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KokiMura
Level 1 Contributor

Joining MPN stuck on Employment verification

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

 

Can anyone help out with getting past this step?

219 REPLIES 219
JMBunch
Level 2 Contributor

Same thing as the others....


Stuck on Account verification failed. Have uploaded every possible legal document indicating status of company, EIN and ownership, domain name ownership, etc. Submitted a support ticket on July 11. Haven't heard a thing.

 

Partner Request ID 2107110040000417

 

Any help would be greatly appreciated!

 

 

 

Gerr_IT
Visitor 1

I've also the same problem..

Request info

Request title

Rejected by Employment verification

ID

2109240040006830.

 

A little help is welcome 🙂

damiensturt66a
Level 1 Contributor

For this many people/companies to have this many problems there has got to be something fundamentally wrong here. Can Microsoft not sort this? This is affecting paying customers!!



Sent from my Galaxy
ESS_Eng_Admin
Visitor 1

Hi,

@Andra 

As business we have been sold by our old owners and are trying to get our MPN status sorted so that we can continue to work with MS as we have been for many years!

We are stuck at Employment Verification stage.

I have raised a ticket: #2108230040001889  

I have attached and uploaded the requested documentation with the ticket.

I have received no communication or updates via email or on the ticket directly.

We are blocked on our current MS integration and are working with the UK Gov, this work is also now blocked as we don't yet have our MPN ID.

 

Please can you escalate internally?  or point me in the right direction for what is going wrong?  (Documentation read and many threads like this read to try and see if there was any gotchas!)

 

Regards

Smeeagain
Visitor 1

Me too. Need to get fixed ASAP please.

Ticket ref: 2107210010000513

 

TIA.

 

Andra
Community Manager

Hi @Smeeagain ,

 

Thanks for sharing the case #!

Looks like you need to upload some information around your Domain registration. Please work with support on the case for now.

 

Thanks,

Andra

Safetynet
Visitor 1

I am having the exact same issue. It is now causing our business not to have access to our customers. I do not understand why this started happening this morning. Need this resolved ASAP. Seems like many partners are having the same issue so this must be something Microsoft has changed and like everything they don't respond fast enough for the partners who are trying to sell their products. Something is wrong with this picture.

 

our case number is 2107200040004888

Andra
Community Manager

hi @Safetynet ,

 

Thanks for your message, this is just to let you know I forwarded your case internally for a check.

I trust you will receive an update in the next 48 hours, otherwise please feel free to send me a PM.

 

Have a great day ahead,

Andra

aj1234
Visitor 1

2107050040001184

 

Experiencing the same as others, stuck on employment verification / apparent email domain issues - support haven't responded to me in 13 days.

 

Aside from the occasional address change, my details have remained the same for 7 years - seems like there is a fundamental problem with the way partner accounts are managed now.

 

Thanks

 

Adrian

allw
Level 1 Contributor

Hi,

 

Case Number: 2107150040003338

 

Exact same problem - wouldn't be too bad if anyone responded but the complete silence is torture!

msadmin
Visitor 1

Same problem, 

I am sitting  on   Employment Verification. 

 

Support request number: 2107150040002749

 

PLEASE HELP

simonvdv
Visitor 1

I have the same problem. Case number 2107130040001415

NGIS-IT
Visitor 1

Same issue here, ticket number 2107160010000092. One would think that it would be easier to give money to Microsoft!

johndparris
Level 1 Contributor

I am having the same problem...Ticket number 2107130040004945.  Can someone please assist?

Andra
Community Manager

@AndrewStalker and @dan2541 ,

 

I was informed your accounts have been authorized, please can you confirm everything is working now?

 

Thank you,

Andra

johndparris
Level 1 Contributor

Mine authorized overnight.  I really appreciate the assistance!

Tasho
Level 1 Contributor

Having the same issue and stuck in We were not able to verify your email domain. Please work with your Primary Contact/Global Admin to get this fixed. I create support request and its been weeks now. Tried all instructions but no result.

Please Microsoft, help us to solve this issue. we are tired on all efforts.

Andra
Community Manager

Hi @Tasho ,

Can you share a case # to investigate ? 🙂

 

Thank you,

Andra

bmanewell
Level 1 Contributor

I also have the same issues.  No response to ticket lodged a few days ago and needing to renew Action Pack.

 

Ticket # 2107140010000096

 

Many thanks

Brett

bmanewell
Level 1 Contributor

Mine sorted overnight, thank you for chasing up.

 

Brett

MartinEagle77
Visitor 1

Hi,

 

I also having problems with renew the Action Pack. I created a ticket: 2107050040004030

 

Please help me. Already use the Action Pack for 5 years. This administration will cost to much time and frustrations.

 

Regards,

Martin