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Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

 

 

131 REPLIES 131
Microsoft

@Anonymous : Which domain verification? The domain verification in AzureAD - or the email verification for MPN registration?

The TXT record is no longer required once the custom domain is verified in AzureAD. For email verification in MPN regsitration an email will be send to the designated primary contact's work email - so it is important that emails can be received with this adress.

Kind regards,
Janosch
Visitor 1

I have same issue here and keep trying to register, but failed again and again. How can I pass it??

Microsoft

Hi @ubntxm  - If above posted guidances from Andra (from 5-23-2019) reg. the important steps does not help, please open a ticket in Partner Center to get this tracked.

Kind regards,
Janosch
Visitor 1

Hi

I am having the same issue too. It’s a nightmare.

I have decided to register with Dun & Bradstreet, but it takes a few days to get a DUNS number, but this will mean I am on the list, then I can try again with Microsoft.

I will let you know how I go on
Community Manager

Hi Everyone,

 

Please note we have moved all threads from MPC on this topic, here. 

From your replies we see the blocker appears on the Business Verification shown below.

12.jpg

 

Microsoft Partner Network Support is seeing an increased volume of support cases regarding Business Verification topic, hence you are experiencing a longer resolution time than usual.

Due to higher than normal volume, please allow at least 3 weeks for vetting to be completed.  

 

If you have an MPN membership, you are not impacted by the validation process and can continue using your membership as per notification in yellow.13.png

 

Because the Microsoft Partner Community is a central destination for thought leadership on business best practices, Partner news, education, events, and new business opportunities, we want to highlight some crucial steps for the Business Verification process. So here goes:

  • Please create a new account with the correct country code if you entered the wrong country code initially.
  • Please update the account information with a complete company name, address, and a valid phone number belonging to your organization and corresponding to the country code.
  • If you already have an open case, to validate the company legal business identity, please provide a scanned copy of an official business document, such as:
    • business registration form
    • business charter

              OR

    • articles of incorporation.

 

! Print screens, screenshots or Snips are not an acceptable form of documentation. Attachments larger than 8mb cannot be received by the system. Please advise if you are unable to provide smaller attachments.

 

Making sure you added the right data in the system will make the whole process much easier and decrease the time of resolution significantly.

 

We would also like to remind you that a complementary support service called The Partner Virtual Agent, built using Dynamics 365 Virtual Agent for Customer Service, will be coming to the Microsoft partner website site in the future. For more information, please join this Ask Microsoft Anything event on June 19, 2019.

 

Have a great day ahead!
Andra

 

Visitor 1

Same Problem here, I sent all documentation they asked me for (domain ownership, LLC resolution and articles of incorporation) more than a week ago still waiting.

:-S

Visitor 1

I have the same issue with my business profile verification, somebody know how solve it?

 

I appreciate any suggestion to advance in this process.

Level 1 Contributor

I am also in the same boat and no where to go, HELP MICROSOFT

Microsoft

Sorry that you all experienced these problems. I have tried to get some clarity around this and what to do.

Usually the MPN support team should be able to help and escalate this to the team doing the verification, if they do not I can see if I push this forward (I'm not from the team responsible for MPN but more in a technical consulting role, just trying to help here). 

 

So, first steps would be to raise a support request - e.g. via https://partner.microsoft.com/en-us/support or within Partner Center's help section. For the support request choose area: Program/Membership, category: Enrollment, topic: MPN. Then submit an incident. If there is no help within the ticket, please mention the ticket ID here and if possible add a short comment on what reason support gave why they can't help. I'm sorry that I can not directly resolve this without the support ticket information.

 

I'm also still trying to get somebody from the MPN team answering here. 

Kind regards,
Janosch
Level 1 Contributor
Level 1 Contributor

I'm having the same problem spanning a few weeks now.
Eventually reported this to Microsoft on 9th May 2019 SRX1471100204ID - Universal Store?Account Setup | Business verification - Likely Problem Reason.

I have sent screen shots to the Support Person Aldo proving that we are a legitimate company and he has told me that he passed them on to the validation team.
Also sent an email to Aldo last night with two screen shots attached of a specific reason why this rejection issue may be happening to us.
This morning received an email back with the usual I will pass this information on wording.

The Xamarin UWP Project Planning App I have been working on for 2 years sits and waits on this.
Now concentrating on the Xamarin iOS version deployment because I can't get any sign of an early solution from Microsoft.

This process should have been easy compared to writing the App but the frustration level is really annoying with such a simple verification process failing with vague generic messages which fails to enlighten us why this is happening.
Why doesn't it tell us the specific reason for rejection such as this is the telephone number or address etc., we can't verify.

If it’s a security issue then tell us part of the telephone number or address.

Your help would be much appreciated.

Visitor 1

Hello All,

 

My partner account rejected due to business verification step failed.

 

Any help would be appreciated.

 

Thanks,

Visitor 1

I too am experiencing this business verification issue.  Has anyone found a solution or the proper contact at microsoft?

Level 1 Contributor

Trying to register for a reseller account on the Microsoft Partner center and its failing to verify Empolyment status.

 

I have attached the screenshot , kindly assist.

Level 1 Contributor

Good day Support

 

The ticket support number is

 

 

Visitor 1

We have an issue with verification and no idea why?

 

 

 

Level 2 Contributor

I am having the same problem with employment verification and I am the owner of the company with no employees.  Support looks like that does not care about this issue, I am dealing with that for more than 30 days and now I cannot renew my partnership, I think they want me to get out of the program once I am a small company.  I am patner since 2007 and when they change to this new website they change to one that is fancy but does not work at all.  What is the employment verification? How it is done to be rejected?  This is crap of some lazy and bureacratic employee that decides to check a thing that they are not able to check and did not add value to the process. It is frustating and time consuming...

Visitor 2

I am stuck with same problem.

Level 1 Contributor

Having the same problem: Trying to become a partner as a 1-women-company.

As there is no message about the reasons for the reject, my only hope is that someone from Microsoft picks this up and gives some hints what to do next.

Visitor 1

I'm also in the same boat. I have just started a new business focussing on solutions with Office 365 and Azure having owned a business which has been a Microsoft partner for 14 years and now because of some automated process with no documentation, I cannot become a partner again.

Microsoft, can you please resolve this issue, I've also been on the chat system 5 times and never been responded to.

Visitor 1

Hi,

 

The verification status in the partner profile remains on business verification. I have updated the information a few times without success.

2018-12-17 11_38_46-Partner profile.png

Is there a possibility to restart the verification?

Thank you.

Level 2 Contributor

I've been a Microsoft Partner for years.  Most recently when I tried logging into the website, I received a message saying that the partner center had migrated to a new site.  I logged into the new site and all of my information transferred over.  

I then tried to order a couple of CSP products through my distributor and received a message that my MPN ID was invalid and that I couldn't continue my order.  I logged into partner center and saw that I am stuck on Employment Verification.  I own the company and haven't received any employment verification calls or emails.  In the meantime, I can't renew or order new products.  Is it because I'm stuck on employment verification?

Can someone please provide some guidance as to what to do next?