Joining MPN stuck on Employment verification

[KokiMura]

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

Can anyone help out with getting past this step?

[jalonergan]

What is the phone number you are using to call MS? 

[Andra]

Hi @jalonergan 

Support can be reached by submitting an online case from Partner Center or from this link: https://partner.microsoft.com/support, which I noticed you shared earlier.

I will forward the case internally for additional reviews, please allow 48 hours for an update.

Thank you,

Andra

[Andra]

Hi @Miguel_Perdomo ,

thanks for reaching out to the community. I believe support did try to reach you by email, even your personal email address. Have you received any update yet?

We are monitoring the case to ensure you are in direct contact with support.

https://docs.microsoft.com/en-us/partner-center/verification-responses please review this guide for more information around the verification process.

Have a great day ahead,

Andra

[younesh]

@Andra 

Thanks, it has been solved.
I appreciate the work done by the team and your help. It took a bit of time but it got resolved.

Regards,

Younes 

[Andra]

I am very glad to hear this news, @younesh !

💡Do continue to visit community to keep up to date with announcements and ongoing P2P conversations.

thank you,

Andra

[dizquierdo]

@Andra 

I am having the same issue with employment verification failure. Case #2108120040002774. Would you be able to assist me with this too?

Thank you, 

[Jodi]

Hi all,

I am having the same problems for 2 weeks now. I am in Germany and in this country there is no way to contact support by phone or any other means except the partner website.

It keeps on telling me that there is information missing but I don't have a clue which information. So I placed a support call. After nearly a week I got an answer: 

TrackingID#2108120040001468

But this was obviously originally written in English and translated by a computer in to German. Bad translation, I simply do not understand what they want me to do.

I am a freelancer with no registered company and of course no employer. The mail I got had something about a website. The only website connected with my name is schulungberatungcoaching.OnMicrosoft.com. Which I told them, answering their mail.

I am swiftly running out of time for renewing my subscription. Can anybody please point me to the right direction to what I am supposed to do in order to get my request processed?

Thanks in adavance
Jörn.

[Andra]

Hi @Jodi ,

I hope your week started well!

please review this documentation: https://docs.microsoft.com/en-us/partner-center/verification-responses

and this one could provide more information: Verify your company profile - Partner Center | Microsoft Docs

I hope this helps,

Andra

[deejerydoo]

Hi Andra,

I have had confirmation, in the last couple of days, from one of your colleagues on the frontline MPN support team, who identified himself as Alan. He confirmed that there is a current system failure in the MPN portal legal information verification processing. He was not able to confirm any further details and was only prepared to say the team were meeting to discuss it further that afternoon (Wednesday 2021-08-25). He did say he would send me an email to confirm further details but I never received one. Judging by the volume of activity I am seeing regarding this failure, as well as a payment processing failure you experienced earlier in the year, it is apparent that Microsoft are dropping the ball when some kind of systemic failure occurs. Microsoft needs to be more open and forthcoming with information, during these issues than they appear to be, currently. We understand that to err is only human but to mess things up so spectacularly takes a large organisation. But, really, there is no excuse for not being better at informing your partners when issues do occur.

Regards,

David.

PS: Alan did update my MPN case ref: 2108210010000157 asking me to upload PDF proof of my domain registration, less than 12 months old. I have been a Microsoft partner for more than 10 years and transact with you legally, albeit slightly indirectly, through CSP on a monthly basis. So, why do I have to go through this whole verification process again? I wouldn't mind so much if it actually worked. Also, I normally renew my domain only every two years. Luckily for me, I had to renew it this year. If I'd had to renew it last year, I would have been in trouble, as your requirements are that the document has to be less than 12 months old. Yet another way in which Microsoft are designing things to fail.

[Andra]

Hi @deejerydoo ,

Thanks a lot for this feedback, I will make sure it reaches internal teams! I looked over your case and it looks like your communication with the support team is recent.

Given the high volume of verification requests recently, you are experiencing a delay in progressing with this process.

I would recommend you wait until early next week, Tuesday 8/31 for an update.

💡 I typically suggest this documentation: https://docs.microsoft.com/en-us/partner-center/verification-responses

It explains in details each verification step.

Thanks for understanding,

Andra

[deejerydoo]

Hi Andra,

Thanks for your reply. Sadly, neither my timing or need to read documentation is the issue here. Simply pointing people to the documentation on how to "enroll in a new Partner Center program" is pointless because we are all trying to renew our entitlements and not enroll as new and the workflow on your partner portal is clearly having technical issues, and you have decided to kill off your partner telephone support entirely.

The only way I was able to get any assistance on this matter was to call your MS365 technical support team and then demand to be put through to anyone left standing in what is left of your partner support team. This is when I was told you weren't quite sure what the problem was and that the team were having a meeting later that afternoon to discuss it, weeks, if not months, after you were aware of issues!

What is abundantly clear from this and other threads, on both Microsoft's and other industry fora, is a major systemic failure, with Microsoft's ability to maintain its partner verification lifecycle has been causing a significant amount of distress and issues, amongst Microsoft's partners, for a number of months now. I understand you are trying to placate us here but what we need is for Microsoft to respond better to the failures than they have been for some time now.

I have been able to re-verify and renew my partner status now but the whole experience has been unnecessarily time consuming and unpleasant, as it seems for a lot of your partners.

Regards,

David

[Andra]

Hello, @deejerydoo 

I am following up here to confirm whether the matter has been resolved from your end as well?

Have a great start of the week,

Andra

[deejerydoo]

Hi Andra, thanks for the follow up. I have sent you a PM.

[WellsDeveloper]

I am having the same issue and have been trying to resolve for a month, meanwhile my account is about to expire.  Can someone please assist?

Issue ID: 2108200040000005

[Andra]

Hi @WellsDeveloper ,

Happy Monday!

Please observe the documentation links provided in the thread above and ensure you uploaded all requested information.

I see you were in contact with an agent si please allow until Tuesday morning to receive an update on the ticket.

Feel free to folow up here.

thanks

Andra

[nanichowdhary]

Dear Team,

This is to bring to your notice that, from past few days, we are unable to move forward after email verification, everytime it is getting rejecting at employment verification.  Can someone help me out to resolve this issue, i am also attaching company legal documents for verification.  I have also raised support ticket : 2108190010000435  and 2108190010000759.

I have project deadline, before that, i need to get MPN to submit for external audit.

[Andra]

Hi @nanichowdhary ,

thanks for reaching out to the community!

Please observe the best practice to not submit multiple cases on the same topic. It will create backlog in the support tem queue and you will experience a delay in getting the situation addressed.

Please use one single case and close the other one.

Let me know which one you keep open and I will forward it internally to be assigned.

Meanwhile please read these documentations as well: 

https://docs.microsoft.com/en-us/partner-center/verification-responses

 Verify your company profile - Partner Center | Microsoft Docs

Thank you for understanding,

Andra

[nanichowdhary]

Thank you Andra for your reply,  you can use this ticket 2108190010000435.

I have updated the same details multiple times, i have also followed many microsoft articles including the one you shared me, but i am stucked at employment verification and business verification. Please note that, we have a project deadline this week, where we need to show DDIS as Microsoft partners, otherwise we can lose the project. I request you to kindly assist me to achieve this. thanks.

[Andra]

great , thanks @nanichowdhary !

I understand the urgency and each case is different I cannotguarantee any timeline for resolution. I do appreciate your understanding and patience.

❗Also as an add-on to my previous reply this is a public forum, you should refrain from sharing any company or personal related information, Personal identifiable information, according to our community guidelines. I removed those lines to protect your data.

thanks,

Andra

[nanichowdhary]

Hi Andra,

This is to update you that, i have not yet received any update from the team regarding my ticket, can you please expedite my request, as i told you i have project deadlines this week.

[AleksanderR]

Hi @Andra 

I am experiencing the same problem that the thread starter experienced. I created a support ticket 9 days ago and still have not received a response.

Support ID 2108090040000790

Would have greatly appreciated if you could look into this matter.

Sincerely, Aleksander