I will tell my part of this troublesome, annoying story. From the day that Microsoft decided to upgrade their systems, I'm under a terrible course of problems. I get forwarded from the one frontline agent to the next one, discussing with them for hours, unable to help me resolve my problem and just closing my support ticket without a solution.
I get unprofessional explanations like "This is to inform that I received a response from the Escalation team, the access will not be reactivated as it does not satisfy Microsoft systems or security criteria." letting me without a hint to what to do next, they ask me to rate their customer satisfaction survey without giving me a solution at all and letting me wait for long periods with silly excuses like "We are sorry. We had a problem with our email servers."
I'm trying to be professional and I spend hours on the phone, which it's very difficult for me as I'm not a native English speaker and I have a serious hearing disability (I'm almost deaf), to find a solution to my problem. I don't see the professional image of Microsoft this year. The Greek department of Microsoft constantly redirects me to a random foreign department, usually by doing nothing at all to help me with any issue I have. They are like they exist only to fulfill the reseller part and nothing else.
The other departments are like random country department with a lot of people that they don't know even how to forward a problem to the next one, trapping me in a continuous loop of forwarding. The only hope to escape this loop is when they get bored of me and they use their magic move of "closing ticket".
And now the current issue of mine. I'm trying to download some software from the partner center and I get the dreaded message of "Invalid request.
One additional step is needed to validate your account. Our account team is on standby and ready to help you. Please contact us with this reference number: XXX-XXXXXX and transaction ID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX."
Without nobody in the support, line tells me why this issue happens and how to resolve it, I found that it's a problem (probably) with the partner profile (mostly by reading here). I usually stuck on Employment Verification with once passed on Business Verification and I don't know how it did it. For the record, I'm at Employment Verification, because I updated my information from the Greek to English to help the progress of the resolution of this problem.
The reason that I had placed Greek in, was the Greek form that Microsoft appears in random parts of registration. I had a case that a frontline agent told me that he doesn't understand the form, but when a Greek form appears then the logic says that you must fill it in Greek.
Honestly, I'm very tired. The last time, I had a talk with a lot of frontline agents of a week without a solution. This time a frontline agent told me "Don't worry." like she was ensuring that everything will be resolved and when the Escalation Team returned to her this unprofessional message, she felt perhaps her duty done and let a customer that paid the annual subscription with his problem unsolved.
The reason that I wrote here is, that I feel that the frontline agents don't care to resolve my problem and I would like a solution soon. Because I need to work and this postpones my work back, causing damage to my company.
