Business verification - We were not able to verify your business details

[johnwest80]

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

[DIGImato]

Hello Jill,

can you help us too ?

our ticket id:

2203080040003411

we get this error message:

“Employment verification failed.

Please provide additional document(s) dated within the past 12 months to verify your association with the organization. Examples of verification documents are as follows:”

We uploaded several documents, but we don’t know what exactly is needed.

We started the company and desperately need the Microsoft partnership to acquire business customers.

Regards

Dennis

[v-jillarmour]

@DIGImato I understand the urgency on this.

Your ticket is active and has been open for 13 days. It looks like they are waiting for you to upload different documents to verify your account. I can't read the email notification they sent you on 3/17 as it's in German 😁 . I don't know what they specified as new documents needed, but hopefully you can go back and look at it in detail for that info? Once you upload what they need to see they will review and you should be in the clear. Keep us posted of your progress! 

[rajco]

Hello @v-jillarmour we need to figure this out. I still have this message. Don't forget I started the process last year.

[v-jillarmour]

@rajco I don't know what else to do, I am not part of the support team and they are not responding to me either. 😞 I've sent one last effort email to someone that MAY be able to point me to someone internally to help, but no promises. I have been trying! 

[rajco]

@v-jillarmour Thank you soooo much! This morning I got first reply from MS support after almost 3 months:

 We are pleased to let you know this account is now authorized. Please, note that it may take up to 10 business days for the changes to be reflected in your account

But I don't believe that the account is verified until I see it under the portal :).

[v-jillarmour]

OMG!!! FINALLY!!! I'm so happy to hear this. 

[rajco]

@v-jillarmour we rejoiced too early. My account is still unverified :(. I reopened the ticket so it would be great if you can check again. More than 3 months for verification!?

[rajco]

@v-jillarmour Could you please check? the ticket number is #2202070040006540?

[halimek]

Hi Team,

Previously my partner had Business Verification and everything was fine but 1 month ago business verification failed. Even though we sent all our documents, still nothing came out. The problem ticket we opened on 1.19.2022 has not been resolved yet. All our client projects have stalled and we are unable to move forward. I know you've been working hard, but we're in a really difficult situation right now. Please help me. Thanks for your support.

Ticket ID: 2201190010001083

[v-jillarmour]

@halimek I see you have provided documentation and as soon as they review those docs you should be in the clear! I've seen other cases take up to a month as well and I know it's frustrating, but hang in there. They should be reaching out to you any day now! Please circle back when they do. 

[halimek]

@v-jillarmour Thank you very much for your support. But CAse opening date has been 2 months, but there is no progress yet. This situation really started to hurt us. We have no more patience 😞

[v-jillarmour]

@halimek I have confirmed your ticket has been open for 42 days. I am doing what I can to escalate your ticket. Hang in there! 

[rajco]

@v-jillarmour if we combine my two same tickets(2112230040005179 and 2202070040006540) they are open for 70 days. I don't have any reply for almost 3 months! Could you please escalate that?

[adamberg]

Hello @v-jillarmour 

Sorry to bother you, but can you please check my ticket 2201260040001598 It has been almost 3 weeks and no response. Verification stuck on employment verification - pending. My MAPS renewal has expired. What bothers me is that I cannot create new tickets. Please take a look at my ticket. 

[ChristopherB]

Can I get some help? Can anyone tell me why I am getting employee verification failed? I own the company I submitted the documents but it’s always failing. No one has been responding. 

[v-jillarmour · Accepted solution]

If you have questions about your ticket my advice would be to be patient with the support team. They have many cases to wade through and are getting to each ticket as soon as they can. Hang in there! 

[MikeJenkings]

Is there any update on the issue of tickets taking so long to resolve? I have the same issue in not being able to verify my business despite providing all the information requested. It's loosing me money in lost sales and stalled projects. My ticket number is 2206060040003281. Please can this be looked at. thank you

[v-jillarmour]

@MikeJenkings I was just notified that your ticket has been resolved. Can you confirm? 

[MikeJenkings]

Hi, yes it appears to have been resolved now. Many thanks for your help.

[v-jillarmour]

@MikeJenkings Hello! I'm sorry you are having issues here> I checked your ticket and it was submitted 2 days ago. They have uploaded your documents into the system for review and as soon as they get to it you should be verified unless they need additional documentation.

This process takes time as there are many partners going thru it so the support team is backlogged. Hang in there and if you don't hear back by the end of the week, let me know. I can check on it again. 🌻

[MikeJenkings]

Hi, thanks for this but it seems now the problem is worse. My profile info briefly showed as authorised a couple of days ago, then today I got an email saying the verification was successful. then I got another email saying it was unsuccessful and will not be tried again and that you are no longer able to proceed with verification. I cannot see how verification would fail. Clearly the people checking the documents don't know what they are looking at. I am the sole share holder of the company, it is legally registered company in the UK and I am listed as the director. I own the domain, I own the mail accounts, I can prove the email address, the company, the domain and everything belongs to me. How can this happen when I have all the evidence??  Am I expected now to simply accept that I will never have my partnership renewed wen I have clients waiting for me to purchase their licences?