Business verification - We were not able to verify your business details

[johnwest80]

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

[Andra]

Hi @dangoscomb ,

Seems like this is the conclusion after the team has verified all documentation, hence I do not see way for another team to look at this.

Thank you,

Andra

[dangoscomb]

Hi @Andra 

I need to understand WHY they have declined it? There should be no reason. We have been trading over 20 years, we have been a partner for years and buy numerous O365 and Azure subs on a monthly basis... to be told "no, but we won't tell you why" is ridiculous! How do we go about making a formal complaint?

[Andra]

Hi @dangoscomb ,

After the case was closed have you tried reopening it and ask for more information?

Thanks,

Andra

[dangoscomb]

Hi @Andra 

I have, yes, however the initial response included the phrase "At this point, we are unable to provide any further details."... so I don't hold out much hope!

All I would like to do is understand what is wrong so that we can resolve the issue or provide any information which is missing. Unless someone can explain what that is how are we supposed to resolve it!? If there is any way at all to get someone to call me (number is on the account, obviously) I would really appreciate it.

Thanks,

Dan

[Andra]

Hi Dan,

You can share with me the case # for reference.

This matter needs to be addressed with the support team via the case you have already submitted. The team has most visibility and ability to advise if there is any additional step you need to take or not.
Submitting online cases is the available route.

Thank you,

Andra

[dangoscomb]

Hi @Andra 

Of course, the number is 2106250040001509.

Thank you

Dan

[Andra]

Thanks @dangoscomb @D2020Partner I will check the cases with an internal team and whether there is any other information or process we can help with and will update you as soon as possible.

I appreciate your patience,

Andra

[D2020Partner]

Hello @Andra 

A friendly nudge for this issue (2106010040002363).   

Thank you so much for your offer to help.

Best,

DT

[D2020Partner]

Hello @Andra 

I am still not able to buy an action pack since May 4th, 2021. Emails Olga sending me that my ticket ((2106010040002363 and escalation ticket # 11077209.) is resolved is not true.  I am not able to keep the ticket open since I can't access it. I am still getting the same error message I have been getting Since May 2021. I really don't understand what's going on, and I feel like emails Microsoft is sending that my issue is resolved are Automated emails without verifying my problem is resolved or not.

Very Frustrated with 2 and half months of these going back and forth!! 

Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked.

If you require further information please contact support with reference number: 715-123160 and transaction ID: e9ebd5b2-18ea-4f0c-82ec-121e6b5cd36d.

[D2020Partner]

Hello @Andra 

Thank you for reaching out to Olga. 

Question?

Why they have been asking following information again (I have provided it 4 times so far). We are going back to another circular ride? Please advise. 

Also, kindly see the listed documents that you need to submit;
· Domain registration / Domain invoice at registration or renewal that lists Entity/User name and domain as it is stated on your account.
· Official business document, such as a business registration form, business charter, or articles of incorporation that lists Entity name and address as it is stated on your account
 

Best

[Andra]

Hi @D2020Partner ,

You are welcome. Since this issue is being handled now, let`s disengage from the public forum and continue this conversation via private messaging. 

I am not clear why you are requested those documents, I suggest you share with me a personal email address via private message to streamline communication.

Thank you,

Andra 

[Andra]

Thanks for the nudge, @D2020Partner ! 👍

I just dropped you a private message.

Have a great week ahead,

Andra

[dangoscomb]

Hi @Andra 

They have just re-closed the case with the exact same text again:

"Thank you for your inquiry about your Microsoft Partner Network account in Partner Center. 
The application to join the program was rejected because it failed Microsoft standards review. At this point, we are unable to provide any further details.
We are closing this ticket as restricted internally. "

My direct questions were not answered. This is absolutely appalling service. 

[dangoscomb]

And despite me asking some very specific questions about process and contact information they have just closed it again with the exact same text for the 3rd time.

This is insane, is there really no one I can speak to? 

[Andra]

Hi @dangoscomb,

I am sorry to hear, then I`m afraid that is what the verification process team has concluded.

This process does not cover an escalation path.

Thank you,

Andra

[dangoscomb]

Hi @Andra 

Sorry, but that is unacceptable. There must be a way to settle disputes. You can't just turn a long-standing customer away giving no reason and no way to resolve any issues... we are not even being told what the issues are! Microsoft are quite happy to accept our money on a monthly basis for Azure and 365 services, why not as a partner as well?

[dangoscomb]

To be clear, these are the questions I have asked. I can see no reason why they should not be answered:

- What is "Microsoft standards review"? Where is this process and the requirements documented?

- Why can you not tell me why we have failed? If this is based on information about our company we have a right to know.

- How do I go about making a formal complaint?

- In the absence of a formal complaints process how do we contact your legal department to take this matter further?

I don't see any of these queries as unreasonable.

[Stadtelmeyer]

Hi @Andra 

I do have the same problem with business verification. We are currently having a ticket which is now open since april and our action pack renewal period will expire the next days. Can you help me going through the process? Our ticket is "2104210010003846"

Thank you and kind regards

Michael

[Andra]

Hi @Stadtelmeyer ,

Thank you for the details! 

Please make sure you have reviewed the documentation and add any missing items to your ticket: https://docs.microsoft.com/en-us/partner-center/verification-responses

I will have a team look at this case.

Kind regards,

Andra

[AstrisDave]

Hi,

I too am experiencing difficulty with partner verification and have been rejected at the 'Employment Verification' step but the page indicates it is the email ownership that is the issue:

Reading has given me some hope. I am applying for of the partner program and have supplied all of the document I can including:

Articles of Association for the company

Company registration certificate from the registrar of companies 

Invoices for Email Domain detailed the Name and Address of the company 

Even updated our website to display the ticket id's.

I understand the need to careful vetting and even understand this benefits me but the lack of any feedback after 2 week of applications is frustrating. 

2105310040002376 & 2106100040002982

Any help or direction would be great and appreciated.

Kind Regards,

David

[AstrisDave]

Hi All,

Just an update, the approvals are all through and it looked like I had not got an exact match on the company name and address + I compounded my issues by not being patient enough. I takes a couple of days sometimes before actions you make in the portal get reflected there.

In total it took about 4 weeks to clear through the process.

Thanks to Andra for being patient.

David