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johnwest80
Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

 

 

276 REPLIES 276
Andra
Community Manager

Hi @Edwin_chan 

 

Your case has been submitted today July 8.

Please allow one working day for an agent to be assigned to your case and work with support on this matter.

 

Thank you for understanding,

Andra

Edwin_chan
Level 1 Contributor

Hi @Andra

    Thanks for your reply, I have created a ticket (2107050010001285) on July 5. but we haven't received any feedback yet.

    So created another ticket (2107080010000335) again today.

 

    Best Regards

    Edwin

 

 

 

Andra
Community Manager

 Hi Edwin,

 

Ok thanks for the additional detail.

Creating duplicate cases is only increasing backlog for support 😞 so I recommend you close case 2107080010000335. 

I will forward case 2107050010001285 internally for a check.

 

Thank you,

Andra

Edwin_chan
Level 1 Contributor

Hi @Andra,

 

    Thanks for your opinion and help. I closed the case (2107080010000335) and waiting for your reply.

 

Best Regards

Edwin

 

 

Andra
Community Manager

Hi @Edwin_chan ,

 

How are you. 

I am informed your account has been authorized, can you kindly confirm if everything is working for you?

 

Thank you,

Andra

EmrichMichael
Level 1 Contributor

Hi @Andra ,

 

I have a similar problem where I can no longer find a contact person. I have an MPN ID, I also got through the business verification through the support team, but I can't access the MPN section. For this I got the following message from the support team.

 

"Thank you for taking the time today to discuss your support request 2106300040001462 regarding "cannot access MAPS" with me on the phone.
Here again is a summary of our conversation:
- Unfortunately, your account has been suspended. According to my information, the decision is based on suspected credit card fraud.
- Unfortunately, I do not have any further information available.
As just discussed, I will proceed with archiving this ticket. We look forward to continuing to support you as a valued Microsoft partner."

 

My inquiry how I should proceed here could not be answered. My then (November 2020) transfer to Microsoft for the Action Pack was returned by Microsoft without explanation. Can you help me here?

Andra
Community Manager

Hi @EmrichMichael ,

 

thanks for the details. So you are saying your partner account is authorized in Partner Center and you can`t purchase MAPS because of an intermittent issue or your partner account is suspended completely?

I am adding here the documentation supporting the purchase process for MAPS for the first scenario Microsoft Action Pack Purchase in Partner Center

 

Thank you,

Andra

EmrichMichael
Level 1 Contributor

Hi @Andra 

 

unfortunately, i can't get that far. we are authorized in the csp area. The MPN ID is also displayed there. In the MPN area I only get Programs, Adv. Specializations and Benefits displayed. No membership offers and no competencies.

 

BR

Michael

Andra
Community Manager

Hi @EmrichMichael ,

 

 

I will forward internally your case for a check as well.

 

Thank you,

Andra

D2020Partner
Level 2 Contributor

Hello @Andra 

 

I am not able to buy an action pack even though I  was approved back in May 2021. I have a ticket out since June 1st; however, I am not getting a resolution (2106010040002363). Really appreciate your help, or you can escalate it to the proper channel.   I am sorry for my frustration throughout this process; however, this process takes the best of us and should be straightforward.

 

Thank you so much!

Best,

DT

ctcuser
Level 2 Contributor

I dont understand why Microsoft doesn't solve the process problems with these Partner Verification processes. These processes are clearly the most discussed on the Microsoft Partner Community discussion website. Partner Membership Discussions - Microsoft Partner Community

 

Surely Partners and Microsoft's Customers would benefit from Partners being focused on solving customer problems instead of being distracted by these verification processes. 

ctcuser
Level 2 Contributor

Thankyou @Andra for your assistance. 

Yes, we have provided many times what we believe to be the correct documentation. 

However no one at Microsoft Support is responding with an intelligent reply. 

I keep getting the same robotic response requesting the exact same information. No one is providing an explanation of what is wrong with the document that I keep sending. 

Microsoft provides a lot of products/services that provide value to the businesses my customers own and to my business.

This MPN account verification service is a distraction that removes some of that value.

ctcuser
Level 2 Contributor

Hello

 

I am also facing this Employment Verification error.

We have provided the requested information, but still keep getting the same robotic replies. 

Raise support ticket 2106160010003002

Responded numerous times. I don't know what is wrong with the info we have provided or what parts of our profile are a concern for Microsoft. What ever we need to do we will do, but Microsoft Partner Support keeps replying with the same robotic response. 

Our CSP Microsoft distributor seems to be powerless to do anything to assist. 

Please help. 

Andra
Community Manager

Hi @ctcuser ,

 

thanks for the details.

Seems like you provided required documentation but please consult this guide and make sure there isn`t anything missing: Verify your account information - Partner Center | Microsoft Docs

I have forwarded your case internally for another check.

 

Thank you,

Andra

ctcuser
Level 2 Contributor

Hello @Andra 

Our verification has now passed. 

Thankyou for your assistance. 

This was a very stressful process. I cannot understand why it isn't possible to actually talk to a person involved in the verification process. 

I can understand why these verification processes are the most discussed on this website. Hopefully Microsoft will fix this verification process so it isn't as stressful for partners. 

dangoscomb
Level 2 Contributor

Hi @Andra 

 

We have been having issues getting past Business Verification for a while now. The details submitted match our registered details with Companies House and Dunn & Bradstreet exactly but every time the submission is rejected in under an hour with no explanation.

 

I have a support case open but its not been responded to (2106250040001509). Is it possible to get someone to take a look and get in touch with me please? Thanks!

dangoscomb
Level 2 Contributor

Hi @Andra 

 

My case has now been closed saying we have failed "Microsoft standards review" and that no further information can be provided... what on earth is this review!? How can we get this resolved if no one can tell us what is wrong with the application? Is there any way to get this looked at please?

Andra
Community Manager

Hi @dangoscomb ,

Seems like this is the conclusion after the team has verified all documentation, hence I do not see way for another team to look at this.

 

Thank you,

Andra

dangoscomb
Level 2 Contributor

Hi @Andra 

I need to understand WHY they have declined it? There should be no reason. We have been trading over 20 years, we have been a partner for years and buy numerous O365 and Azure subs on a monthly basis... to be told "no, but we won't tell you why" is ridiculous! How do we go about making a formal complaint?

Andra
Community Manager

Hi @dangoscomb ,

 

After the case was closed have you tried reopening it and ask for more information?

 

Thanks,

Andra

dangoscomb
Level 2 Contributor

Hi @Andra 

 

I have, yes, however the initial response included the phrase "At this point, we are unable to provide any further details."... so I don't hold out much hope!

 

All I would like to do is understand what is wrong so that we can resolve the issue or provide any information which is missing. Unless someone can explain what that is how are we supposed to resolve it!? If there is any way at all to get someone to call me (number is on the account, obviously) I would really appreciate it.

 

Thanks,

 

Dan