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johnwest80
Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

 

 

268 REPLIES 268
jpassingham
Visitor 1

I'm facing the same issues, i've been passed around three departments now. There isn't any information given to suggest what we're failing on, but getting the dreaded 

image.png

To be honest, noone in microsoft seems to have a clue how to solve this. First we followed the support process through the partner centre. This was a miserable experience because you couldn't speak to anyone, only chat, and then you were always first in the queue (ie noone was answering). Eventually we got through but the support representative had no idea. We then were passed to the MS Dev Centre Support (case ID 1485842469 ). Immediately they also washed their hands of it and said it would be redirected to a 'specialized team'. Next we got the Microsoft Store Team, I provided them with a LONG explanation, attachments of my companys 'Cetficicate of Incorportation' and 'Trade Mark Registration', our DUNS number, and link to companies house to verify the company. They only advice was to retry (of course we've done this, many times) and passed us back to the Developer Support Centre (Grr). Apparantly now we have someone (Camilla R.) who has 'taken ownership of this', however despite emailing and requesting contact we've had nothing back.

 

This is incredibly frustrating. We have developed an appx using the microsoft recommended methods and can't use it because of this problem. 

 

Please can someone take 'ownership'. Case 1485842469

Mihai
Microsoft

Hi @jpassingham,

 

Thank you very much for getting in touch with us on Microsoft Partner Community!

 

I am taking the ticket ID "1485842469" to find who took over the ticket and what is the status. Thank you very much for you patience. I hope your issue will be solved as soon as possible. 

 

Have a nice day!

 

Mihai

Mihai
Microsoft

Hi @jpassingham 

 

Thank you for your patience! 

 

I have checked in our systems and I see you are already enrolled with an 'Active' account in Partner Center, everything is authorized, no vetting issues. 

 

Do you confirm everything is alright now with your acccount?

 

Thank you!

Mihai

simonp
Visitor 1

Similar problem here - Failing verification of Emplyment verification.

 

After a long online chat session and it failing AGAIN - I have raised a support case.

619083094592105

 

 

Anonymous
Not applicable

I am stuck at email domain verification, I accidentally deleted the TXT record from my domains DNS after migration so I think this might be the cause.
However there doesn’t seem to be a way to retrieve the MS= value anywhere?
Does anyone know how/where I can get this from?

JanoschUlmer
Microsoft

@Anonymous : Which domain verification? The domain verification in AzureAD - or the email verification for MPN registration?

The TXT record is no longer required once the custom domain is verified in AzureAD. For email verification in MPN regsitration an email will be send to the designated primary contact's work email - so it is important that emails can be received with this adress.

Kind regards,
Janosch
Get consultations form Technical Presales & Deployment services team via https://aka.ms/technicalservices
ubntxm
Visitor 1

I have same issue here and keep trying to register, but failed again and again. How can I pass it??

JanoschUlmer
Microsoft

Hi @ubntxm  - If above posted guidances from Andra (from 5-23-2019) reg. the important steps does not help, please open a ticket in Partner Center to get this tracked.

Kind regards,
Janosch
Get consultations form Technical Presales & Deployment services team via https://aka.ms/technicalservices
RJEConsultant
Visitor 1

Hi

I am having the same issue too. It’s a nightmare.

I have decided to register with Dun & Bradstreet, but it takes a few days to get a DUNS number, but this will mean I am on the list, then I can try again with Microsoft.

I will let you know how I go on
Andra
Community Manager

Hi Everyone,

 

Please note we have moved all threads from MPC on this topic, here. 

From your replies we see the blocker appears on the Business Verification shown below.

12.jpg

 

Microsoft Partner Network Support is seeing an increased volume of support cases regarding Business Verification topic, hence you are experiencing a longer resolution time than usual.

Due to higher than normal volume, please allow at least 3 weeks for vetting to be completed.  

 

If you have an MPN membership, you are not impacted by the validation process and can continue using your membership as per notification in yellow.13.png

 

Because the Microsoft Partner Community is a central destination for thought leadership on business best practices, Partner news, education, events, and new business opportunities, we want to highlight some crucial steps for the Business Verification process. So here goes:

  • Please create a new account with the correct country code if you entered the wrong country code initially.
  • Please update the account information with a complete company name, address, and a valid phone number belonging to your organization and corresponding to the country code.
  • If you already have an open case, to validate the company legal business identity, please provide a scanned copy of an official business document, such as:
    • business registration form
    • business charter

              OR

    • articles of incorporation.

 

! Print screens, screenshots or Snips are not an acceptable form of documentation. Attachments larger than 8mb cannot be received by the system. Please advise if you are unable to provide smaller attachments.

 

Making sure you added the right data in the system will make the whole process much easier and decrease the time of resolution significantly.

 

We would also like to remind you that a complementary support service called The Partner Virtual Agent, built using Dynamics 365 Virtual Agent for Customer Service, will be coming to the Microsoft partner website site in the future. For more information, please join this Ask Microsoft Anything event on June 19, 2019.

 

Have a great day ahead!
Andra

 

avallellanes
Visitor 1

Same Problem here, I sent all documentation they asked me for (domain ownership, LLC resolution and articles of incorporation) more than a week ago still waiting.

:-S

umontan
Visitor 1

I have the same issue with my business profile verification, somebody know how solve it?

 

I appreciate any suggestion to advance in this process.

ultimasystems
Level 1 Contributor

I am also in the same boat and no where to go, HELP MICROSOFT

JanoschUlmer
Microsoft

Sorry that you all experienced these problems. I have tried to get some clarity around this and what to do.

Usually the MPN support team should be able to help and escalate this to the team doing the verification, if they do not I can see if I push this forward (I'm not from the team responsible for MPN but more in a technical consulting role, just trying to help here). 

 

So, first steps would be to raise a support request - e.g. via https://partner.microsoft.com/en-us/support or within Partner Center's help section. For the support request choose area: Program/Membership, category: Enrollment, topic: MPN. Then submit an incident. If there is no help within the ticket, please mention the ticket ID here and if possible add a short comment on what reason support gave why they can't help. I'm sorry that I can not directly resolve this without the support ticket information.

 

I'm also still trying to get somebody from the MPN team answering here. 

Kind regards,
Janosch
Get consultations form Technical Presales & Deployment services team via https://aka.ms/technicalservices
GLK
Level 1 Contributor
Level 1 Contributor

I'm having the same problem spanning a few weeks now.
Eventually reported this to Microsoft on 9th May 2019 SRX1471100204ID - Universal Store?Account Setup | Business verification - Likely Problem Reason.

I have sent screen shots to the Support Person Aldo proving that we are a legitimate company and he has told me that he passed them on to the validation team.
Also sent an email to Aldo last night with two screen shots attached of a specific reason why this rejection issue may be happening to us.
This morning received an email back with the usual I will pass this information on wording.

The Xamarin UWP Project Planning App I have been working on for 2 years sits and waits on this.
Now concentrating on the Xamarin iOS version deployment because I can't get any sign of an early solution from Microsoft.

This process should have been easy compared to writing the App but the frustration level is really annoying with such a simple verification process failing with vague generic messages which fails to enlighten us why this is happening.
Why doesn't it tell us the specific reason for rejection such as this is the telephone number or address etc., we can't verify.

If it’s a security issue then tell us part of the telephone number or address.

Your help would be much appreciated.

ArifHooda
Visitor 1

Hello All,

 

My partner account rejected due to business verification step failed.

 

Any help would be appreciated.

 

Thanks,

nromney
Visitor 1

I too am experiencing this business verification issue.  Has anyone found a solution or the proper contact at microsoft?

zimvisit
Level 1 Contributor

Trying to register for a reseller account on the Microsoft Partner center and its failing to verify Empolyment status.

 

I have attached the screenshot , kindly assist.

zimvisit
Level 1 Contributor

Good day Support

 

The ticket support number is

 

 

GokhanS
Visitor 1

We have an issue with verification and no idea why?

 

 

 

CelsoP
Level 2 Contributor

I am having the same problem with employment verification and I am the owner of the company with no employees.  Support looks like that does not care about this issue, I am dealing with that for more than 30 days and now I cannot renew my partnership, I think they want me to get out of the program once I am a small company.  I am patner since 2007 and when they change to this new website they change to one that is fancy but does not work at all.  What is the employment verification? How it is done to be rejected?  This is crap of some lazy and bureacratic employee that decides to check a thing that they are not able to check and did not add value to the process. It is frustating and time consuming...