Business verification - We were not able to verify your business details
I have been a partner for quite a while. Now that I'm moving over, I'm finding that my verification failed. The screenshot tells the story. I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure. Being a partner gives me credibility in this process. I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance. Thx.
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Partner to Partner
Our organization "Interface RU" MPN ID * is experiencing difficulties with the renewal of the status. Our local locations with IDN ID *, *, *and *have successfully passed verification and received an authorized status. And the global organization MPN ID *still remains at the level of verification "verification of the organization", despite the fact that 1) The interface of the RU with the MPN ID *and specified as the location with the "Interface RU" with the MPN ID *is one and the same legal entity. But specified as global MPN and local MPN. 2) we have repeatedly received messages from technical support within the framework of calls 2105180040002966 and 2105240040000830 that the specified account with the IDN ID *has been successfully authorized. Please help to find out why, despite the indicated messages, our ferification status is still not completed. And how to solve this problem because of which we cannot renew our Silver status.
Hi @Sergant ,
Thanks for mentioning me!👋🏻 I have replied to your private message and I trust this matter will be clarified soon.
On a separate note I would like to share our community guidelines, for the new joiners on community: https://www.microsoftpartnercommunity.com/t5/custom/page/page-id/WelcomeGuidelines
I noticed you added private information such as MPN ID`s, I will remove that to protect your data further and also the duplicate posts you created on several threads.
As a best practice is advised you track a question in a single forum, otherwise multiple posts on the same topic can be considered spam.
Thanks for your understanding and patience,
Been having the same issue and can't get any resolution. I have had ticket #2106100040002916 open for over a month and have not gotten any response since uploading more requested documentation. This is holding me up from completing some partnerships. Can you help please? Its very frustrating.
I am having the same problem discussed here. I have been a partner for sixteen years and now both my MPN and CSP are stuck in the verification process. The message says, "We were not able to verify your email domain.". I've owned and used the same domain since 1999. In addition, my email addres
I have uploaded the receipt for my last domain renewal. I've also uploaded my business registration, articles of incorporation, resale certificate, and W-9.
I've opened a case for the MPN issue -2107280040003492 and the CSP issue -2107280040003689. My MAPS renewal expired yesterday so I'm beyond anxious to get this resolved. Any assistance or direction from you, @Andra would be most appreciated.
Hi @Andra ,
We are stuck at 'business verification' for last 2 weeks (submitted additional docs a week ago, after initial 'failed' state).
I see our case #2107130040005722 has modified date of yesterday but still the same status, 'Open'.
Any help with this one?
Thanks in advance,
Would it be possible for someone at Microsoft to give us a heads up here? Is the partner program being discontinued or significantly changed in some way Microsoft has not yet acknowledged?
It seems odd that so many businesses would simply be stuck in their tracks attempting to become or maintain MS partnerships. Maybe we should all hold off for a while and look for other business while MS decides what it's going to do?
I appreciate the feedback and there isn`t a public communication released on this topic. Typically in Partner Center you can find any additional information when submitting a case to support.
Also I replied to you on this thread: Re: Joining MPN stuck on Employment verification - Page 3 - Microsoft Partner Community
Thank-you for responding. I truly appreciate it.
I received a single email from MS Support on July 21 in reply to my support ticket. This message indicated that the entire process should take three weeks. It also indicated that I would hear from the Account Verification Team within 48 hours.
I haven't heard a thing since.
case number: 2106240040001991
My case for application for a Microsoft Partner, has been stuck for a month now, I was requested to submit documents to help validate the application, I did this but I have had no reply. I have had no technician call to help, I have phoned daily for help, and I am told by the end of the day that I would receive a call but I never have. I really would love to be a Microsoft Partner so I can start selling my Minecraft maps on the store. I have been extremly patient and would really want to know what's going on with the case?
Could you help me for our ticket: #2107060010001569 . We created this ticket 6th of June. We get failed on business verification and we have provide tax certificate. However, We don't get any respose about our progress. I tried everything you pass this process.
Also, I had already pass employment verification before. Now, system also respond as fail on employment verification process because just change my companies' name as sama as tax certification document without extended name for initials like corp. instead of corporation.
Could you please check my tickets: 2107080010000335. I have provided the business documents requested, however the employment verification is still "fail" Please help!
Your case has been submitted today July 8.
Please allow one working day for an agent to be assigned to your case and work with support on this matter.
Thank you for understanding,
Thanks for your reply, I have created a ticket (2107050010001285) on July 5. but we haven't received any feedback yet.
So created another ticket (2107080010000335) again today.
Ok thanks for the additional detail.
Creating duplicate cases is only increasing backlog for support 😞 so I recommend you close case 2107080010000335.
I will forward case 2107050010001285 internally for a check.