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KokiMura
Level 1 Contributor

Joining MPN stuck on Employment verification

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

 

Can anyone help out with getting past this step?

245 REPLIES 245
Tasho
Level 1 Contributor

Having the same issue and stuck in We were not able to verify your email domain. Please work with your Primary Contact/Global Admin to get this fixed. I create support request and its been weeks now. Tried all instructions but no result.

Please Microsoft, help us to solve this issue. we are tired on all efforts.

Andra
Community Manager

Hi @Tasho ,

Can you share a case # to investigate ? 🙂

 

Thank you,

Andra

bmanewell
Level 1 Contributor

I also have the same issues.  No response to ticket lodged a few days ago and needing to renew Action Pack.

 

Ticket # 2107140010000096

 

Many thanks

Brett

bmanewell
Level 1 Contributor

Mine sorted overnight, thank you for chasing up.

 

Brett

MartinEagle77
Visitor 1

Hi,

 

I also having problems with renew the Action Pack. I created a ticket: 2107050040004030

 

Please help me. Already use the Action Pack for 5 years. This administration will cost to much time and frustrations.

 

Regards,

Martin

Andra
Community Manager

Hi @MartinEagle77 ,

 

Please check you private message area, I dopped you a PM there.

 

Andra

JonJLS
Visitor 1

Could you also forward these case numbers? We have been stuck on Employment verification for months.

2105250010003073

2107120010002732

Andra
Community Manager

Greetings @andywar@AndrewStalker , @michael24 ,

 

thanks for all the details, I am adding the supporting documentation, please  ensure you have submitted all documentation specific to the step your are blocked in : Verify your account information - Partner Center | Microsoft Docs

Here is an example: 

 

  • Domain registration / Domain invoice at registration or renewal that lists Entity/User name and domain as it is stated on your account.

List of supported file types and max. file size:

  • screenshots (only from a source such as government
  • .pdf format
  • Attachments larger than 8MB cannot be received by our system. Please advise if you are unable to provide smaller attachments.

I am also forwarding the cases internally for a check.

 

Thank you,

Andra

andywar
Visitor 1

Hi,

 

Same problem here, I'm stuck and hope I can get the help I need here 🙂 

 

I already filed a ticket:

 

Support request number:2107050040004158
AndrewStalker
Visitor 1

We are also experiencing the same issue. I logged a ticket on 10/06/2021 but still waiting for the verification to be completed despite twice providing the documentation to prove that we own our domain name (which is purchased through Microsoft).

 

Our ticket number is 2106100010001299

michael24
Level 2 Contributor

I have been trying to get my account approved by MPN and submitted a ticket on 5/25 with no response. ID 2105250010003073 and says it failed at Employment Verification. I keep updating the ticket but absolutely no response by anyone. 

michael24
Level 2 Contributor

Hi @Andra We have been waiting for the partnership approval to get clients onboarded. Anything you can do to help move this forward?

Andra
Community Manager

HI @michael24 ,

 

I followed-up earlier, unfortunately I have not got a response yet.

 

Thanks,

Andra

Andra
Community Manager

Hi @michael24 

can you confirm if your account has been authorized please?

 

thanks

Andra

michael24
Level 2 Contributor

Yes, it has, thank you very much!
Andra
Community Manager

That`s excellent! 

By the way you can continue to visit community and stay in touch with partner updates, program announcements and digital events. You can start by subscribing to US Partner Zone - Microsoft Partner Community and explore global communities here 

 

Thanks,

Andra

henryrodriguez
Level 1 Contributor

Hi Andra,

 

I am I am having a similar issue, I have been stuck for weeks on the Employment Verification. I submitted the required documents to Microsoft but I have not heard back. Can you please help? 

Case 2107160040005793   TrackingID#2107160040005793

 

Thanks

Henry

Andra
Community Manager

Hi @henryrodriguez.,

I am checking internally your account status.

 

thank you,

Andra

henryrodriguez
Level 1 Contributor

Thank you @Andra , please let me know once you have an update. Looking forward to getting this completed.

Andra
Community Manager

Hi @henryrodriguez 

your case has been queued with the right team for developer account verification. I trust the process will resume early next week.

 

Thank you,

Andra

henryrodriguez
Level 1 Contributor

Hi @Andra 

 

I have not received any further communication. Is there anyway to get this expediated? 

 

Thanks

Henry