Business verification - We were not able to verify your business details

[johnwest80]

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

[Andra]

Hi @AstrisDave  I am glad everything is sorted now.

Yes, patience is key in this process.

Thanks for the follow-up,

Andra

[Talmaf]

Hi @Andra 

We are stuck on employment verification saying, "We were not able to verify your email domain. Please work with your Primary Contact/Global Admin to get this fixed."

Please assist

[Andra]

Hi @Talmaf ,

thanks for sharing this information.

Please follow the guidance in this documentation: https://docs.microsoft.com/en-us/partner-center/verification-responses

Also you can use this link to submit a case to support with additional documentation: https://partner.microsoft.com/support

Thank you,

Andra

[Talmaf]

Hi @Andra 

We did submit and our case ID is 2106230040001231 but we haven't received any feedback yet

[Andra]

@Talmaf greetings!

I queued your case for an internal investigation and hope to hear more updates at the begining of next week.

Thank you for your patience,

Andra

[donvanmeel]

Hi @Andra,

3 weeks ago ive signed up for csp in our ms partner center. I was suprised that ms was going to authorise our legal profile again. Last time you guys cheches was 1 mont ago and we were verified by then. So i created a ticket 2105170040003317. After a while we had to upload some documents again. So i did. I got the following respons:

We are pleased to let you know this account is now authorized. Please, note that it may take up to 10 business days for the changes to be reflected in your account.

And the ticket was automatically closed. After waiting for 10 business days nothing happened and I reopened the case. But didnt get a reaction. Can you please look into this and authorise our legal profile again.

Thanks in advance,

Don van Meel

Owner of Twyzer

[Andra]

Hi @donvanmeel ,

Thanks for following-up.

I am not the person to authorize partners, however I did reached out to a team internally to investigate why you are seeing this. 😃

I appreciate your patience,

Andra

[Talent]

Please assist, we are facing the same problem of employment verification error

[donvanmeel]

Thanks @Andra,

Preciate, If you have a reaction from the team please let me know !

Thanks in advance,

Don

[Andra]

@donvanmeel Greetings!
please check your Partner Center account and let me know if there is a change. 

If not, you should expect the fix to occur in the following days.

Thank you,

Andra

[dsantiagovcoqui]

Hi @Andra 

Hope all is well.  Can you please have someone check my support ticket 2106170040007802.  I've been trying unsuccessfully for over a month to get my business past the Business Verification and am at risk of not being able to cutover my business services by first week of July 2021.  I really appreciate anything you can do to help.

Thanks,

Daniel

[Andra]

Thanks Daniel for the feedback! 

Your case is with an internal team now.

Please allow a couple of business days to receive an update.

Thanks,

Andra

[dsantiagovcoqui]

Andra,

@Andra  You're a legend.  Thanks for being such an excellent professional.  I really appreciate your assistance.

Thanks so much,

Daniel

[Andra]

@dsantiagovcoqui Thank you for the nice words! I am glad I could help! 🌞

Have a great Friday!
Andra

[donvanmeel]

Hi @Andra, 

We are authorized again ! Thank you very much for your support !

[spassiba]

Hi @Andra !

Could you please double check my two support tickets: 2106030040006564 and 2104300040000550 - I have provided all the business documents requested, however my company's MPN profile status is still "Rejected" at Business verification. Please help!

Sincerely,

Andrei S.

[Andra]

Hi @spassiba ,

Please be aware that submitting multiple cases on the same topic, will create backlog and extended time for response. 

My advice is to keep the older ticket as reference and close the other one.

As you have just updated both cases today, please allow the team 48 hours to respond.

Thank you for understanding,

Andra

[spassiba]

Now our profile status descended back to "Employment Verification rejected". It looks to me as the process is not very transparent.

I am very sorry if I did not follow the rules and did not open or close appropriate support ticket. However, having no direct feedback from people reviewing the profile is not helping. I am now worrying my profile will not be approved in time for us to renew the Action Pack which is in July.

[Andra]

Hi @spassiba ,

I have submitted internal your cases for verification. 

Thank you,

Andra

[spassiba]

Dear @Andra,

Thanks a lot for helping to address this! I got a case resolution email and it looks like we are authorized again and ready for Action Pack renewal!

Andrei S.

[Andra]

Amazing! I am glad to hear! 
Feel free to explore the community conversations and subscribe to topics of interest to stay up-to-date!

Thank you,

Andra