confirm any further details and was only prepared to say the team were meeting to discuss it further that afternoon (Wednesday 2021-08-25). He did say he would send me an email to confirm further details but I never received one. Judging by the volume of activity I am seeing regarding this failure, as well as a payment processing failure you experienced earlier in the year, it is apparent that Microsoft are dropping the ball when some kind of systemic failure occurs. Microsoft needs to be more open and forthcoming with information, during these issues than they appear to be, currently. We understand that to err is only human but to mess things up so spectacularly takes a large organisation. But, really, there is no excuse for not being better at informing your partners when issues do occur.
PS: Alan did update my MPN case ref: 2108210010000157 asking me to upload PDF proof of my domain registration, less than 12 months old. I have been a Microsoft partner for more than 10 years and transact with you legally, albeit slightly indirectly, through CSP on a monthly basis. So, why do I have to go through this whole verification process again? I wouldn't mind so much if it actually worked. Also, I normally renew my domain only every two years. Luckily for me, I had to renew it this year. If I'd had to renew it last year, I would have been in trouble, as your requirements are that the document has to be less than 12 months old. Yet another way in which Microsoft are designing things to fail.
Hi @deejerydoo ,
Thanks a lot for this feedback, I will make sure it reaches internal teams! I looked over your case and it looks like your communication with the support team is recent.
Given the high volume of verification requests recently, you are experiencing a delay in progressing with this process.
I would recommend you wait until early next week, Tuesday 8/31 for an update.
💡 I typically suggest this documentation: https://docs.microsoft.com/en-us/partner-center/verification-responses
It explains in details each verification step.
Thanks for understanding,
Thanks for your reply. Sadly, neither my timing or need to read documentation is the issue here. Simply pointing people to the documentation on how to "enroll in a new Partner Center program" is pointless because we are all trying to renew our entitlements and not enroll as new and the workflow on your partner portal is clearly having technical issues, and you have decided to kill off your partner telephone support entirely.
The only way I was able to get any assistance on this matter was to call your MS365 technical support team and then demand to be put through to anyone left standing in what is left of your partner support team. This is when I was told you weren't quite sure what the problem was and that the team were having a meeting later that afternoon to discuss it, weeks, if not months, after you were aware of issues!
What is abundantly clear from this and other threads, on both Microsoft's and other industry fora, is a major systemic failure, with Microsoft's ability to maintain its partner verification lifecycle has been causing a significant amount of distress and issues, amongst Microsoft's partners, for a number of months now. I understand you are trying to placate us here but what we need is for Microsoft to respond better to the failures than they have been for some time now.
I have been able to re-verify and renew my partner status now but the whole experience has been unnecessarily time consuming and unpleasant, as it seems for a lot of your partners.
Hi @WellsDeveloper ,
Please observe the documentation links provided in the thread above and ensure you uploaded all requested information.
I see you were in contact with an agent si please allow until Tuesday morning to receive an update on the ticket.
Feel free to folow up here.