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Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

 

 

132 REPLIES 132
Level 2 Contributor

I am also having the problem and the support are not supportive, the technical team really does not care.

Visitor 1

+1! Same issue! Partner application fails at Business Verification. Please help!

Visitor 1

Hello,

I'm having the same issue as Daniel. My application failed at the business verification stage, as below.

csp fail.jpg

Could I please have some assistance with this.

 

Level 1 Contributor

I myself am also a sole trader having the same issue as above ? 

I've tried Live Chat but that didn't really seem to go anywhere if i'm honest. 😞

Visitor 1

+1, having the same issue - sole trader and hit the same rejected status at the same point. No idea what to do next!

Microsoft

Hello Daniel,

I am sorry that this has been an unpleasant experience... Can you please share your MPN ID and the e-mail address (you can PM or e-mail me directly) you've used with the subscription? I can direct those to someone who can help get this figured out.

Thanks!

Miki, MPC team

Visitor 1

I had the exact same thing happen to me recently.  I am the sole owner and employee of my business and they couldn't verify 'employment'.  So I created a support ticket and explained everything again, just as I did with the call center employee that called to verify from D&B.  It ended up being escalated and I was asked to provide proof of ownership for my business or domain name.  Simply going into my domain hosting account I was able to grab a screenshot of my domain details which inncluded my name, my business name and address.  My problem may have been that my domain registration is private so they may have just seen the proxy and thought it was bogus.

I didn't receive any notification that the paperwork I submitted was sufficient but in a few days I noticed the rejected status removed.  I followed up with the case manager and they didn't necessarily know either, but I was able to proceed with the CSP enrollment and that is what mattered.  Not sure why support isn't more in sync with why this may be happening and then the person helping me isn't sure what the other team is doing that is reviewing the account for accuracy.  They put the verfication process out to a thrid party and trust them blindly.  The strange thing is I have been a partner for over 2 years and all of a sudden this starts happening, I imagine they want to cull the group witht the new CSP programs.

So, long story short- get in touch with partner support for cloud services and they should be able to get you straightened out.

-E