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danm
Level 1 Contributor

Employment Verification

Hi,

 

Just went into renew our membership this year found this verification process to complete. We are stuck at employment verification and have been for a couple of days, I raised a ticket and have attached invoices of domain renewal. Is that all that is needed? I can see people are struggling with this process and waiting a long time in some cases. Our visual studio licenses have stopped working and I expect office and Azure likely to follow in the next couple of weeks so quite anxious to get this resolved as soon as possible. Any help would be appreciated.

 

Dan

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Andra
Community Manager

Hi @danm ,

 

Yes this is the correct process to follow, submit a case to support and also please review this documentation to ensure you are following the correct process.

The verification process is a case by case one, so the timeframes differ as well from a partner to another.

 

Kind regards,

Andra

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12 REPLIES 12
Andra
Community Manager

Hi @danm ,

 

Yes this is the correct process to follow, submit a case to support and also please review this documentation to ensure you are following the correct process.

The verification process is a case by case one, so the timeframes differ as well from a partner to another.

 

Kind regards,

Andra

ThomasFirewall
Level 2 Contributor

Hi Andrea, I am stuck with the verification process year for year. I've already opened a ticket #2202280040007092 but I see no chance to get an answer anytime ... so maybe you be so kind into it and help me with my partner verification? Thanks a lot Andrea.

v-jillarmour
Community Manager

@ThomasFirewall Hello! Andra has moved roles and I have taken over for her. 🙂 I looked at your ticket and it is active, but I see they haven't responded to you since 2/28. On that date they uploaded your documents into the system and now all they have to do is review them and approve. I will try to nudge someone internally, but so far it does seem to help much. 😞 Please keep me posted on the status! 

ThomasFirewall
Level 2 Contributor

Great Jillarmour, I will wait for some response.

ThomasFirewall
Level 2 Contributor

Hi @v-jillarmour - they did not answered. I've got an auto mail to resend documents because they are not able to open the previous ones but this cannot be true. I've sent the document anyways. But to be more secure in future I want to have a mailcontact which is understanding my language (english or german) or a contact which calls me or I am able to call. Currently my partner state is running out 31st of march and I am really tired of this stuff. I still paying via distribution and I still be a running partner - this is not my understanding of a partnership 

 

I already answered via Mail to give me a call but there seems no chance or will to help me. 😞

v-jillarmour
Community Manager

@ThomasFirewall To my understanding this level of support only engages via your ticket number. There is no call center or direct email address. It looks like they reviewed your documents on 3/27 and responded to you asking for you to resend your documents in a PDF format that didn't exceed 8MB. If you follow those directions you should move forward.

 

I'm sorry I can't help you more, I am not support and can't provide you with any additional service in this area. 😞

ThomasFirewall
Level 2 Contributor

Hi @v-jillarmour, the funny thing is that the documents never exceeds 8 mb (its araound 100 KB) and the documents are always in pdf format.  Some minutes ago I asked TelePerformance if they are able to redirect my request/issue. They helped my out with a RDS-License Issue in the past. 

v-jillarmour
Community Manager

Sounds good, keep us posted. No idea why they would send you that message about your attachments if they met the criteria. Frustrating I know. 

ThomasFirewall
Level 2 Contributor

Only frustrating because my customers want me to sell Microsoft-Products. To be clear: I am paying to have benefits out of the partnership. But ... this is business. The little men on my shoulder telling me to restructure my thoughts on this handling.

v-jillarmour
Community Manager

@ThomasFirewall You have to do what is best for you business! Understandable. 

danm
Level 1 Contributor

Thanks Andra, the verification came through and all fine now.

Andra
Community Manager

That is great news @danm !

As an enrolled partner, feel free to explore the community for topics around Microsoft Blogs, UK local news  and explore other communities here.

 

Have a great day ahead,

Andra