Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.



Community Manager

If you have questions about your ticket my advice would be to be patient with the support team. They have many cases to wade through and are getting to each ticket as soon as they can. Hang in there! 

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369 REPLIES 369
Level 1 Contributor

They are very slow, pity they don't use the tech they have
Community Manager

Hello @RusanAlexandru!


I am sorry to hear you are having issues with the verification process. I checked your ticket# and it is active, so you have done everything you need to do to move forward. 😊 They are a bit backlogged with cases and will get to you as soon as they can! Hang in there.  

Level 3 Contributor

I got asked for domain ownership proof and both times I attached the order details invoice from NameCheap and the where the everything matches the Legal Info. Stuck in a loop at ticket ID is 2112060040008521 with the same documents required and no feedback 😞

Level 3 Contributor

Thanks for looking into it!

Visitor 1

We have been using o365 for years and its all working and now we can not Verify our email email yet Microsoft sends me and email to verify. Got a ticket in but zero response


We were not able to verify your email domain. Follow below instructions to fix:

- Verify and update company’s registered legal business name. 

- Update Verify and update email using official email address. 

- Update If the company's registered legal business name and email are correct, contact support along with the employment verification documents for further verification.

Level 1 Contributor

This is the same problem I am having


I entered all the details and it still says- account verification failed


attached is the screen shot -- can someone please help

Level 1 Contributor

Hi @Andra,

We have also hit an issue where we have logged tickets to support about it but nobody at Microsoft has picked up the issue, let alone attempt to resolve (2111030040003511 & 2111010040002941).  This issue we hit was when we simply updated the business address in the Legal Info area and it is now stuck in the status of Pending on the first step and has been for nearly two weeks and is preventing renewing our annual subscription. In the meantime our renewal window closed and we are now without the vital software our business needs to use to operate!  I cannot tell you how frustrating this is to have no response on this, so please would you be able to do something to help us?  Why is it stuck, what do we need to do?  Please see attached. Thank you in advance.

Visitor 1

Greeting @Andra


If you please help to fix my Issue, All the time Im failing in Buisness verfication Process, although I provided the corrected TIN # and I just attached all documents needed. I already Opened ticket as well but no reply so far. Ticket #: 2110240010000187. 


Im attaching our TIN document


Thanks for your support in advnace. 

Visitor 1

Hello, i am running through the same issue  ... it ask me to update the bussines name, but it is already correct. Thanks 

Level 1 Contributor

Dear Sir/Madam


I am also yet awaiting a response for my support ticket 2110120010001362


I have attached supporting documents in the ticket and hopefully I can get a response at the earliest to be verified.




kind regards 

Visitor 1

Hello @Andra , sorry to bother you, I see many people are tagging you in their replies.  We are having troubles the with business verification, I've sent several tickets over the last weeks and tried to very the account multiple times, but it gets rejected every time without an explanation. We have to publish a game to the Xbox Store next week and we really need some help passing certification or just knowing what goes wrong during the process and how can we fix it. 


I've sent a new ticket hours ago the ID is 2110120040007707, but it probably still has to be processed, the last one I've sent was 2110080040005658

Level 1 Contributor

Please, please can someone support me with ticket 2110040040006402 - days away from expiry and disrupting my business and looking very unprofessional with customer.

I have been a partner for many years, now not verified, have sent requested documentation, then no response.

Many thanks.  Tracie 

Level 1 Contributor

@Andra - please could you review my ticket 2110040040006402.  I have received an email saying that the account is now verified, however, it can take 10 days to reflect in account, why oh why, my subscription ends tomorrow.  The ticket was closed, I have now reopened.  However, I have now received another email asking for the same documents that I have already sent.  I am beyond exasperated with the process and this is now affecting my business, all I want to do is pay Microsoft money to renew my membership.  I am hope that you can help me resolve this today?

Visitor 1

Hello all, 


I have the same issue 


@Andra I would appreciate your help, our action pack expires on14th of oct 2021, we are stack at "

Verifying your employment with (company name). This usually takes up to 2-3 business days, although in some cases it may take several days.

@Andra I would appreciate your input on this as I see you helped many to resolve it Case 2110080010001363  


Looking forward to your reply

Visitor 1

I am having the same issue. Uploaded my articles of incorporation over 24 hours ago and no response or anything. ticket number 2109230010001396 

Community Manager

Hi @rmarion ,


thanks for reaching out, I have requested additional details from you via a private message, kindly check.
@v-jillarmour looping you in on this thread for awareness.




Visitor 1

We are having similar issue and we sent a tax document as proof of legit business but haven't gotten any response for over a week . please what else are we missing. Thank you

Paula Ableto



Visitor 1

did you ever get help with this we are having the same problem

Visitor 1

I am stuck on Problems with Business Verification I have been verified previously and cannot understand why I have to complete the verification again, I raised the issue on 8/9/21 still waiting for an update.


ID 2109080040006466


I am a Sole trader and have provided all information requested.


Many thanks


Visitor 1

My Ticket Number is = 2109090040009391  


Its been 4 days since it was submitted my ticket, but no response.


I have the same issue.


I am stuck in trying employment verification and only have a few days left before my expiration date.


I am concerned I am not going to be done in time and Ill lose access to my 365 accounts, etc.


We are in NY.  Have an Official Business name and we are Doing Business As another approved name name.  The DBA name is our domain name/email domain.  


I haven't been asked for any info yet, but have attached our...


NYS Filing receipt. 

Tax And Finance  - Certificate of Authority

NYS Department of Stats Entity registration

Network Solutions - SSL Certificate Renewal (refers to DBA Name)


Some of this info refers to the DBA name and some does not.


Any suggestions regarding completing the process.












Level 2 Contributor

CASE ID 2109080040001210

Add me to the pile.  I didn't realize there was a problem until I tried to download an ISO, no access to downloads because I have no member benefits.   So my 365 licensing expired 2 days ago.  I have a support ticket submitted, I have supplied documentation but I can't supply an invoice less than 12 months for Domain registration because I am in year 3 of a 3 year purchase.  This is normal though except I guess for Microsoft.  So I uploaded the invoices and account information anyway because what else am I going to do.  We have been in business for over 12 years, I have had my partner account for almost that long.  I added our TAX ID, it can be looked up on State of GA website for crying out loud.  The account permissions are all correct, everything is setup the way Microsoft wants and Nothing.  And you can't call Partner Support by the way.  It says well we're busy so submit a support ticket.  


After submitting a support ticket on the Partner dashboard and no response I submitted a support ticket with 365 business and I got a call back in 15 min.  Of course the gentleman can't help me and he apologized for the problems I was having.  Not his fault.  But riddle me this, how is it that a Partner can't even get a response but your average joe can get a call back in 15 min.   Why treat Partners so badly, the companies that manage all of the customers who use Microsoft products and support their needs.  And because the automatic renewal didn't go through like it has for the last 3 years I have to buy additional licensees so I don't lose access to my email and other services.  It would be nice if someone at Partner Support would even acknowledge the problem and help get past this verification.