Reply
KokiMura
Level 2 Contributor

Joining MPN stuck on Employment verification

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

 

Can anyone help out with getting past this step?

2 ACCEPTED SOLUTIONS
peggy
Level 2 Contributor

Hi CloudRicher,

 

No, we have not progressed.  Keep trying different versions of the same things and getting rejected on the employment verification.   I have only worked on the MPN legal info.  It appears they may also be asking for something in CSP.  I will spend some more time today, reply to the ticket again... and see what we get.  Will definitely share here when we get resolution.

 

Best Regards!

Peggy

View solution in original post

mr_pw
Level 2 Contributor

@v-jillarmour - I've got exactly the same issue as literally everyone else on this thread. Probably more of an issue because I've finally been blocked from submitting information. Either because I've timed out or used the upload system to complain.

 

Any idea how long it's going to take to get my support ticket looked at? 

2204050040004536 

View solution in original post

367 REPLIES 367
Andra
Community Manager

Hi @Smeeagain ,

 

Thanks for sharing the case #!

Looks like you need to upload some information around your Domain registration. Please work with support on the case for now.

 

Thanks,

Andra

Safetynet
Visitor 1

I am having the exact same issue. It is now causing our business not to have access to our customers. I do not understand why this started happening this morning. Need this resolved ASAP. Seems like many partners are having the same issue so this must be something Microsoft has changed and like everything they don't respond fast enough for the partners who are trying to sell their products. Something is wrong with this picture.

 

our case number is 2107200040004888

Andra
Community Manager

hi @Safetynet ,

 

Thanks for your message, this is just to let you know I forwarded your case internally for a check.

I trust you will receive an update in the next 48 hours, otherwise please feel free to send me a PM.

 

Have a great day ahead,

Andra

aj1234
Visitor 1

2107050040001184

 

Experiencing the same as others, stuck on employment verification / apparent email domain issues - support haven't responded to me in 13 days.

 

Aside from the occasional address change, my details have remained the same for 7 years - seems like there is a fundamental problem with the way partner accounts are managed now.

 

Thanks

 

Adrian

allw
Level 1 Contributor

Hi,

 

Case Number: 2107150040003338

 

Exact same problem - wouldn't be too bad if anyone responded but the complete silence is torture!

msadmin
Visitor 1

Same problem, 

I am sitting  on   Employment Verification. 

 

Support request number: 2107150040002749

 

PLEASE HELP

simonvdv
Visitor 1

I have the same problem. Case number 2107130040001415

NGIS-IT
Visitor 1

Same issue here, ticket number 2107160010000092. One would think that it would be easier to give money to Microsoft!

johndparris
Level 1 Contributor

I am having the same problem...Ticket number 2107130040004945.  Can someone please assist?

Andra
Community Manager

@AndrewStalker and @dan2541 ,

 

I was informed your accounts have been authorized, please can you confirm everything is working now?

 

Thank you,

Andra

johndparris
Level 1 Contributor

Mine authorized overnight.  I really appreciate the assistance!

Tasho
Level 1 Contributor

Having the same issue and stuck in We were not able to verify your email domain. Please work with your Primary Contact/Global Admin to get this fixed. I create support request and its been weeks now. Tried all instructions but no result.

Please Microsoft, help us to solve this issue. we are tired on all efforts.

Andra
Community Manager

Hi @Tasho ,

Can you share a case # to investigate ? 🙂

 

Thank you,

Andra

bmanewell
Level 1 Contributor

I also have the same issues.  No response to ticket lodged a few days ago and needing to renew Action Pack.

 

Ticket # 2107140010000096

 

Many thanks

Brett

bmanewell
Level 1 Contributor

Mine sorted overnight, thank you for chasing up.

 

Brett

MartinEagle77
Visitor 1

Hi,

 

I also having problems with renew the Action Pack. I created a ticket: 2107050040004030

 

Please help me. Already use the Action Pack for 5 years. This administration will cost to much time and frustrations.

 

Regards,

Martin

Andra
Community Manager

Hi @MartinEagle77 ,

 

Please check you private message area, I dopped you a PM there.

 

Andra

JonJLS
Visitor 1

Could you also forward these case numbers? We have been stuck on Employment verification for months.

2105250010003073

2107120010002732

Andra
Community Manager

Greetings @andywar@AndrewStalker , @michael24 ,

 

thanks for all the details, I am adding the supporting documentation, please  ensure you have submitted all documentation specific to the step your are blocked in : Verify your account information - Partner Center | Microsoft Docs

Here is an example: 

 

  • Domain registration / Domain invoice at registration or renewal that lists Entity/User name and domain as it is stated on your account.

List of supported file types and max. file size:

  • screenshots (only from a source such as government
  • .pdf format
  • Attachments larger than 8MB cannot be received by our system. Please advise if you are unable to provide smaller attachments.

I am also forwarding the cases internally for a check.

 

Thank you,

Andra

andywar
Visitor 1

Hi,

 

Same problem here, I'm stuck and hope I can get the help I need here 🙂 

 

I already filed a ticket:

 

Support request number:2107050040004158
AndrewStalker
Visitor 1

We are also experiencing the same issue. I logged a ticket on 10/06/2021 but still waiting for the verification to be completed despite twice providing the documentation to prove that we own our domain name (which is purchased through Microsoft).

 

Our ticket number is 2106100010001299