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Business verification - We were not able to verify your business details
I have been a partner for quite a while. Now that I'm moving over, I'm finding that my verification failed. The screenshot tells the story. I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure. Being a partner gives me credibility in this process. I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance. Thx.
Solved! Go to Solution.
Partner to Partner
If you have questions about your ticket my advice would be to be patient with the support team. They have many cases to wade through and are getting to each ticket as soon as they can. Hang in there!
I'm just a sole proprietorship and have been a member for a few years. However, when I went to renew my membership I was prompted to update my account settings. I completed all questions and responded to all email verifications. However, I can't get the Legal business profile section to move beyond " Employment Verification" and notice text saying " We were not able to verify your email domain." I have created a ticket, ID: 2109040010000204, and uploaded proof that I own the domain. I don't know what else to do. Any assistance with being able to renew my subscription would be much appreciated.
Thanks for reaching you! Your case is still in the SLA window.
Please allow time by end of this week for an agent to reach out to you.
Feel free to follow up here if there is no progress registered.
Hi @Andra ,
I am having a similar problem. I have submitted the application on early July and get rejected. I opend a ticket to solve this and being asked to submit additional documents to pass the Business Verification. After the submission of those documents, I do not hear anything from your side. I have been waiting for this problem about two months. I need your help now.
My Partner request ticket ID is 2107070010000416.
I'm having the same issue stuck on business verification need help, put in a ticket but haven't heard anything it's been over two weeks now.
ticket number 2108240040005466
thanks for reaching out on the community.
Please review the documentation https://docs.microsoft.com/en-us/partner-center/verification-responses and upload any documentation required in the ticket.
The case has been raised on 8/24 so please allow 24 hours from the moment you upload all documentation to receive a first update.
Feel free to follow up here if you see no progress.
Same here. Sit on Verification which get dislined after 4 years with no reasons at all. No contact via support-tickets.
New ticket: 2108060040001410
Older ones in different account.
We need the validation to renew the action pack which is now expired. Neet support asap.
I sent the case for investigation. Please expect an update in the upcoming business days.
Posting here helped us solve this horrible&terrible&... Verification-Excperince in 5 days. So Thank you Andra for your support and for everyone else: Good luck! 🙂
@PHaupt thank you for your feedback and for follow-ing up with the community!
I think is important to show these processess have positive outcomes, community can help, yet patience is key.
💡 You can continue to explore the community for other conversations, topics and upcoming events. Or simply to connect with other partners and share business best practices. I may suggest you subscribe to the German Partner Zone (Auf Deutsch) Community
Have a great week ahead,
Our case is still 'Open' today, nobody contacted us for anything. Any hope here?
Our organization "Interface RU" MPN ID * is experiencing difficulties with the renewal of the status. Our local locations with IDN ID *, *, *and *have successfully passed verification and received an authorized status. And the global organization MPN ID *still remains at the level of verification "verification of the organization", despite the fact that 1) The interface of the RU with the MPN ID *and specified as the location with the "Interface RU" with the MPN ID *is one and the same legal entity. But specified as global MPN and local MPN. 2) we have repeatedly received messages from technical support within the framework of calls 2105180040002966 and 2105240040000830 that the specified account with the IDN ID *has been successfully authorized. Please help to find out why, despite the indicated messages, our ferification status is still not completed. And how to solve this problem because of which we cannot renew our Silver status.
Hi @Sergant ,
Thanks for mentioning me!👋🏻 I have replied to your private message and I trust this matter will be clarified soon.
On a separate note I would like to share our community guidelines, for the new joiners on community: https://www.microsoftpartnercommunity.com/t5/custom/page/page-id/WelcomeGuidelines
I noticed you added private information such as MPN ID`s, I will remove that to protect your data further and also the duplicate posts you created on several threads.
As a best practice is advised you track a question in a single forum, otherwise multiple posts on the same topic can be considered spam.
Thanks for your understanding and patience,
Been having the same issue and can't get any resolution. I have had ticket #2106100040002916 open for over a month and have not gotten any response since uploading more requested documentation. This is holding me up from completing some partnerships. Can you help please? Its very frustrating.
I am having the same problem discussed here. I have been a partner for sixteen years and now both my MPN and CSP are stuck in the verification process. The message says, "We were not able to verify your email domain.". I've owned and used the same domain since 1999. In addition, my email addres
I have uploaded the receipt for my last domain renewal. I've also uploaded my business registration, articles of incorporation, resale certificate, and W-9.
I've opened a case for the MPN issue -2107280040003492 and the CSP issue -2107280040003689. My MAPS renewal expired yesterday so I'm beyond anxious to get this resolved. Any assistance or direction from you, @Andra would be most appreciated.
Hi @Andra ,
We are stuck at 'business verification' for last 2 weeks (submitted additional docs a week ago, after initial 'failed' state).
I see our case #2107130040005722 has modified date of yesterday but still the same status, 'Open'.
Any help with this one?
Thanks in advance,
Would it be possible for someone at Microsoft to give us a heads up here? Is the partner program being discontinued or significantly changed in some way Microsoft has not yet acknowledged?
It seems odd that so many businesses would simply be stuck in their tracks attempting to become or maintain MS partnerships. Maybe we should all hold off for a while and look for other business while MS decides what it's going to do?