Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.



Community Manager

If you have questions about your ticket my advice would be to be patient with the support team. They have many cases to wade through and are getting to each ticket as soon as they can. Hang in there! 

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Level 1 Contributor
Level 1 Contributor

I'm having the same problem spanning a few weeks now.
Eventually reported this to Microsoft on 9th May 2019 SRX1471100204ID - Universal Store?Account Setup | Business verification - Likely Problem Reason.

I have sent screen shots to the Support Person Aldo proving that we are a legitimate company and he has told me that he passed them on to the validation team.
Also sent an email to Aldo last night with two screen shots attached of a specific reason why this rejection issue may be happening to us.
This morning received an email back with the usual I will pass this information on wording.

The Xamarin UWP Project Planning App I have been working on for 2 years sits and waits on this.
Now concentrating on the Xamarin iOS version deployment because I can't get any sign of an early solution from Microsoft.

This process should have been easy compared to writing the App but the frustration level is really annoying with such a simple verification process failing with vague generic messages which fails to enlighten us why this is happening.
Why doesn't it tell us the specific reason for rejection such as this is the telephone number or address etc., we can't verify.

If it’s a security issue then tell us part of the telephone number or address.

Your help would be much appreciated.

Visitor 1

Hello All,


My partner account rejected due to business verification step failed.


Any help would be appreciated.



Visitor 1

I too am experiencing this business verification issue.  Has anyone found a solution or the proper contact at microsoft?

Level 1 Contributor

Trying to register for a reseller account on the Microsoft Partner center and its failing to verify Empolyment status.


I have attached the screenshot , kindly assist.

Level 1 Contributor

Good day Support


The ticket support number is



Visitor 1

We have an issue with verification and no idea why?




Level 2 Contributor

I am having the same problem with employment verification and I am the owner of the company with no employees.  Support looks like that does not care about this issue, I am dealing with that for more than 30 days and now I cannot renew my partnership, I think they want me to get out of the program once I am a small company.  I am patner since 2007 and when they change to this new website they change to one that is fancy but does not work at all.  What is the employment verification? How it is done to be rejected?  This is crap of some lazy and bureacratic employee that decides to check a thing that they are not able to check and did not add value to the process. It is frustating and time consuming...

Level 1 Contributor

Hi @Andra , We are also having issues with the business registration step. We are trying to deploy the MS Teams App, but the support ticket is not moving and the verification step is stuck at this time. Can you please help?

Ticket Number: 2106210010000377


Community Manager

@vishalstylebot & @vzahra 


Thank you for your feedbacks!

I have forwarded your cases internally for a check.


thank you,


Level 1 Contributor

@Andra  You are the best ! Thanks .

Visitor 2

I am stuck with same problem.

Level 1 Contributor

Having the same problem: Trying to become a partner as a 1-women-company.

As there is no message about the reasons for the reject, my only hope is that someone from Microsoft picks this up and gives some hints what to do next.

Visitor 1

I'm also in the same boat. I have just started a new business focussing on solutions with Office 365 and Azure having owned a business which has been a Microsoft partner for 14 years and now because of some automated process with no documentation, I cannot become a partner again.

Microsoft, can you please resolve this issue, I've also been on the chat system 5 times and never been responded to.

Visitor 1



The verification status in the partner profile remains on business verification. I have updated the information a few times without success.

2018-12-17 11_38_46-Partner profile.png

Is there a possibility to restart the verification?

Thank you.

Level 2 Contributor

I've been a Microsoft Partner for years.  Most recently when I tried logging into the website, I received a message saying that the partner center had migrated to a new site.  I logged into the new site and all of my information transferred over.  

I then tried to order a couple of CSP products through my distributor and received a message that my MPN ID was invalid and that I couldn't continue my order.  I logged into partner center and saw that I am stuck on Employment Verification.  I own the company and haven't received any employment verification calls or emails.  In the meantime, I can't renew or order new products.  Is it because I'm stuck on employment verification?

Can someone please provide some guidance as to what to do next?



Visitor 1

Looks like I am not alone 🙂

Level 2 Contributor

I am having the same problem and with no success with support.  Any news?

Visitor 1

Me too. Signed up a week ago and not movement.

Level 1 Contributor

We are still having this issue.  has anyone figured out how to get the business verification to quit pending?

Level 2 Contributor

I had success.


1. Put in a support ticket via the Support tab in the partner portal.

2. I gave them a receipt from the purchase of my domain, and a letter from my bank (Official business Document). I also gave them a copy of my California Reseller's Permit, just to be safe. I had to give these via attachment in an Email responding to them  asking for them. I couldn't attach them to the ticket itself. 

3. Post here with your ticket number from step 1. This did seem to get some attention on my case, and other falk. That was likely important to getting a timely response. 


This seemed to do the trick. I am now able to resell O365 via Ingram Micro(which is less clunky than it used to be) for my clients. I think the real trick is to know what documents to use. The receipt for the domain purchase MUST have the same name, business name, email and street address that is in your partner profile. Same with the Official Business Document. I imagine a bank statement would also count as an official business document, but I didn't have one yet. But my Credit Union is awesome and they wrote me a custom letter for this purpose. 


I hope those details help others to know what Microsoft wants. I had pretty good response time for my ticket, but I am US based, so might have the priviledge of being in the same time zone as Microsoft HQ. 

Visitor 1



I also created a ticket with ID 2106170040007341. I got a first reply and they told me that they are not responsible for this area and they should have forwarded the request to another team. Have not received any reply from anyone and my Action Pack subscription expires in less than a month and cannot renew it due to the Employment and Business Verification issue. I am now risking losing my Microsoft365 subscription and not sure what happens after that. I am a sole proprietor and provided my VAT certificate with my details. However, I need some kind of reply from Microsoft's support team.


Thanks and Regards,